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Horrivle Service and Issues with new Customer Ordering

Two days ago I ordered two new phones and a 9gb shared data plan online. Everything was going fine till the next day when  they told me that I needed to call because they needed to verify my identity. I did that, and not soon after I got an email saying the order was canceled,  after they just told

Questions

 • Apple

98

3

0

0

Ordering fiber in Plantation, Florida??

Anyone know when fiber internet will be available to order in Plantation Florida?  ATT fiber map is advertising Plantation, FL as "Available to order" but I can't seem to find any addresses in Plantation that allow ordering.  I have had a fiber "Optisheath Multiport Terminal" installed on the pole o

Questions

 • AT&T Fiber Ordering

350

4

0

0

Lied to by 611 customer service

I am writing today about my experience of being the "best part of at&t". My morning starts off by me having issues online with trying to order a refurbished tablet at att.com. I call 611 on my cellular phone and an att rep picked up the phone and assured me she could place the order for me. I told h

Questions

 • Other Phones & Devices

248

3

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What does the status "Preorder Processing Expected Ship Date: Pending Confirmation" mean? ...

I ordered an iPhone 6 at 3:08am the first day. I never got a confirmation email message which seemed strange. But the Web site did give me an order number. When I lookup my order number it appears to be there. But here's the odd thing, there was no ship/delivery date displayed, and the status is lis

Questions

 • Wireless Account

2.7K

2

0

0

iPad pro 12.9 (3rd gen) still saying “in progress”

so i ordered my be ipd on the 26th and yet it still says it’s in progress. the original delivery date was december 28th-31. then it changed to the 3rd of january now it’s saying it’s not gonna be shipped alllll the way until jjanuary 30th!! plus i’m about to pay extra on my bill for something i won’

Questions

 • Apple

422

2

0

0

Professional Installation Fee only waived for customers who order service by phone?

I ordered my AT&T Internet 1000 serice via the website, and the website copy stated that "Professional installation fee" of $99 would be waived. However, I received my first bill today and was charged a fee. I called Customer Support, and the CSR claims the fee is only waived for customers who call

Questions

 • AT&T Fiber Account

381

1

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How do I order the fiber my tenant is receiving?

I can't find anything on the website that shows better than 6 Mbps Internet, which I'm getting now as ADSL. My tenant has a big fiber loop in our common utility closet and a router or switch to convert it to twisted pair, covered in "property of AT&T" stickers. How do I get that? I can PM a moderato

Questions

 • AT&T Fiber Ordering

329

5

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Is it always this hard to switch to AT&T?

Ordered the 8GB promo prepaid plan online. Following is the cadence of what happened 1. Order placed, 12 hours later received email order denied because the fraud detection system flagged it.2. the email asked to visit a store (any AT&T store) with an ID and that should resolve it3. Went to the stor

Questions

 • Plans & Features

269

3

0

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I have an ongoing problem with orders cancelled.

Hello:I have been ordering equipment for the internet because mine is causing problems. I've been promised several times a delivery and nothing happens. I have chat reference numbers, employee id numbers and somehow it never arrives. Please make sure your customer representatives care about us! it i

Questions

 • AT&T Fiber Account

322

1

0

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Complaint Acct. ****

Hi There,   I would like to lodge a complaint in the most public place I can, this forum.    My u-verse internet product was mean to arrive on 1/15. However, the agents in charge of this process put in the wrong address. The product was then sent out again, and was meant to arrive today 1/23. Howeve

Questions

 • U-verse TV Account

377

1

0

0

Accepted Solution

Official Solution

Closed

The All New iPhone XS - Order Now With AT&T

Welcome to the big screens.   iPhone XS features a 5.8-inch Super Retina display with custom-built OLED panels for an HDR display that provides the industry’s best color accuracy, true blacks, and remarkable brightness.1 Advanced Face ID lets you securely unlock your iPhone, log

Questions

 • Apple

24.4K

2

0

0

Accepted Solution

Official Solution

Closed

The All New iPhone XR - Order Now!

Brilliant. In every way.   iPhone XR features the most advanced LCD in a smartphone—a 6.1-inch Liquid Retina display with industry-leading color accuracy and an innovative backlight design that allows the screen to stretch into the corners.1 Six stunning new finishes. Advanced Face ID

Questions

 • Apple

54.7K

3

0

0

Accepted Solution

Official Solution

Mobile Ordering, Billing & Payment and Delivery Information!

If you are thinking about upgrading? Need setup auto-pay or make a late payment? What about the status of your order? And insurance, you have to have that! Check out some helpful information below! Upgrading? Check Out Your Options! Order your new device! - Skip the line, order online!&nbs

Questions

 • Wireless Account

48.7K

7

Accepted Solution

Official Solution

The All New iPhone XS Max - Order Now With AT&T

Brilliant. In every way.     iPhone XS Max features a 6.5-inch Super Retina display with custom-built OLED panels for an HDR display that provides the industry’s best color accuracy, true blacks, and remarkable brightness.1 Advanced Face ID lets you securely unlock yo

Questions

 • Apple

21.2K

6

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