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They canceled my order and now they say I can't port my numbers.

I completed a purchase online Monday (9/30) that included a $300 visa gift card for switching to AT&T (I'm coming from Verizon). My order was canceled (10/1) without warning or an attempt to fix the identity issue you were having. So, now that's canceled and I'm missing out on the $300 visa deal. Bu

Questions

 • Wireless Account

1.2K

2

0

iPhone 7 Plus order cancelled

My highly awaited iPhone 7 plus order is cancelled by AT&T after 1 day of accepting order. I had placed order on 9th Sept and supposed to receive order on 16th Sept. I need this phone before 6th Oct as I am travelling to UK for 1 month after that. Now if I place new order in store, I will get phone

Questions

 • Apple

537

3

0

0

My order has been messed up four times and counting...

Long post, but it's been a long week... On Tuesday, I placed an order online using the current promotion on iPhone XS (buy one get one $700 off). It went through with no issues. On Wednesday, I got an e-mail stating that my order was cancelled as they could not verify my identity, and to go to a sto

Questions

 • Wireless Account

294

3

0

0

Phone order never received, but tracking says delivered?

I ordered a new phone but it never arrived, but the tracking says it was delivered. The escalations team told me to file an incident report with FedEx containing the IMEI of the lost phone and email them a photo of my ID and they would send a replacement to the local AT&T corporate store so I could

Questions

 • Wireless Account

1K

1

0

0

Think about switching from AT&T because of order issues

I have been with AT&T since 2006, we have 5 personal lines.  I have also 20 business lines (Smart Phones) on my business account.  I ordered my Daughter a Iphone6 Plus 128 gig for christmas, and I pre-ordered in sept.  The shipping dates had change 3 different, and I had it esculated 3 times to get

Questions

 • Apple

299

2

0

0

Order and Refund Mayhem

I ordered an Apple Xs 64GB on October 7, 2018 at a store. The store did not have the phone in stock, so they said they could ship it to me. Fast forward to day of supposed delivery: UPS reports phone as "stolen", this was a Friday. I call ATT on Monday, they say I need to go to the store, so I go to

Questions

 • Apple

110

2

0

0

Account Mixup

As a current AT&T customer, earlier this week I walked into an AT&T store to order a new device (Apple Watch). When the representative took my information and ran a credit check they notified me that I had a DirecTV account in collections that have a past due amount. At that time I verbally stated t

Questions

 • Wireless Billing

159

1

0

0

unresolved issues regarding misquoting of service offered

I established service with AT&T about 3 months ago.  When I contacted them I was offered a fiber optic connection.  I was quoted a price and agreed upon it and authorized them to bill me for the product offered.  When the technician came to set up the equipment he informed me that the service I was

Questions

 • AT&T Fiber Ordering

234

0

0

0

Iphone 8 plus shipment is delayed

my order status is still preparing to ship for 6 days. I don't know why it takes so long to get a iphone 8 plus since iphone xs, xr and max are released... Don't ever order online from AT&T. The customer service is horrible and I am really upset about this.

Questions

 • Phone & Device Upgrades

330

0

0

0

Why is my order still processing?

I ordered a galaxy note 8 last Thursday morning with priority shipping and now it is Monday and it still says my order is processing. Why is it taking so long to ship? I ordered new service with AT&T and thought they would be a little faster getting the phone to it's new customers.

Questions

 • Wireless Account

632

1

0

0

Fraud or In Progress?

I went to my local AT&T store and discussed leaving Sprint. After learning my options, I decided to go with this company. I was told because of my busy schedule I could simply order online then stop in the store and pick up my phone to avoid any type of wait. That's just what I did. I placed an orde

Questions

 • Wireless Account

9K

10

0

My order was messed up.

I placed an order online and I was told I only had to pay sales tax. After doing so I received an email saying I had to pay more money  so I canceled the order until further not nice. I was told I had ten day to make good on my payment. Now the system wants me to pay full price per device.

Questions

 • Phone & Device Upgrades

580

3

0

0

Internet Options - AT&T Fixed Wireless Internet

Bringing The Internet To You!   Internet needs to be everywhere. AT&T is working on it with AT&T Fixed Wireless. It's a technology that uses the LTE network to bring internet to you. It is not available everywhere but we're working on it. Interested?   Check To See If You Can G

Questions

 • AT&T Internet Plans

42.3K

46

Accepted Solution

Official Solution

What's the best plan to use for 6 months?

I am from India.I will come to USA for 6 months.I want a plan with a 6 month agreement and best international plan.   [Subject edited for better exposure]

Questions

 • Data & Messaging Features, Internet Tethering

1.6K

1

0

0

Accepted Solution

Official Solution

Is there a way I can get service in my new adress

My street adress has no service, but the rd behind my house has service, is there a way I can get internet service?

Questions

 • AT&T Internet Account

951

0

0

0

Accepted Solution

Official Solution

Closed

How to verify my GigaPower order due date?

Need to verify your order due date? Read on...

Questions

 • AT&T Fiber Ordering

1.2K

1

0

0

Accepted Solution

Official Solution

DVR Receiver Replacement Cost

While my house was undergoing construction, I had to pack and move my stuff into several storage locations. I have since moved back into my house and am almost done unpacking everything. I am fairly certain I packed the DVR, but I am down to my last couple of boxes and still have not located the DVR

Questions

 • U-verse TV Equipment

4.5K

4

0

0

Accepted Solution

Official Solution

Why is my device still on back order?

Extremely upset with At&t at this point. I went into the store for an TABLET. I was given the option to get the Ipad 5th generation. I ordered in store on the 2nd of April. It is now the 15th of April. Still says IN PROGRESS. I have been calling once a day to find out whats going on. I've been h

Questions

 • Apple

1.2K

6

0

0

Accepted Solution

Official Solution

iPhone 11 Pro Max - Available Now

Pro cameras. Pro display. Pro performance. Shoot amazing videos and photos with the Ultra Wide, Wide, and Telephoto cameras.Capture your best low-light photos with Night mode. Watch HDR movies and shows onthe 6.5-inch Super Retina XDR display—the brightest iPhone display yet.2 Experienceunp

Questions

 • Apple

16.9K

7

0

Accepted Solution

Official Solution

How does upgrading every year with AT&T Next work?

Get The Latest And The Greatest With Next!   AT&T is providing new and existing customers with simpler and more flexible ways to upgrade to a new smartphone. We know you want flexibility and choices. With our new plans, we’re giving you the power to decide between lower monthly payments o

Questions

 • Phone & Device Upgrades

161K

92

0

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