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Order don't get the address However the address is right

I've checked the address many times.However, the email of order said they didn't get my address right.They told me to call with the order number and the passcode. The point is I don't have passcode and I even don't know what it is.Now I'm using the card I brought from travel agency.This card only ca

Questions

 • Phones, Tablets & Devices

201

1

0

0

iPhone 6+ Premier order limbo

Placed preorder a little before 12am pst. Got an order confirmation page and order ID.  $1 charges on my card.  No email, no ability to pull up order status, get errors when I check upgrade status via site, Premier support is worthless and having me wait 48 hours for an answer.   &nb

Questions

 • Wireless Account

896

9

0

0

FedEx lost package in the warehouse.

On August 18th I've purchased Samsung s6 plus with 2 other items, and chose to port one of my family members to my Family plan. My order supposed to arrive between August 21 and 25th, per tracking number my order is located in FedEx's warehouse about 350 miles away. When I contacted FedEx they told

Questions

 • Wireless Account

515

2

0

0

AT&T cancelled Order for JBL wireless speakers

Respected AT&T -   Order #  [edited for privacy – please do not post personal information] was placed: 10:37 PM CDT September 25, 2014.   I have recieved email for cancellation of this order from AT&T, claiming that in not available after 2 weeks o

Questions

 • Phone & Device Upgrades

917

1

0

0

No order update

Hello I feel like I’m rushing a process but I’m just curious. I ordered 2 Apple Watch series 3’s to my plan on Thursday, March 8th. It is now Monday, March 12th and when I click “check order status”, my status still says “in progress”. When will this ship? The shipping is expected to be March 8th-Ma

Questions

 • Wireless Account

148

1

0

0

Order cancelled because ATT couldnt verify my identity!

So I just went to pm the ATTCares because the convos want to be kept private. I go to PM them and ATTCares and ATTforums no longer take PM???? I want to know who I can email all my pics of chats and cancelled orders. I also have pics of the runaround. No lie!!! Well if i dont get a response soon I w

Questions

 • Other Phones & Devices

138

2

0

0

Refurb S5's where??

Where are the refurbished Galaxy S5's that AT&T keeps showing on web, but are not available?I know it's a great deal for free with updated contract, but it is only great if the phone is available.Let's get some phones, already!

Questions

 • Samsung

801

5

0

0

U300 to U450 Upgrade takes 9 days?

I called and upgraded from U300 to U450 and added a 2nd wireless receiver on February 15, 2015. The rep tells me that the receiver will arrive in a few days and the order will be processed by February 18. The receiver arrived on February 19, but cannot be activated and I still don't have U450. I cal

Questions

 • Watching U-verse TV

591

3

0

0

Customize program order

The programs feature is very useful and we have set up several.  It would be nice to group all the camera programs together, garage together, etc.  I see an an option to edit the program list on the app but it only lets you pause or delete programs. This would be a similar feature to how the homepag

Questions

 • Apps & Programs

302

1

0

0

Provide reliable communication to customers.Very disappointed!

I would like to this as an opportunity to explain my dissatisfaction on my recent purchase. I have placed an order online for Fiber connection and throughout the process it never asked me about when i would like to have my service activated. The system just picked up the date automatically without m

Questions

 • AT&T Fiber Ordering

329

1

0

0

Order Cancelled, credit ran several times, deposit required?

I placed a order for a new line of service with a representative over the phone, we ran it for two lines and the first line came back with 0 deposit and the second a $500.00 deposit. At that point I opted for just the one line, I paid the taxes of $74.63 recieved the T & C’s manually because the rep

Questions

 • Wireless Account

683

3

0

iPhone 6 64GB Silver --- Shipping date vs. actual date

So I just ordered my iPhone after calling to every At&t store in my area for a new iPhone. I understand there is demand, but you would think they would have more of a hand on it with it being a couple months since the crazy ordering spree. Anyway, I seriously needed a new phone seeing as my iPhone a

Questions

 • Apple

4.9K

46

0

0

Attempting to Order iPhone 6 and Says I will Be Charged $40 Monthly

I currently have the Mobile Share Value Plan 10GB plan.  When I am ordering the iPhone 6 the order review of charges says that I will be charged an additional -- I think -- $40 monthly.  Can I not use the Mobile Share Value Plan 10GB for my iPhone 6?  Please advise.

Questions

 • Account Features

783

1

0

0

Issue while using Promo code on Accessories

I recently booked an order with AT&T by transferring my number from Sprint to AT&T along with buying iPhone 6 Plus in the same order. The chat agent gave me a $75 off accessories Promo code.I did check with the agent if I can use this promo code later. I did not want to use it while booking my order

Questions

 • Wireless Account

359

1

0

0

Tracking

I ordered the iPhone 7 PLUS BLK 32 GB about 3 weeks ago, my shipping dates changed from 11/10-11/17 to 10/20-10/27. Today is obviously the 24th, so when should I expect to see my tracking number. All I keep hearing is "frequently check your e-mail," but what good does that do? I just hope it actuall

Questions

 • Wireless Account

288

2

0

0

Access to DVR from uverse.com or mobile app not working

I log into my uverse account. I know it is logged in because it tells me how much I owe on my bill, etc. When I go to "access my dvr," it goes to the screen where you can search for programs, etc., but when I find a program and tell it to record the series or the episode, it tells me to upgrade my s

Questions

 • Watching U-verse TV

1.6K

3

0

0

Order Status pending port approval

Hi I am a new AT&T customer. I requested to transfer my old number to AT&T and ordered a new iphone 8+. But when i Look at my order status it is still showing Pending port approval. My old carrier was Tmobile. How long does it take to complete the port process? My understanding was it was within cou

Questions

 • Wireless Account

882

0

0

0

Redundant billing

In september I upgraded my  DSL service from 3Mbit to 6Mbit. Since then I am being billed for both the old service and the new service. I was billed $49 for two months and now I see there is a late notice and a bill for $104.50. I have talked with several AT&T service agents in an attempt to resolve

Questions

 • AT&T Internet Account

360

2

0

0

online AT&T Bundle Promotions order is like a fraud

I saw online AT&T Bundle Promotions and verified my address is eligible for that. I went through all the online order processing and successfully put the order on July 9, 2014. Quickly I got AT&T order confirmation email. I thought everything should be fine because computer can not lie to us

Questions

 • U-verse TV Account

980

5

0

Damage phone return issues

On 9/22/2018 I ordered a refurbished iPhone 6 from AT&T. It shipped on 9/23 and arrived on 9/25. But the phone arrived damaged. The screen was separating from the case by what appeared to be battery swelling. I returned the phone the same day using the original packaging and provided return label.Th

Questions

 • Phone & Device Upgrades

281

1

0

0

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