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Customer service- Very bad
I had talked to a rep and have obtained a new number (residence) and a work order ten days ago. It was supposed to have been activated yesterday. After frustrating repeated calls and talking with six different reps (many of them were rude) I ended up with somebody who can hardly speak English. After
• AT&T Phone Installation
Buy your iPhones straight from Apple
I am so highly irritated by the lack of customer service this company provides. I purchased an iPhone XS on launch day and then decided to exchange it for the XS max the following week. I was told by two separate phone reps and an AT&T store manager that if I returned the device by mail, I wouldn’t
Been trying for four days to make an order. No order number, no charge, and now Enjoy cancelled.
So I have made four attempts to make this order (online promotion of free iphone 8 with unlimited plan and military discount) at the direction of customer service--first attempt, somehow they verified my identity wrong and didn't have my social on file. Cancelled that, next day made a new attempt, g
• Phone & Device Upgrades