Hello all,  I have my ATT fiber install scheduled for next week. I am looking for detailed information about the install BEFORE the tech is here so I can prepare. What ONT Models are frequently Used?What are the ONT rough dimensions?What is the CONNECTOR TYPE on the ONTs for the fiber interface, LC,

Does ONT has an IP Address or is it just a fiber to copper converter

So I got AT&T Fiber installed yesterday and it is already out today.  I have an service call set up for this evening but wanted to have a thread to update anyone else having the problem. Yesterday the installer was have a problem getting consistent readings from the outside box to the inside ONT (th

Can a customer replace a bad ONT box without having to have a tech come out?

This happened approximately two years ago. I thought that repairs or terminal installation was done on another property but this wasn't the case. I found out that nothing had been done in all this time when I tried to order At&t internet. A tech guy came out to attempt installation but he mentioned

I have the Gigabit fiber package and I experienced regular outages that lasted a few minutes for months without finding a fix. Finally someone suggested I restart the ONT box to see if that could fix the problem. After restarting the alarm light is blinking red while the PON light blinks. Can't find

Is the device he put in the ONT circuit or a gateway? It seems to be a circuit acting more or less as a bridge and simply passing off the internet to whatever you plug into it but I'm trying to figure out the best practice for setting this up. If I have 2 segregated sub-networks behind it, should I

Came home yesterday to no internet. Call this morning to resolve issue and they say tech is the only way to fix it and that’s not until Tuesday! Anyone know of an alternate troubleshoot that I can do?

I contacted CS about my internet service being down and informed them of the status lights on ONT box. CS determined the RG was faulty and said a new one would be sent and received in 2-3 business days. Now I find out for some reason the replacement RG will be not received until July 23, 2019, TEN D

i had previously talked about moving the RG from one end of the house to a more central location for a more evenly spread wi-fi signal. My question (part of another post) was about moving the ONT. Having not heard anything on this topic. I decided to run a 20 or 50 foot CAT 6 cable from the ONT to t

I signed up for AT&T U-verse 1000Mbps internet (with TV and phone package). The installation technician did not use CAT5e or better from ONT to the gateway. I get only 250Mbps because of the CAT3 voice phone wire used. I emailed the installation supervisor, but he refused to take any action. Calling

I just recently upgraded to fiber optic internet due to the price being fair compared to what I use to pay and the blazing speed that I am now able to get. I had a tech come out and install it and set up everything however from day one till now I have been without internet. One thing that I did noti

My internet went out Wed (16 May) and after some checking I determined the problem is with the fiber to cable converter (ONT 010G) in my garage. I assume the unit failed as there are no indicator lights even though the 12V DC power supply is good. Initially ATT scheduled an appointment for Friday bu

So yesterday, I was trying to set up a laptop to play some movies. I moved my speakers and some of the WiFi stuff to make my box which controls the volume closer to where I wanted. After I found out it wasn't gonna work at all, I just pushed everything back. Soon after, the WiFi stopped working. The

I am a former ATT Gigabit Customer and loved the service. I recently moved to a new location that does NOT have fiber "available". The catch is that part of the neighborhood has fiber run and gig service available. I have one of the original home in the neighborhood and fiber was not available at th

Just had AT&T Fiber installed and it's great... except that the installer said he could not go into the attic or go on the roof so he installed the interior ONT directly on the inside wall on the second floor which is my spare bedroom.  Literally the farthest away from any of my devices and my offic