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Online order-new customer

I just placed my order online, and the order is processing. Once it ships and gets here what happens? Does it come activated or do I activate from home,or do I have to go into at&t store? We got 2 iphone 5s' with a 2year agreement. All I had to pay was for the price of our phones, and it said our mo

Questions

 • Wireless Account

1.9K

5

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0

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Official Solution

Order stuck in “in progress”

I placed an online order for local pick-up 7 hours ago and it has been saying in progress the entire time. I talked to my local store who said it takes approximately 2-4 hours for the order to be processed and sent to my local store. I called AT&T and they said that it was a problem with my number p

Questions

 • Wireless Account

6.5K

5

0

0

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Official Solution

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Watch U-verse TV on your smartphone or tablet

Is it possible to watch U-Verse on the go?

Questions

 • Watching U-verse TV

1.5K

1

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0

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Using iPhone 5 personal hotspot with Playstation 3 / PS3?

I am trying to use my iPhone 4g personal hotspot to play online with my Playstation 3 (I have no other options). My PS3 will connect to the internet but it will not connect when "in game". Basically all connection fuctionality is there for the PS3. I can log into to the Playstation network, see onli

Questions

 • Data & Messaging Features, Internet Tethering

33.5K

4

0

0

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Official Solution

Phone bill does not show calls for 72 hours on one of my lines

I have a phone on my account that is used near Wilcox, PA. The phone calls on this line do not show up on bill for 48-72 hours after call is made. This happens even with calls made between phones on this account. Phone calls on other lines on this account show up within minutes of being made. All ot

Questions

 • Wireless Billing

3.4K

2

0

Accepted Solution

Official Solution

Shows on demand on app and online but not on Uverse TV?

I was on my uverse app on my cell phone and found some cool shows on Adult Swim I haven't seen in a while. Specifically Saul of the Molemen and Sealab 2021. These shows are also available on demane online, on the uverse website. But I hate watching stuff on my phone or laptop. I looked them up on my

Questions

 • Watching U-verse TV

24.7K

19

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0

Accepted Solution

Official Solution

Online TV Listings not working at all

UVerse used to have a nice interface for online TV listings. I believe it was designed by Yahoo.  However, a few months ago, UVerse adopted a new format. For a while, you could still get the old one if you knew the link, but it finally disappeared a month or so ago.  With it went some of the nicer f

Questions

 • Watching U-verse TV

5.9K

31

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0

Accepted Solution

Official Solution

Order the latest Apple iPhones – Order Now!

Skip the line, order online with AT&T! Many of our subscribers are using this opportunity to upgrade to the new iPhones Knowing that your time is valuable, we have upgraded your upgrading experience! Ordering online is faster than before! Just select your device, accessories, and then che

Questions

 • Phone & Device Upgrades

19.3K

2

Accepted Solution

Official Solution

The U-verse App - You Do Not Have To Miss A Thing!!

Did you miss an episode of your favorite show? Did you forget to setup a recording? Not at home and want to watch TV? With the U-verse Mobile app, you can do all this! You can stream your favorite movies and shows on just about any compatible Internet-connected mobile device you own, anywhere you go

Questions

 • Watching U-verse TV

68.3K

25

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Xbox Lag

I need help with my internet. I can play xbox for at least 30-45 minutes without lag and then I start lagging and I need to reset my internet ever 30 minutes and it's very annoying. Does anyone have a fix?

Questions

 • AT&T Internet Equipment

322

0

0

0

Cannot sign into AT&T Prepaid Online

I am unable to sign into my AT&T Prepaid account from my PC and my phone. I forgot my password and I need to reset it too, but every time I try to reset the password or even get a temporary one, I get an error message telling me to try later. My bill is going to be due soon and I refuse to go withou

Questions

 • Account & Usage

224

1

0

0

GoPhone current payment page broken...

The GoPhone current payment page to manage your auto refill account is broken and has been for 3 months...  This link:https://www.myprepaidrefill.com/MobilityUSWeb/processLogin.do?p3=en_US&p2=enqb8t1M6nmJxz49DaqfXzZ94Yo=&p1=5039139365&&source=Cingular Does not let you log in... Then:Click Here (GoPh

Questions

 • Online Account Access

491

1

0

0

What is the number to the escalation department?

Hi, I ordered an iPhone 6 online and it was shipped on Nove 13th. However, I never received it even though it showed as delivered. I contacted the post office who told me to file a claim since there's an $100 insurance on it. I've also been calling the 800-331-0500 number, trying to get a replac

Questions

 • Apple

2.8K

1

0

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WEB/ONLINE AT&T MESSAGE APP ONLY SHOWS MY TEXT MESSAGES, NOT THE ENTIRECONVERSATION 😡

My husband and I switched from Verizon to AT&T less than two weeks ago and when texting someone from our cell phones, only his/my messages show up on messages.att.net (AT&T messages). So when we move from cell phone to PC/tablet/iPad we still have to look back at the cell phone to view all what has

Questions

 • Data & Messaging Features, Internet Tethering

373

5

0

0

can't find "reset voicemail password" online to reset vmail password

Following online directions to reset my voicemail password (after software update it won't let me listen to my voicemails without password like I had before update...not sure that I ever assigned a password ).  I go to My wireless, manage devices and features, then I am supposed to choose "reset voi

Questions

 • Data & Messaging Features, Internet Tethering

115

1

0

0

Steam's Remote Play Together

A list of things that I never knew I needed a fix for:Grabbing things from far away without getting upAdding Bluetooth functionality to a car radioPlaying local multiplayer games online.That last one is provided courtesy of Steam's "Remote Play Together" feature, which has technology that allows you

Questions

 • Gaming Arena

2.3K

0

0

Misleading ship dates showning on online att iPhone store

I ordered an iPhone 8 256 GB from an ATT store on Dec 21.  Store employee stated that the phone would definitly arrive by Dec 23.  On Dec 26 I received an email order status shipping update of Jan 24.  The ATT online phone store currently shows this exact iPhone 8 available for shipment by Jan 2-4.

Questions

 • Phone & Device Upgrades

251

0

0

0

Log into myAT&T from international location

I cannot log into myAT&T account while overseas in Europe, would like this restriction lifted (at least temporarily).

Questions

 • Online Account Access

110

1

0

0

how do I...I am not under contract and want to remove a line

how do I...I am not under contract and want to remove a line to downgrade my wireless plan to individual planHow do I remove the device and line to change my plan? Do I have to call /go into a location OR can I just do it myself online???

Questions

 • Wireless Account

179

1

0

0

AMCtv.com - not authorized?

At amctv.com I get the following error: "Unfortunately it appears as if your user account is not authorized to view this content. This could be due to the following reasons:- This channel is not included in your paid TV subscription.- Your subscription is for Internet only.- Parental control setting

Questions

 • Watching U-verse TV

1.8K

4

0

0

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