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Offshore customer support
I usually don't put comments in forums or make my thoughts public, but after Friday's (9/4/2015), I'm very dissatisfied with ATT offshore customer service. They are unsympathetic, they don't understand my problem, they have no idea that a $10 compensation is not something to boast about. I spent m
• AT&T Internet Features
AT&T sent me a wired vip1200 Set Top Box to replace my Wireless VIP2500 STB. I hate AT&T!!!!!
@ATTU-verseCare @ATTCares One of my 2 wireless motorola VIP2500 STB's died completely no lights 100% dead. So attempt#1 to troubleshooting via phone app. It claims to be sending a replacement receiver and I'll get a text message when the replacement order goes through. Of course it does nothing a
• U-verse TV Equipment
Can someone fix the name on my account?
@ATTCares ? One of the poorly trained, useless, Philippines based off-shore call center customer "service", changed the first name on my AT&T account to "Email", rather than fixing the typo a different useless representative made in my email address. Can someone change it back for me? The techs co
• AT&T Internet Account
Network settings have changed please restart system.
So I finally got my replacement wireless stb. An isb7105 + a vap2500 that replaced my vip2500+ven501. But the "new" stb 7105 keeps getting multiple a network settings has changed restart system messsages. Every day. How do I fix this? Do I need another replacement stb? Does the new wap need to be
• Watching U-verse TV