
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Closed
We are excited to announce that you can pre-order the new Samsung Galaxy Note7 smartphone from http://www.att.com/note7 and AT&T stores starting on Wednesday, Aug. 3 and it will be available in AT&T stores starting Friday, August 19! Are you as excited as we are for the Sa
Questions
•
Samsung
Accepted Solution
Official Solution
I've had Numbersync successfully set up for over a year between my Galaxy S9 with gear S3.frontier.., but in the past month, I received a message that it was disabled and every attempt to re enable results in a sync for about 5 mins or so...and then I receive the "has been disabled" message and now
Questions
•
Device Features
Accepted Solution
Official Solution
Not receiving text messages, calls, or unable to make calls. If you’re having issues with your Apple Watch, try restarting it first. You can also unpair your Apple Watch and then pair it again. These quick troubleshooting steps can correct many issues with your wearable device. &nb
Questions
•
Wearables
Accepted Solution
Official Solution
Is it true that my new Series 3 Apple Watch cellular plan can’t be on a personal plan but link to my business-paid phone?!How are Apple and AT&T going to handle all your Premier customers like me whose iPhones are paid by my company? This is a huge problem at my company alone (120,000 people)!
Questions
•
Apple
Accepted Solution
Official Solution
NumberSync & Your Apple Watch, Get Connected! NumberSync. What is it? Number Sync allows you to leave your phone behind and use your Apple Watch to talk, text, and make calls. Setting this up is very simple! We have provided some steps below. Set it up and enjoy!. Requirements An
Questions
•
Apple
Official Solution
I'm running iOS 9.2 beta 2 and was wondering if anyone else has activated NumberSync? So far it looks like making calls from my iPad Air 2 as well as my MacBook Pro work fine. Text message forwarding fails... to a degree. SMS messages made on the iPad or MBP seem to go through to their destination
Questions
•
Apple
I set up numbersync for my apple watch (series 3 with cellular) last week. Since that time, about 95% of the time someone calls, it goes straight to voicemail. My phone (iPhone 6s) doesn't ring, and the watch doesn't ring. I've disabled the cellular on the apple watch. Hopefully this will fix it in
Questions
•
Apple
I have had my s8+ and gear s3 since April. It works for about 3 weeks then just stops. Done factory resets, turned off and on sync and nothing on my end helps. I call att each time and the "resend the signal" or something and it fixes it... Temporarily. I have called 5x in about 4 months. It's very
Questions
•
Wearables
So, I just got my brand new Apple Watch series 5 and I want to enable cellular NumberSync. I tapped through all the sign-in and setup-up screens until I get to the confirmation screen to add my device to my plan. It's required that I enter my e-mail address so AT&T can send me updates about my order
Questions
•
Apple
I purchased a galaxy watch active 2, and from day one it has not been able to display a sync code to connect with numbersync. It connects as an added line on the at&t network just fine (unfortunately i can only call and text as a different number). When I go into the NUmberSync options on my phone,
Questions
•
Wearables
So I just bought a Samsung galaxy watch and have been trying for days to get number sync to work with no luck, I have reset the phone and network going step by step according to att website many times. All my watch’s info is correct on my account and the watch is listed as a wearable. So when I get
Questions
•
Wearables
I received the Apple Watch series 3 as a birthday present and it was originally purchased on a different wireless account than the one my phone is on. The line was moved to my account and the watch was reset. I still cannot sync the watch using the number sync feature. It will allow me to sync the w
Questions
•
Apple
I just got a new Galxaxy Tab E from AT&T and really like it, however I am having an issue with it. When I go to use the Numbersync feature, it walks me through setup and then when its done tells its signing in then a few minutes later tells me "Registration Failed" Any ideas on this one?
Questions
•
Android
Hello All!! As I once was a victim of NumberSync not available.. I found a solution that works for me! This should work for all of you with the same issue. Here is what I did, and let me tell you... I TRIED EVERYTHING. I will be very brief. My issue was my Galaxy 42mm watch and my Note9. Originally
Questions
•
Wearables
I just recently got a galaxy tab e, and I keep getting an error message on the E911 setup. I have read other forums on this and tried all suggestions (e.g. setting up messages, making sure WiFi has a good connection, tried using data instead of WiFi, restarted tablet, etc.) Please help me solve this
Questions
•
Other Phones & Devices
I have had MAJOR problems since activating my apple watch 3 in November. I've spent 7 hours in AT&T stores while associates tried to solve, and had the watch activated with 3 new numbers. Nothing works! In my last visit to a store (2.5 hours long) I was told it was an issue with numbersync a cas
Questions
•
Apple
I've been trying to set up Numbersync on my tablet. I believe it's a ZTE Trek 2. It tells me my address couldn't be verified. It popped up with my exact address in the suggestions but it still didn't work.
Questions
•
Other Phones & Devices
Ok, so I got a new LTE enabled galaxy watch last night (ordered direct from Samsung). I also have a Galaxy S9+ phone (also ordered direct from Samsung, unlocked, not AT&T branded). I've now spent 3 hours going back and forth to the AT&T store near work, and on the phone with AT&T tech support. F
Questions
•
Wearables
First of all, I have spent much time with AT&T Tech Support on getting the watch and phone in synch to start with. I have a Samsung Galaxy S7 and a Samsung Gear S2 Sport. Whenever I walk off from my phone far enough for the Bluetooth signal to drop, the number sync drops as well. Every. Single. Time
Questions
•
Wearables
My Questions is why is at&t the only provider that does not support VoLTE or HDVoice for non at&t branded Phones. I bought the Google Pixel XL from the google play store and a LG Sport Watch from at&t. I can not use at&t's NumberSync Service because they will not support my Pixel with VoLTE and HDVo
Questions
•
Data & Messaging Features, Internet Tethering