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AT&T Retention Department Not Honoring Agreement

Back on January 13, 2015 I spoke to Debbie retention department about cancelling service to go to Dish Network. So in order to stay I was offered Uverse 300, HD and 18 mbs of internet speed, with 2 free receivers 2 receivers for $121( the Managers Special) I was told. AT&T representitive ensure i wo

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$200 Visa Reward for Samsung Galaxy S6

Ordered phone in Feb on next plan was advised I would get a $200 Visa Reward and still haven't received this.  I can't check the status online because I never got the card to activate. I have called multiple times and chatted only to be directed somewhere else and no one knows how to help me.

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