Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (4)

Relevance

Accepted Solution

Official Solution

Why am I being charged the same price for half the speed after a move?

I moved. Tech downgraded my internet speed from 50 to 25 because he couldn't get 50 to work.  ATT is now charging me the same amount for half the speed.  Not what I signed up for. Reached out to ATT Cares on Twitter and this was the response... Nothing Thank you for providing us with your account nu

Questions

 • AT&T Internet Plans

180

2

0

0

Why can't a tech on the phone answer the question Asked?

I am So Exhausted, being passed from one, barely audible, barely understandable, "Representative" to another. Spending upwards of 3 hours to get a Seriously Simple Question answered. Do these Representatives receive commission based on call length, sales, etc? All I want to know is why, After it's p

Questions

 • Account Features

250

2

0

0

Closed

ATT won't repace iPhone not delivered by FedEx...

I have been trying since 9/16 to get my new iphone.  I have called 6 times and have gotten a different story every time I have called.  Even the supervisors I have asked to talk to have not given me correct information.  On 9/17 I was promised a call (within 24 hours) from the department handling th

Questions

 • Apple

3.2K

27

0

Half speed, same price?

I moved. Tech downgraded my internet speed from 50 to 25.  ATT is now charging me the same amount for half the speed.  Not what I signed up for. Reached out to ATT Cares on Twitter and this was the response... Nothing Thank you for providing us with your account number, Matt. Please remain patient a

Questions

 • AT&T Internet Account

120

1

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.