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ATT Internet -- huge latency

For the past several hours, my internet connection (1000) has been experiencing unacceptable latency spikes. See attached image. I need a person to respond. I have already run all the troubleshooters and reset the gateway numerous times. The chat bot is completely useless. We had some severe wea

Questions

 • AT&T Internet Equipment

98

5

0

Prepaid ATT flip-phones

ATT should be ASHAMED of themselves for ignoring their prepaid customers during this time of crisis in our country! I sat on hold for OVER 94 minutes only to be RUDELY advised that I do not qualify for any relief simply bc I am a prepaid customer! The agent was also for snide in his responses and se

Questions

 • Account & Usage

25

1

0

Why is Asuriun still sending out broken phones!?!

I just received a Samsung S10+ from Asurion last night that is a brick! It got stuck on the blue downloading do not power off screen and would not reboot or reset! I took it to the AT&T store for help but as some of you may know the stores are no help with an insurance replacement. I've been wi

Questions

 • Samsung

14

0

0

Refund No Service

I rarely use my phone. I pay $100/yr and roll it over. I have close to a $250 balance. I just moved here. The service is very bad and sporadic. I went for a week without any service at home and once drove 20 miles one way then back stopping often but still couldn't get service. I am elderly and was

Questions

 • More AT&T PREPAID Discussions

888

29

0

No service and no wifi access at work

I started a new job on the 4000 block of Front Street, in San Diego (a block away from UCSD Hospital). My phone is an iPhone 6S Plus & is up to date on software updates. All the other employees, patients, and doctors are able to get phone, internet and wifi service in our office, but my phone contin

Questions

 • Network Coverage

177

8

0

0

How do I request AT&T internet to be extended into my new neighborhood?

I am relocating to an area where AT&T is available about 4,000 feet away. In the area I will be moving, there are around 20 houses being constructed in the new phase of an existing neighborhood, and I am wondering how we can request AT&T be extended to this new area (equipment made available

Questions

 • AT&T Internet Installation

186

1

Home Phone Out Since 9/15/2020

Home phone (land line) has been out since 9/15/2020 - Hurricane Sally. Have called weekly to report the outage and each time I'm told that there is an outage in the area and given an estimated date of repair. Well as of today, 10/16/2020, still no home phone. What do we have to do to have home phone

Questions

 • AT&T Phone Equipment

18

1

0

No Cell Service - Any solutions from AT&T?

I've moved to new location and now I have almost no cell phone service in my new home. Is there any solutions from AT&T (signal boosters, etc) or do I have to switch to Verizon? The surprising part is this is in a well populated and busy area, not in the country or anything.

Questions

 • Network Coverage

60

4

0

Can't seem to find anyone at AT&T who can fix my AT&T WIFI issue in my house!!!!!

I am exhausted from dealing with AT&T the last 2 weeks: Phone, Chat (3 times), and 2 Techs came out to the house, one of which was a Sr. Tech. My WiFi is still having intermittent issues. I'm at my wits end here. I had a new router, new WAP, new wireless DVRs to go with the WAP installed and I'm

Questions

 • AT&T Fiber Equipment

143

0

0

Lies and Misinformation.

I am constantly disappointed with the performance of the internet I am provided. I pay for up to "400 Mb/Ps" or 50 Mbs for anyone who is not trying to make it seem faster than it really is; and yet I have only ever gotten this speed either shortly after I get off the phone with them to complain or w

Questions

 • AT&T Internet Plans

75

4

0

internet stops working, but signal is good.

I have a strong signal (-93 Dbm) but no or very intermittent internet connection. This is across all devices in the house. 3-4 bars but constant dropped internet. This has been going on for about a month now. Will work great for 5-10 minutes, then even simple pages wont load for 5-10 minutes. What i

Questions

 • AT&T Internet Equipment

36

1

0

Prepaid account disconnected two months into one year contract!

I purchased a prepaid account for one year of service ($300) in March 2022. It is now May 2022 and my service was disconnected.  When I try to log into the prepaid account, the site says I no longer have a registered account.  I tried calling prepaid customer service, but they said tha

Questions

 • Account & Usage

100

4

0

Need to recover att prepaid online password without signal

I called you guys for this problem but i had no solution, basically i need to get my online password that i was never provided, only a 4-digit passcode was given to me, but i need to activate my old phone number into a new device with a sim that i just bought, please help. My number is 5613730299, I

Questions

 • Account & Usage

10

0

0

total problem

Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do

Questions

 • AT&T Internet Account

22

1

0

Phone says no line

Why are my phone lines down to my home office, is this due to earlier storm and damages or reason reflected directly to me? Ethernet/broadband and Wi-Fi all working fine

Questions

 • AT&T Phone Account

325

1

0

iPhone 6s no service

hey,  i have a te a brand new iPhone 6s.  I got it for my wife who is in Serbia, so am I. Both of us got new iPhones for when we are back in the states.  I got them in Colorado.  Both worked fine in Colorado.  Now that we are in Serbia, mine works great, but my wife's says that there is no service.

Questions

 • Apple

952

2

0

0

Alpine Area Outage?

Is anyone else experiencing an AT&T internet outage? My service is located at the west end of Alpine Heights road, but I'm currently working at my business in downtown San Diego. House guests say the internet has been non-operational for a couple of hours. Saturday January 25th at 4:00 PM

Questions

 • AT&T Internet Installation

27

1

0

Android Phone Updated Last Night -- Cannot Connect To AT&T Cellular Network

Last night a software update was pushed out to my LG Phoenix Plus phone overnight, and upon waking up this morning my phone will no longer connect to the AT&T cellular network. I cannot make phone calls nor send text messages. Checking my Network status reads the following:Network - UnknownMobile Ne

Questions

 • Account & Usage

29

1

0

iPhone X Approved Carrier Unlock But No Service On Automatic or Manual Carrier with AT&T Sim

Hello AT&T/ATTCares, I have recently received an approved unlock for my iPhone X and followed the instructions of activating the unlock using my SIM card by backing up my iPhone, erasing and restoring.  I assume the unlock was successful because I received confirmation and I am able to select a carr

Questions

 • Apple

240

2

0

0

Shoddy service, Ineffectual Customer Service, Customer Loyalty & Supervisors are a JOKE

My home land line and BOTH cell phones have had spotty (at best) or completely non-existent service since late January. We've been at this location with AT&T for 12 YEARS with only the occasional hiccup. I've now spent over 9 HOURS in 4 different chats - with 4 cases being opened - and AT&T has done

Questions

 • Wireless Account

214

4

0

0

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