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Who's running the office?

Seriously! TWO months ago, my fiancee and I decided that we weren't destined to marry and began to separate our bills.  We contacted AT&T and she put the internet in my name along with the wireless.....and the lies, the difficulties and the frustrations that we have had in the last six months began

Questions

 • AT&T Internet Account

604

4

0

0

International Add on

I have paid for international travel add on and East Asia long distance add on but I can't receive any texts in China.

Questions

 • Other Phones & Devices

35

2

0

My Broadband Service stopped working this morning. I have done all of the troubleshooting that was recommended by AT&T with no success

I have a 2Wire 3800HGV-B that has a green light lit next to POWER, and WIRELESS. I have a red light lit next to BROADBAND and NO light next to SERVICE.

Questions

 • AT&T Internet Equipment

40

2

0

Bad reception since 6-months ago with LTE and iPhone 6

At the beginning of this year, my iPhone had great reception where I teach at City College of San Francisco. In the same building where I have had exemplary reception for years, I now have NO SERVICE most of the time. Once in awhile I get one bar. I'm in urban San Francisco where you should have ste

Questions

 • Network Coverage

910

1

0

0

Calls not going to vm

Tried the above suggestions. Reset phone, didn't work.   Reset VM password, still not working. 

Questions

 • Apple

80

3

0

AT&T box in yard but no service??

We have been trying to find out what services are running through our yard. We have a green AT&T box in our front yard as well as DigRight confirming we have AT&T lines in our yard but nobody can tell us what we have.  We were told AT&T offers a service where a technician will come

Questions

 • AT&T Internet Equipment

76

1

0

How is it that at&t "covers 99% of America"

But it doesnt cover Ada, Oklahoma. at&t or Verizon they both have crappy service here but I prefer at&t and Verizon over any other company the sad thing is we have an at&t in town you need more towers

Questions

 • Network Coverage

7.4K

21

0

Why are you guys not carrying the Samsung Galaxy Tab S7+?

Here we go again, we had the exact same problem with the Samsung Galaxy Tab S6, AT&T did not carry the Samsung Galaxy Tab S6 on their network, so once again, I skipped a generation of tablets. You guys are offering one model of tablet, nobody wants. I want to give you guys $1,000 for the Ta

Questions

 • Device Features

591

3

Where have they hidden live rep chat

I am in a country where I cannot connect to my ATT service and I need to get help from a live rep, HOW? I keep getting run in circles with automated chats that want me to sign into an account that I can't sign into. HELP!  This is really rotten ATT support.

Questions

 • Wireless Account

109

16

0

No line/dial tone at least 3 weeks so far

I’ve been told that a cable in area is being worked on by technicians, I do not see any trucks. Its been at least three weeks. Estimate of repair being done has past a couple of times. How can I get updates of landline repair being completed… or do I need to call every week via a cell phone. Want my

Questions

 • Landline Phone Troubleshooting

116

10

0

Internet issues that have gotten progressively worse

I live in a rural area with a population of 1600 people, so I get why AT&T doesn't really care about upgrading the infrastructure around here, but our service has gotten progressively worse over the years to where it's basically unusable. I'm at the point where I'm actually willing to shell out the

Questions

 • AT&T Internet Features

167

1

0

Option to select network mode not available

I have an LG Phoenix 4, unlocked, and am using SpeedTalk for my carrier. SpeedTalk tells me that to resolve an issue with cell service intermittently failing until I restart, I need to switch my network mode from LTE to 3G/4G.  However, no network mode option is available under the Mobile Netw

Questions

 • Android

117

7

0

How to report & get a no service issue fixed?

Since Sept. '16, the area where I work in downtown Boston suddenly had terrible coverage (the roughly ¼ mile area near my office would be good only for the Edge network – no 3G or 4G, so no data for me).  I reported the issue several times over the next 4 months through the Mark the Spot app.  The o

Questions

 • Network Coverage

1.5K

2

0

email cancelled account

We have been with AT&T for 17 years. We have had the same email account for 17 years with at&t. We have been cancelling the same share plan since Nov 2019 and it will not be taken off our bill. I have called repeatedly and finally started getting everything in Chat and print. They are still billing

Questions

 • AT&T Internet Security

36

0

0

New Construction on divided property that has AT&T but it is not available to me

I have recently built a house and have been absolutely frustrated trying to get internet service (or any service) to my house. The parcel of land that is mine was given to me by my parents who have AT&T U-Verse at their address. I have not been able to explain this over the phone to anyone at AT

Questions

 • AT&T Internet Installation

118

8

0

"no service" message suddenly appears on phone for which account fully paid

Tags: no service, account locked, remote ATT support fails A "no service" message appeared several days ago on an iPhone 4 and an iPhone 6.  User has confimation that account is paid through December 9, 2016.  Physical location of phones (I have two lines) is unchanged. I cannot:1. Log into ATT acco

Questions

 • Apple

294

1

0

0

Internet Drops Multiple Times a Day

Hi, My DSL drops multiple times a day and I'm tired of it. Finding information to contact support is nearly impossible on your site so I'm on the forums complaining about it instead.  My drop lasts for about 60-90 seconds and then reconnects. I lose connectivity at least 3-4 times a day

Questions

 • AT&T Internet Equipment

123

12

0

Closed

17 hour and no internet service

Hi. Att & t is the worst ISP service I've ever  used. I commenced service  with you on 6/14/2022 by 6pm EST and the next 48 hours, service is gone! I work from home and I've not had service/network  connection since 4:30 pm EST,  yesterday 6/16/2022 till presently.

Questions

 • AT&T Fiber Account

29

1

0

Unable to make/receive voice calls

Since about March 3rd, I have been unable to make or receive calls. SMS and visual voicemail are unaffected. None of the solutions in any of the dozens of posts on this forum have worked. I visited an AT&T store on Monday, March 7th for service. The technician was very apologetic but he was u

Questions

 • Samsung

197

4

Unlock Cell phone

I was given a Note 9. Went online to unlock. Result, "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan....." Told the my daughter in-law , she gave me the phone, and she call at&t and they replied that all is fine and she is in good standing an

Questions

 • Samsung

45

7

0

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