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No resolution after using the Mark The Spot application to report a coverage problem multiple times.

I've "marked the spot" in two different areas where coverage is basically non-existent multiple times, have received notifications/responses stating "Thank you for your Mark the Spot "Dropped Call" submission on xx/yy/zz @aa:bb am/pm. We are currently experiencing a technical issue in this area and

Questions

 • Network Coverage

98

2

0

0

FOUR YEAR LONG ISSUE/FIGHT W/ATTUVERSE NOT RESOLVED YET

Attuverse: I have posted, and you are all very aware of what your multi-billion dollar corporation has done to us and our property. I have posted photographic evidence of what you have done, and it has done NOTHING. You have done NOTHING. I am demanding that someone from your corporate office contac

Questions

 • U-verse TV Account

354

3

0

0

No help from ATT Customer Service Uverse TV and Internet.

I have been  a ATT customer for  over a year  now.  Going on 2 years.   When I signed up I ordered the Fiber Service.  The installer came out and was like  well I have  bad  news  you cant have Fiber  at your address.  He said I  will have to install a different package . I agreed  because at the ti

Questions

 • U-verse TV Account

1.5K

1

0

0

ATT still threatens collections due to their error, help

We depend on our cell phones as the life blood of our business. Regrettably after not getting any resolution with technical support (dropped calls, technical issues for 2+ years) and spending hours out of our busy day in the attempt to resolve the issue (with no real improvement and lost revenue)  I

Questions

 • Wireless Billing

316

4

0

0

Office of the President - The Deterring Technique - BE WARNED

Within 24 hours of placing a BBB complaint after a month of no resolution, my "case" was assigned to Catreal *** who works in 'the office of the president'.    Below is the complaint, following about 8 unsuccessful phone calls with the front-end reps as well as with Ebony *** from the "ICU departmen

Questions

 • Wireless Billing

1.6K

5

0

0

Representatives will LIE to you in CHAT and not give you credits you deserve.

I cancelled my service on the 2nd day of my billing cycle and they over-charged me $287 for service I couldn't use. I have been promised credits multiple times in 8 months but it has been a lie. The reps. will do anything to transfer you and hang up. I have proof of Chats, but no way to send them to

Questions

 • Wireless Billing

285

8

0

0

Why does AT&T make promises they do not intend to keep? Another abysmal AT&T experience in the books

I ordered a Directv bundle with AT&T internet and yet again, AT&T fails in a BIG way!! And doesn't even seem to care... I live on the east coast of central FL. Yes, we were affected by Hurricane Irma. Affected, but not devastated. In fact affected in a way that most people in my area were able to cl

Questions

 • AT&T Fiber Installation

568

2

0

0

Store issue - deceptively sold me incorrect watch

I was sold the incorrect watch from an att store rep just after Christmas. I asked for the largest version of the Series 4 watch. I walked out thinking that was what I had because there was not a display in the store.  My husband was so impressed by the watch, we went to get him one also shortly aft

Questions

 • Apple

437

7

0

0

ATT Thanks Ticket Tuesday

This hasn’t been working for weeks and always seems to be a different issue - with no response or resolution i can choose the movie and choose the time and then I get “uh oh, an error has occurred please check back later”

Questions

 • Wireless Account

108

0

0

0

AT&T Digital Life Worst Customer Service and Experience

I am very disheartened by your service in getting my service installed. First when the technician was trying to set up at my home there was some problem faced with my credit card. We waited to get in touch with billing department and were on wait on phone for 1 hour, but couldnt reach any one. Then

Questions

 • Other

356

3

0

0

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