Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (20)

Relevance
POOR customer service

My problem is with AT&T not ensuring that people across ALL departments are giving the right policy information. Im probably getting treated like crap because I want to switch away from att. So like any business they make you jump through hoops. I talked to two people in a store and one over the pho

Questions

 • Wireless Billing

47

0

0

0

Trouble Getting AT&T to Connect Internet for New Construction?

I moved into a just-built home a month ago in north Kansas City (Staley Meadows) and cannot get anyone at AT&T to come check whether internet service is available at my house. A online check for my address shows internet service is not available. But there is a utility box in my front yard with a ca

Questions

 • AT&T Internet Installation

108

1

0

0

No signal in my house, drop call and straight to voicemail

Ok, here's the thing AT&T, you tried calling, you I didn't answer because..... I HAVE NO SIGNAL IN MY HOUSE AND ALL MY CALLS GO TO VOICE MAIL!!! are they drop!!! you, didn't leave a number for me to return the call, the message said come here and you'll try to resolve it. Listen, your tech guy said

Questions

 • 3G MicroCell™

3K

21

0

0

Need to talk to upper management to cancel an order - customer service transfers me to anyone else.

Yesterday I was excited to place an order for wireless service and went to online chat for help.The guy "Junior C" had me place 4 seperate orders for 4 lines so he could get a good commision check AND made sure to keep me online long enough for those orders to get to the shipping process. At the end

Questions

 • Wireless Account

568

1

0

0

Is the "RC1 Department" code for "hang up on the customer"?

In March I stopped by an AT&T store to buy a bluetooth headset. At that time the salesman recommended I bundle my AT&T account with my DirectTV account.Since then I have had NOTHING BUT PROBLEMS with BILLING. On 6/8/18 I spoke to Antonio and he acknowledged that our old Direct TV account had a balan

Questions

 • Wireless Billing

435

2

0

COMPLAINT! LIED TO ABOUT BILL AND CHANGING CELL PHONE PLAN

I live in CA.  AT&T lied to me about a cell phone plan change and I want to file a formal complaint. On 12/28/18, I checked my bill and I saw I had incurred $50+ in minute overage fees. I never received any notification from AT&T that this happened, so I called them and spoke with a rep named Ron. I

Questions

 • Wireless Billing

625

5

0

No Show for 3 days though promised priority. Senior mother needs landline. Manager screamed at her.

I have never in my life experienced such runaround, daily promised installation and no show 3 times now at #priority status. What happened to this company. My mother ordered a landline and was promised installation on Wednesday. No one showed. Thursday we called at 8:44am and were promised priority

Questions

 • AT&T Phone Installation

315

3

0

0

Device Unlock Portal not working (non-customer)

I have been trying to use the portal for a couple of days to request an unlock. Every time I try I get the “oops, network difficulty” error. This has been happening for over two days. This is an iPhone 6 that was given to my son by his cousin. Can someone please help me?

Questions

 • Apple

95

0

0

0

$200+ BILL DESPITE ASSURANCE OF NO CHARGES: "DID NOT INCUR ANY...USAGE...PLEASE IGNORE"

We went to Costa Rica in February 2019, leaving phones on airplane mode or used with WIFI as we had done in the past.  While there, on 2/17, I received a "courtesy message" from Customer Care saying I had incurred over $100 in charges and I should "call us," giving a free phone number.  I did so, an

Questions

 • Wireless Billing

266

2

0

0

fix your billing records

how do i get at&t to fix their billing screw up. i paid a bill and i have the payment confirmation. i still have been unable to get anyone from at&t to fix the messed up billing record. i am paying a stupid amount on DSL when i could be paying less for a better service but i am unable to change serv

Questions

 • AT&T Phone Account

455

2

0

0

Address issue

Hi, I’ve been trying to figure out how to get this corrected but it seems there isn’t anything anyone can do. My address is one thing, but the address that is in the At&T computer system is similar but not my address. They came out Friday to install direct tv and internet but the internet was not in

Questions

 • AT&T Internet Installation

98

1

0

0

Lied to about giving me unlimited data to cover strike

I have been an ATT customer for more than 8 years for cellular service. I recently moved to southern Wisconsin and wanted to get fiber 1000 and U-verse. They took more than a week to get me an appointment, and when they did, no one showed up. No one called and when I contacted, they kept telling me

Questions

 • Wireless Billing

266

2

0

0

$200 Visa Reward for Samsung Galaxy S6

Ordered phone in Feb on next plan was advised I would get a $200 Visa Reward and still haven't received this.  I can't check the status online because I never got the card to activate. I have called multiple times and chatted only to be directed somewhere else and no one knows how to help me.

Questions

 • Samsung

486

7

0

0

ATT Torture - Cannot Upgrade - Over 7 hours of Misery

I have spent 7 hours and 13 minutes on the phone with 19 different AT&T Reps from customer care, web support, the chat, and premiere care.  All I want to do is upgrade my 5 dumb phones that I have owned since Jun of 2013 to Samsung Galaxy S5 phones with zero cost on a 2 year contract. 3 Phones I upg

Questions

 • Phone & Device Upgrades

594

19

0

0

AT$T, the WORST cell Co. ever. Period. They refuse to immediately cancel service and unlock my phone

So just to start off I have been a member w AT&T consecutively since 2014-now (not counting the 2, 2 year contracts I did b4 then and swapped or canceled services. I also just got hit with TWO months of billing when I cancelled my service two months ago, called and said hey my contacts been up over

Questions

 • Apple

314

2

0

0

AT&T will not help fix the conduit to restore my internet service

I submitted a help request a month ago because my neighbor installed irrigation which damaged the conduit that our internet line is run through. We still have no internet service.  First, they said there was an issue on the premises that needs to be fixed.  Technicians continue to come out only to s

Questions

 • AT&T Fiber Installation

287

1

0

0

Fraudualent account opened by ATT agent and ATT doesnt resolve the issue for 8 months

ATT sales consultant K. S. (hereinafter i will not write the names but just initials of ATT personnel in order not to provide their private info) from the Att store # 121409  took my ssn and driving license to open new att account for me. Im still using the account that he opened for me. However, as

Questions

 • Wireless Billing

152

1

0

0

How do I get customer service to actually help me?

I signed up for my Digital Life security system in March 2016. Before I had it installed I called to make sure the account could be transferred from my name to my room mates before installation. I was told it could easily be done even after installation. That it would take 24-48 hours. That was Marc

Questions

 • Other

426

3

0

0

ZTE Blade Spark will not display incoming call on screen - ONLY shows a notification

Really disappointed with the lack of responses to the past posts about incoming call displays not showing up on this phone. Nothing indicates or solves why the phone will not display an incoming call. I have to swipe down on the notification bar and then click that an incoming call is occurring. The

Questions

 • Android

764

0

0

0

Accepted Solution

Official Solution

Invalid Charges: Paygonline

On 6/14 I went to AT&T paygonline.com to add $100 to prepaid cell phone. At the last screen, a message appeared in red print that read (this or very like it): "Unable to accept payments at this time. Please try again later." Thinking this may have occurred because I used a credit card different from

Questions

 • Wireless Billing

951

2

0

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.