50/10 internet installed last week. Dedicated Cat 5e run from NID to BGW210. Installer gave a green light for everything and left.  Next few days, I noticed fluctuating speeds and connection in general just felt sluggish. Note: I have been and am currently the only device connected to the mode

About the location of a fiber optic NID box: can it be located way high up near the soffit of my house, where the cable arrives from the utility pole?  What's its minimum and maximum distance from the ground?

This happened approximately two years ago. I thought that repairs or terminal installation was done on another property but this wasn't the case. I found out that nothing had been done in all this time when I tried to order At&t internet. A tech guy came out to attempt installation but he mentioned

I have POTS (Plain Old Telephone Service) home telephone and DSL internet. (I do not have any U-verse services.  Not available in my area yet.) For several weeks, there was some static on my phone line and then a few days ago, I lost home phone service altogether.  I have no dial tone on

I am doing a self-install of internet-only this week. The agent told me it was DSL and a phone line was required. We have never had a phone jack in our house, so I went about getting it installed. I've run CAT5e from the NID to a new phone jack in the house and wired the phone jack using the Cat