Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (23)

Relevance

Accepted Solution

Official Solution

Want to know what games are playing now? We can help!

    For the sports lover in you, check out the simple way to see what is playing now!    Sports Multiview   Press interactions on the remote. Go to Sports multiview. You will see, in real-time,  what games are on in one spot. From the multiview, you can scroll t

Questions

939

1

0

0

Accepted Solution

Official Solution

The phone network is off

Hello I want help. I bought an iPhone from Saudi Arabia, used and locked from the telecom company. Can I pay the contract and unlock the network? How do I know how much is left on it? I don't know how to use the official websiteI don't have any imei

Questions

124

1

Accepted Solution

Official Solution

Hockey, Channel Request

No NHL Network, no Ottawa vs. Montreal, ouch, that's a major penalty! What is up with AT&T, I want my Stanley Cup!!!!!

Questions

1.6K

6

0

0

Accepted Solution

Official Solution

ACTIVATION LOCK

If my friend gave me an iPhone as a gift and he forgot his Apple ID password and we tried using recovery mode but then phone is in activation lock. How do I get a receipt of proof of purchase so apple can UN ACTIVATION LOCK MY DEVICE. If I give you the serial number and IMEI number can you please he

Questions

183

4

0

Accepted Solution

Official Solution

NHL Blackout on my locat RSN

Greetings. I am fairly new to ATT Uverse (about 3 months) and this is my first post.  As some of you may know last night was opening night for most NHL teams, and for some reason when I turned to Fox Sports Ohio (either one) it said the game was blacked out in my area.  This is a channel I have had

Questions

4.2K

14

0

0

Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

63

2

0

Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

103

1

0

Att not honoring 1000 trade in any condition any phone for galaxy 23 ultra

I did the pre order for my 23 ultra and was promised 2 promotions one was the 1000 trade in credits for trading my paid off phone in and the other was a promotion from purchasing it through Sam's club of 250 off the bill neither credit is being honored. My family has been with att mobile before it

Questions

28

1

0

Closed

In-home experts scam

The short version is ATT in-home expert came to our home and gave us a very good deal in September, but later ATT charged me $60-80/monthly more than he promised. When I contacted them, they claimed I misunderstood the deal given by in-home expert while I claim the opposite. When I checked the inter

Questions

244

7

0

Do I need to fly back to US to verify my account

My brand new phone was stolen in Ecuador on New Year's Day. I will be here for 5 more months on a job. I need my phone number so new customers can contact me, but I can't remember the PIN they gave me when I purchased the phone 6 months ago. I have been on the phone with customer service three times

Questions

60

9

0

DO NOT SWITCH TO ATT !!!!!!!!

Att is a terrible company, they separated my wifi and cell phone bill when i just wanted wifi added to my account under one account and they decided to separate them. also months later i pay my bill and then they claim I never made a payment and not only does my bank statements show the payments mad

Questions

39

0

0

NHL Center Ice, what's included?

If I order NHL Center Ice package, does that include the NHL Network? I really need NHL Network like, yesterday....please don't make me switch back to Comcast, but I'll have to if it's not included in the NHL Center Ice package. Please advise 🙂

Questions

12.6K

17

0

0

Decades TV

So yell at me if you like, but I have to voice a concern. This spring brings us yet another network that U-Verse customers will never see because they chose to bring it to the country through digital subchannels rather than a national cable feed. In this case, the network is "Decades TV" which is an

Questions

7.2K

9

0

0

Technicians do not show up to their appointments

My internet has not worked since a storm came through a week ago. I made an appointment for a technician to come out to my house after all the troubleshooting was done to determine there was not fix I could do on my end and there was no service issues. Earliest appointment was Friday. The technician

Questions

115

1

0

Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

61

1

0

Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

862

1

0

Unauthorized Payments and Identity Theft

I have been on the phone for two weeks now everyday trying to connect to someone from AT&T to help me. I am a victim of identity theft and fraud my account was transferred as a First Net account a year ago and had my phone bill payed through First Net. Come to find out I was being charged an add

Questions

28

1

0

NHL HD Premier Package Blackout

I upgraded to the HD Premier package so that I would be able to get the NFL redzone channel as well as gain access to the hockey games that are aired across the country on many other sports channels. Since joining this service, I get all of the channels but am blacked out for every single game. No m

Questions

1.2K

4

0

0

collections when i have not had att lety alone have an att account on my credit report as having an account

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Questions

527

3

0

NHL Network????

Are there any updates to when this will be resolved?

Questions

2.5K

5

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.