Hello on my father account took out phone and had it for about 3-4 month which was Samsung s5 but s6 came out and thought I could return phone and get s6 but representive said I had to pay off entire balance of phone which was like 700-800 then I could could. Could someone please help. IF POSSIBLE M

I figured I would post here to share my recent and still on-going issue. Does not look like you all get much support here either.In April I pre-ordered the Galaxy S8, it arrived. I transferred my data over from my iPhone6s. I box it up a few days later, placed it in the box ATT provided with their r

Why is it I have had to spend hours and hours to try and fix a billing issue that is AT&T’s fault for an iPhone I returned almost 3 months ago under the “next” program?  Issue is still unresolved and this has become the worst customer service experience I have ever encountered.  Every rep says they

Can Wal-Mart set up a phone on AT&T NEXT? Last year at this time they could not. Thanks!

I'm currently on Next with monthly installment payments. A credit is applied to my account each month because I traded in a phone.My question is: If I were to pay off the outstanding balance owed in one lump sum, will the remaining credits be deducted from that balance?Hope that made sense.

AT&T's NEXT feature seems like a godsend for those people who are planning on sticking with the service for a while, but I have recently learned that there are great risks associated with this program. I have been a loyal customer with AT&T and pay them a great deal of money monthly between my mobil

Back in 2012, this wasn't possible -- if you ported a number, AT&T's systems automatically cancelled the entire account without any recourse.  I was told back then that "upgrades coming soon" would change how it works.I'm hoping these upgrades have been made and this is now possible: I'd like to por

I'm looking into the pay to upgrade with trade in on our Next plan and it says phone must be in good physical condition. The phone I want to trade in is in good conditon, but there is a very, very minor ding on the side of the phone. Will AT&T still accept it as the trade in?

Having trouble getting connection between iPhone or iPad and Epson Printer WF-3640 using the Epson iPrint app.  I have worked thru the ATT suggestions to no avail.  App connects to printer, says it's ready; go to email to print message, connect to printer, says no printer found.  What nest???

I am on the Next plan. I returned my old phone per the instructions, using the ATT-provided mailer. The USPS verified it was picked up by the returns company ATT contracts with (I forgot the name), but I can't find anything indicating ATT itself has received it. I'd like to verify receipt rather tha

Does anyone have any advice on dealing with AT&T on this issue: -I returned two iPhones under Next to get credit for an upgrade.-I received an email last week saying the phones were never received and they were going to charge my account $275 for the two phones.-I checked on tracking and it shows: "

[Subject edited for better exposure] I recently upgraded my wife's phone to a iPhone 5s. I signed up for a 2 year contract online and paid 149 for the phone. You can imagine my surprise when I looked at my bill and saw that the phone was on an ATT Next installment plan! I have spent hours on the pho

I traded in my phone in order to upgrade through the next program.  When I received my new phone there was no return in the box so I went to the local ATT store and they took the device from me.  I began getting notifications that the phone had not been received.  I called into ATT 6 times over 2 mo

Phone in question is on an Unlimited plus post-paid plan with 5 lines.After an AT&T NEXT every year upgrade, I made a mistake shipping my old phone back to AT&T and the device ended up arriving two days past the "return by date"Prior to the "return by date" I called AT&T CS on the day I was re-shipp

So, ive already met all the conditions (payments, etc) on Next plan and can upgrade.  The problem is that the stores NEVER have them, and there is no way I am ordering one through ATT after reading all the stories about delayed shipment dates.  Im not giving them  my $$ to then wait 2 months to get

Alright so AT&T is really getting on my nerves. First I can't even upgrade with 2 year commitment at the Apple store. So there goes my $200 apple gift card I have... Then I got to the AT&T store and the lady constantly tells me I can't have my grandfathered unlimited data plan when I upgrade... She

Ok, so with the Next plan, the 24 month plan calls for 30 installments, so when you upgrade in 24 months, what happens to those remaining installments? Do you pay them all at the time of upgrade? Do you make double payments for 6 months?  This has me very confused about the Next plan. I wish it was

I'm now off contract and I'm eligible for a new phone. I understand that the installments on paying for the phone (which in the end will be $750 for a $299 phone) can be made up for by the reduction in my MSV plan. however... here's the catch... I already get a $15 a month discount because I must be

AT&T Mobile Share Value Plans offer a new way to share data on up to 10 devices with no annual service contract while enjoying the nation's most reliable 4G LTE network.   No annual service contract option Unlimited Talk & Text for phones Shared data on up to 10 devices Data options are: 300MB, 2