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Att next plan 24 (30) month plan

Hello on my father account took out phone and had it for about 3-4 month which was Samsung s5 but s6 came out and thought I could return phone and get s6 but representive said I had to pay off entire balance of phone which was like 700-800 then I could could. Could someone please help. IF POSSIBLE M

Questions

 • Wireless Account

1.6K

5

0

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Trade In Question

If I have a couple payments left on my OLD phone, can I pay it off after I trade it in and keep it and use the NEW phone on the Next plan? I have my new phone now, but I haven't mailed in my old one yet. After looking online, I only owe like $70 on it to pay it off. So, even though I have both phone

Questions

 • Phone & Device Upgrades

538

2

0

0

AT&T Next Clarification

Im thinking about buying an iPhone 6+ with AT&T Next 12 (without down payment), lets say i buy it on June 5th, so for 20 months I have to pay for the phone's expenses using ATT Next, right? And so lets say that I then go and buy the next version of iPhone exactly a year later, on ATT Next using my u

Questions

 • Phone & Device Upgrades

353

2

0

0

AT&T Next pay to upgrade

I'm looking into the pay to upgrade with trade in on our Next plan and it says phone must be in good physical condition. The phone I want to trade in is in good conditon, but there is a very, very minor ding on the side of the phone. Will AT&T still accept it as the trade in?

Questions

 • Phone & Device Upgrades

411

1

0

0

How do I verify ATT received my Next plan returned phone?

I am on the Next plan. I returned my old phone per the instructions, using the ATT-provided mailer. The USPS verified it was picked up by the returns company ATT contracts with (I forgot the name), but I can't find anything indicating ATT itself has received it. I'd like to verify receipt rather tha

Questions

 • Wireless Account

609

4

0

0

Phones lost in the mail during ATT Next upgrade process

I've spent so much time (5 months) trying to resolve an issue with a lost phone as part of an ATT Next upgrade.  I followed all of ATTs directions in getting the old phone to them in November of 2017 only to have it disappear in the hands of the USPS.  We are now in April and in all that time I have

Questions

 • Phone & Device Upgrades

180

1

0

0

Porting number, keeping account, get new number?

Back in 2012, this wasn't possible -- if you ported a number, AT&T's systems automatically cancelled the entire account without any recourse.  I was told back then that "upgrades coming soon" would change how it works.I'm hoping these upgrades have been made and this is now possible: I'd like to por

Questions

 • Wireless Account

807

2

0

0

NEXT is a huge risk, and AT&T & Best Buy will not help.

AT&T's NEXT feature seems like a godsend for those people who are planning on sticking with the service for a while, but I have recently learned that there are great risks associated with this program. I have been a loyal customer with AT&T and pay them a great deal of money monthly between my mobil

Questions

 • Wireless Billing

16.7K

25

0

0

Paying off installment balance/credits

I'm currently on Next with monthly installment payments. A credit is applied to my account each month because I traded in a phone.My question is: If I were to pay off the outstanding balance owed in one lump sum, will the remaining credits be deducted from that balance?Hope that made sense.

Questions

 • Wireless Billing

871

2

0

0

AT&T next iPhone return nightmare

Why is it I have had to spend hours and hours to try and fix a billing issue that is AT&T’s fault for an iPhone I returned almost 3 months ago under the “next” program?  Issue is still unresolved and this has become the worst customer service experience I have ever encountered.  Every rep says they

Questions

 • Wireless Account

79

0

0

0

How to get iPhone6+ with NEXT upgrade - will ATT stores ever have iPhone6+ in stock?

So, ive already met all the conditions (payments, etc) on Next plan and can upgrade.  The problem is that the stores NEVER have them, and there is no way I am ordering one through ATT after reading all the stories about delayed shipment dates.  Im not giving them  my $$ to then wait 2 months to get

Questions

 • Apple

477

1

0

0

Next plan confusion

Ok, so with the Next plan, the 24 month plan calls for 30 installments, so when you upgrade in 24 months, what happens to those remaining installments? Do you pay them all at the time of upgrade? Do you make double payments for 6 months?  This has me very confused about the Next plan. I wish it was

Questions

 • Wireless Billing

326

1

0

0

Ridiculous customer service

I traded in my phone in order to upgrade through the next program.  When I received my new phone there was no return in the box so I went to the local ATT store and they took the device from me.  I began getting notifications that the phone had not been received.  I called into ATT 6 times over 2 mo

Questions

 • Wireless Billing

74

1

0

0

AT&T Next and MSV plans

I'm now off contract and I'm eligible for a new phone. I understand that the installments on paying for the phone (which in the end will be $750 for a $299 phone) can be made up for by the reduction in my MSV plan. however... here's the catch... I already get a $15 a month discount because I must be

Questions

 • Wireless Account

975

2

0

0

Need help with upgrading from iPhone 5 to iPhone 6

Alright so AT&T is really getting on my nerves. First I can't even upgrade with 2 year commitment at the Apple store. So there goes my $200 apple gift card I have... Then I got to the AT&T store and the lady constantly tells me I can't have my grandfathered unlimited data plan when I upgrade... She

Questions

 • Apple

490

9

0

0

Invalid Charges For Returned Phones

Does anyone have any advice on dealing with AT&T on this issue: -I returned two iPhones under Next to get credit for an upgrade.-I received an email last week saying the phones were never received and they were going to charge my account $275 for the two phones.-I checked on tracking and it shows: "

Questions

 • Wireless Billing

103

1

0

0

Upgrade Concerns

[Subject edited for better exposure] I recently upgraded my wife's phone to a iPhone 5s. I signed up for a 2 year contract online and paid 149 for the phone. You can imagine my surprise when I looked at my bill and saw that the phone was on an ATT Next installment plan! I have spent hours on the pho

Questions

 • Wireless Billing

783

4

0

0

AT&T Non-returned device charge

Phone in question is on an Unlimited plus post-paid plan with 5 lines.After an AT&T NEXT every year upgrade, I made a mistake shipping my old phone back to AT&T and the device ended up arriving two days past the "return by date"Prior to the "return by date" I called AT&T CS on the day I was re-shipp

Questions

 • Wireless Billing

706

2

0

0

Closed

Mobile Share Value Plans W/Rollover Data - Information and FAQ

AT&T Mobile Share Value Plans offer a new way to share data on up to 10 devices with no annual service contract while enjoying the nation's most reliable 4G LTE network.   No annual service contract option Unlimited Talk & Text for phones Shared data on up to 10 devices Data options are: 300MB, 2

Questions

 • Wireless Billing

82.2K

1

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