Hi all, I've searched high and low online and even contacted AT&T via chat and phone. Nobody can really seem to answer thees questions for me regarding AT&T Next. It could be somewhere in the FAQ's but perhaps I'm misunderstanding it.  As a preface to the questions...I am about halfway through my mo

I upgraded my iPhone XS Max, to the iPhone 11 Pro Max, and I want to keep the XS Max. I owe $250 for the Next account balance, for the device I want to keep. I have no problem paying that off, except, when I go to "Manage device installment plans" it says that the contract has been upgraded, and the

I am looking to do a Tranfer Upgrade Eligibilty (https://www.att.com/esupport/article.html#!/wireless/KM1129119) to move my upgrade from my main line to an alternate line and then my main line would assume the installment plan from the alternate line.  I am being told this cant be dont unless the up

I want to pick up a new iPhone 6s (or whatever it will be called) when it's released in a few weeks.  I currently have a grandfathered unlimited data plan.  In the past I could keep that plan when upgrading, but recently AT&T changed it so that when buying a new phone, the only option is to pay for

I have been on the AT&T Next program for a few years now. On February 1st 2018 I upgraded my device to an iPhone 7 which I received on February 7th 2018. Shortly after receiving it I realized that it wasn't a good phone match for me and I contacted AT&T to see if I could exchange the iPhone 7 for an

I upgraded my device from ATT (via Target Mobile) on 11/25 (Sunday).  I was given a shipping label to return my old iPhone within 2 weeks. I mailed out the device on 12/3 (Monday) via USPS.On 12/17, I received a text that my phone has not been received and I will be charged $299 (the remaining amoun

When I went to the Best Buy store #833 at 8350 Eager Rd Saint Louis, MO 63144 in late December of 2014 to look at possibly upgrading my AT&T phone, I was told by the mobile sales representative that the upgrade of my phone on the AT&T Next program would cost around $2 extra a month because I would g

Hello, So I was on the AT&T Next program and upgraded to get the new iPhone 6 Plus.  My old phone was not completely paid off yet, so upon ordering it was understood that I would need to send back my old phone once I recieved the new one. The instructions make it sound like I should use the same box

I am long due for an upgrade, and finally want to get one now that the 6 is coming out. Currently, we have a family plan, 3 of us, 10 gigs of data, 2 5c's and my 4s. I'm currently getting a 25.00 discount on mobile value share PLUS a 25% corporate discount. So, all in all, my bill runs around 170 a

Let me just state how incredibly frustrated I am that consumer accounts are limited to only four lines on the next program. Because at&t chooses to enforce a device limit as opposed to a credit limit (which is what ALL the other wireless providers offer with their installment programs) it

Back in May my Motorola Atrix was pretty much unusable. It had a cracked screen and I was no longer able to use the touch screen. My upgrade wasn't until October but on several occasions a representative from AT&T has allowed me to upgrade a little early. I usually upgrade and get a $50-$100 device.

I bought 2 XR on BOGO in Jan 2019 under ATT Next Every Year. I am in India and need to use my phone with other SIM. How do i get it  unlocked and still receive the Credits for BOGO?

Im thinking about buying an iPhone 6+ with AT&T Next 12 (without down payment), lets say i buy it on June 5th, so for 20 months I have to pay for the phone's expenses using ATT Next, right? And so lets say that I then go and buy the next version of iPhone exactly a year later, on ATT Next using my u

Why is it I have had to spend hours and hours to try and fix a billing issue that is AT&T’s fault for an iPhone I returned almost 3 months ago under the “next” program?  Issue is still unresolved and this has become the worst customer service experience I have ever encountered.  Every rep says they

Hi All,  First post, so I apologize if this has been asked...  I am currently on a iPhone 5S, that was purchased with a 2yr contract that ends in a week, and when I go to the 6s, it will be the first time I am dealing with AT&T Next, and so I am a bit confused as to how the whole thing works.. My un

Having trouble getting connection between iPhone or iPad and Epson Printer WF-3640 using the Epson iPrint app.  I have worked thru the ATT suggestions to no avail.  App connects to printer, says it's ready; go to email to print message, connect to printer, says no printer found.  What nest???

So our account shows our current iPhone 5 contract end on August 31s, 2015 but we upgraded to Next in December 2013. Since we want the iPhone 6 Plus ASAP we checked eligibility and it says we qualify for the $0 down and pay monthly and taxes up front.  My question is since my iPhone 5 was purchased

I've spent so much time (5 months) trying to resolve an issue with a lost phone as part of an ATT Next upgrade.  I followed all of ATTs directions in getting the old phone to them in November of 2017 only to have it disappear in the hands of the USPS.  We are now in April and in all that time I have

I'm currently on Next with monthly installment payments. A credit is applied to my account each month because I traded in a phone.My question is: If I were to pay off the outstanding balance owed in one lump sum, will the remaining credits be deducted from that balance?Hope that made sense.

I figured I would post here to share my recent and still on-going issue. Does not look like you all get much support here either.In April I pre-ordered the Galaxy S8, it arrived. I transferred my data over from my iPhone6s. I box it up a few days later, placed it in the box ATT provided with their r