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Customer Complaint about Deceptive Practices at Best Buy Store #833 in St. Louis at 8350 Eager Rd
When I went to the Best Buy store #833 at 8350 Eager Rd Saint Louis, MO 63144 in late December of 2014 to look at possibly upgrading my AT&T phone, I was told by the mobile sales representative that the upgrade of my phone on the AT&T Next program would cost around $2 extra a month because I would g
Questions
• Wireless Account
Help me decide: Next or 2 yr contract
I am long due for an upgrade, and finally want to get one now that the 6 is coming out. Currently, we have a family plan, 3 of us, 10 gigs of data, 2 5c's and my 4s. I'm currently getting a 25.00 discount on mobile value share PLUS a 25% corporate discount. So, all in all, my bill runs around 170 a
Questions
• Wireless Billing
Getting Billed $1,000 for 2 Phones That Were Returned!!
I upgraded two of my cellular lines to the iPhone 11 Pro Max 512GB and iPhone 11 Pro Max 256GB using the AT&T Next program when the iPhone 11 launched in September. Inside of my new phone boxes, a prepaid return label for each of my old phones was included, along with directions to take the old phon
Questions
• Wireless Billing
Next Upgrade Nightmare
I upgraded my iPhone XS Max, to the iPhone 11 Pro Max, and I want to keep the XS Max. I owe $250 for the Next account balance, for the device I want to keep. I have no problem paying that off, except, when I go to "Manage device installment plans" it says that the contract has been upgraded, and the
Questions
• Wireless Billing
Transfer Upgrade Eligibility
I am looking to do a Tranfer Upgrade Eligibilty (https://www.att.com/esupport/article.html#!/wireless/KM1129119) to move my upgrade from my main line to an alternate line and then my main line would assume the installment plan from the alternate line. I am being told this cant be dont unless the up
Questions
• Wireless Account
A few unanswered AT&T Next questions
Hi all, I've searched high and low online and even contacted AT&T via chat and phone. Nobody can really seem to answer thees questions for me regarding AT&T Next. It could be somewhere in the FAQ's but perhaps I'm misunderstanding it. As a preface to the questions...I am about halfway through my mo
Questions
• Phone & Device Upgrades
Device limits on the Next program
Let me just state how incredibly frustrated I am that consumer accounts are limited to only four lines on the next program. Because at&t chooses to enforce a device limit as opposed to a credit limit (which is what ALL the other wireless providers offer with their installment programs) it
Questions
• Wireless Billing
Unlock ATT Next BOGO phone
I bought 2 XR on BOGO in Jan 2019 under ATT Next Every Year. I am in India and need to use my phone with other SIM. How do i get it unlocked and still receive the Credits for BOGO?
Questions
• Wireless Account
Getting new iphone 6's... looking at the NEXT plans. Are my calcs correct?
It's time for the wife and I to upgrade.I'm trying to figure out if the NEXT plan is worth it or not. Here is some background info... I'm getting a 6+ 128gb and she's getting a 6 64gb. I have unlimited data right now and my wife has 3gb data. We have an older 550 minute FamilyTalk where we lose roll
Questions
• Wireless Billing
Return Processing Time
I have been on the AT&T Next program for a few years now. On February 1st 2018 I upgraded my device to an iPhone 7 which I received on February 7th 2018. Shortly after receiving it I realized that it wasn't a good phone match for me and I contacted AT&T to see if I could exchange the iPhone 7 for an
Questions
• Wireless Account
Next Trade In - Phone Tracking Issues
I upgraded my device from ATT (via Target Mobile) on 11/25 (Sunday). I was given a shipping label to return my old iPhone within 2 weeks. I mailed out the device on 12/3 (Monday) via USPS.On 12/17, I received a text that my phone has not been received and I will be charged $299 (the remaining amoun
Questions
• Wireless Billing
AT&T lied about the Next plan
Back in May my Motorola Atrix was pretty much unusable. It had a cracked screen and I was no longer able to use the touch screen. My upgrade wasn't until October but on several occasions a representative from AT&T has allowed me to upgrade a little early. I usually upgrade and get a $50-$100 device.
Questions
• Account Features
AT&T Next Upgrade Question
So our account shows our current iPhone 5 contract end on August 31s, 2015 but we upgraded to Next in December 2013. Since we want the iPhone 6 Plus ASAP we checked eligibility and it says we qualify for the $0 down and pay monthly and taxes up front. My question is since my iPhone 5 was purchased
Questions
• Phone & Device Upgrades
Charged for a device that was returned "NEXT PLAN"
I figured I would post here to share my recent and still on-going issue. Does not look like you all get much support here either.In April I pre-ordered the Galaxy S8, it arrived. I transferred my data over from my iPhone6s. I box it up a few days later, placed it in the box ATT provided with their r
Questions
• Wireless Account
AT&T Next question from a AT&T user who was last on a contract
Hi All, First post, so I apologize if this has been asked... I am currently on a iPhone 5S, that was purchased with a 2yr contract that ends in a week, and when I go to the 6s, it will be the first time I am dealing with AT&T Next, and so I am a bit confused as to how the whole thing works.. My un
Questions
• Apple
Can I sell a new iphone 6 I am currently paying payements on throught Next?
Hello,I kind of have a dilemma. I added a line for someone who was going to be on my contract, and I ordered an iphone 6 for them. I have the phone, still in the box. It's never been activated. This person is no longer going to be on my account. Now, I'm stuck with this phone. I should have do
Questions
• Apple
Not eligible for NEXT because I brought my own device to mobile share?
I was a loyal Verizon Wireless customer and moved to AT&T less than a month ago to take part in the NEXT plan once the Galaxy Note 4 was released. I am currently using my Unocked Verizon Galaxy S4 on the mobile share plan value plan. When I signed up I was under the impression that I could switch to
Questions
• Phone & Device Upgrades
AT&T next iPhone return nightmare
Why is it I have had to spend hours and hours to try and fix a billing issue that is AT&T’s fault for an iPhone I returned almost 3 months ago under the “next” program? Issue is still unresolved and this has become the worst customer service experience I have ever encountered. Every rep says they
Questions
• Wireless Account
Att next plan 24 (30) month plan
Hello on my father account took out phone and had it for about 3-4 month which was Samsung s5 but s6 came out and thought I could return phone and get s6 but representive said I had to pay off entire balance of phone which was like 700-800 then I could could. Could someone please help. IF POSSIBLE M
Questions
• Wireless Account
Porting number, keeping account, get new number?
Back in 2012, this wasn't possible -- if you ported a number, AT&T's systems automatically cancelled the entire account without any recourse. I was told back then that "upgrades coming soon" would change how it works.I'm hoping these upgrades have been made and this is now possible: I'd like to por
Questions
• Wireless Account