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iPhone 6 unlock question

I am planning to place an order for the iPhone 6 using AT&T next. Since I travel internationally, I would like to unlock it in time for a trip early next year. I have had 1 unlock on the account in the past 24 months, and wanted to confirm my understanding that the only condition I need to meet to h

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1.5K

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Using the Mobile hotspot Unite Explore device connecting multiple wireless cameras.

I have 4 wireless cameras and a desktop connected to the mobile hotspot wifi for security purposes. The cameras keep going off-line, one-by-one, then back on. Is there a solution to keeping each camera on-line simultaneously?

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252

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Return policy / number of days allowed for trade in on ATT Next program - I need help

I upgraded from a Samsung Galaxy S6 to a Samsung S7 edge through the Best Buy online store going with my second Next plan. My S6 had Android v7 and my S7 Edge had Android v 6.01 - that really surprised me since the S7 was a newer phone. I tried to do a software upgrade and got the message that my ph

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1.3K

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Upgrading using Pay and Trade In Device on Next?

Hello, I purchased an iPhone 5s 32GB Gold about 4 months ago and want to upgrade to the iPhone 6...When I check my upgrade eligibility it tells me I have two options: 1) Pay off the phone entirely and keep it and then upgrade OR 2) pay off the remaining 12 month installment and trade in this iPhone

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407

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Note 4: Next or 2-year contract?

I'm seriously considering upgrading my Note 2 to the Note 4, but for the life of me I can't decide whether I want to go with AT&T Next or the 2-year contract option. If I go with AT&T Next, I'll do 18 months, the one with the lower payments. My ultimate goal is to lower the monthly bill. Right now i

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2.4K

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Traditonal Upgrades No Longer Available at 18 Months

I decided to look at my upgrade options today, as I wanted to double check that right about Christmas our accounts should be eligible for an upgrade.  It used to be that 18 months into a 24 month contract, we'd have upgrade options.  Now, all we are offered are these ridiculous NEXT upgrades, or to

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370

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Complaint

Does anyone here know how to file a formal complaint?  I have tried calling and they told me to login type in "complaint" in the search engine and there is form to fill out.  I have done this and only found an arbitration form?   Any ideas? Thank you, GL

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364

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Unable to unlock device under ATT Next Plan

Hi -    I'm trying to remain calm about my entire ordeal, but I'm to the point where I may end up having a stroke due to the frustation that I've encountered today.    I connected via your Live Support Chat in an effort to have my new phone (purchased via ATT Next Plan) unlocked. This process is not

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4.8K

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How do I check my installment balance?

I plan to pay off the installment balance on several of my phones, I don't see a link on AT&T for checking my installment balance and a  method of paying the balance. Is there a link available to do this? Thank you. Tom

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119.1K

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Switching from AT&T next to normal 2 year contract

Hi, I am learned that a att next plan does not have an ETF applied when the line is cancelled. I would like this to happen if I were to cancel but therefore I need the normal $40 monthly plan. I contacted att but they said it was not possible with no reasoning behind it. I am confused because this $

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550

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ATT Next Every Year return phone label never created

Hello,I preordered 5 iPhones from Best Buy this year. All 5 iPhones were available for pickup on release day.At the register for pickup, none of the return shipping labels printed due to an error. I did receive an email with a shipping label for 2 of the 5 iPhones, and I was able to login to MyBestB

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86

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Next Trade-in without upgrade

I'm currently on Next, and want to trade-in my phone with payment to finish my Installment. However, I don't want to upgrade to a new phone, as I have another phone to use. Is this a possibility, or does the trade-in with payment REQUIRE you to upgrade to a new device?

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337

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AT&Ts new scam

I have aways loved AT&T but I really feel like the new NEXT family plan is a scam. I used to be grandfathered in to unlimited data and was only using about 10 gb a month for 4 lines. The new plan sounded like a good idea since I never reached 15gbs - ever. Now that I have switched over to the NEXT f

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613

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Upgrading my phone

I have the at&t prepaid plan. I know you guys allow people to do upgrades. I was just wondering if I'm able to upgrade my iPhone 7 (which is completely paid off) ? And exactly how does it work?

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855

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Do I really have to pay more per month if I upgrade with a 2 year contract?

I've been with ATT for over 5 years. I've NEVER upgraded during that time and still have an old iphone 3GS. I've been waiting for the iphone 6 to come out so I can finally get a new phone, but a few months ago we switched from our old plan which was $125 a month to the mobile sharing for $97 a month

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18.7K

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When and where does new NEXT loan show up?

In early December I changed my Mobile Value Share 3-line dumbphone plan to 2 dumbphones and a smartphone and, at the same time, bought a smartphone from ATT using the NEXT method. When I (successfully) view my plan online, it appears to correctly show the costs associated with the plan - all lines s

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451

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Upgrade fee plus data plan charge

Not only do you have to pay a $40 upgrade fee, but they will charge you $40 for that line for your data plan even if you have a "shared" data plan and are eligible for an upgrade ( out of contract) A line is $15 on a shared plan. I wanted to uprgade my son's phone to an Iphone 5C and had two options

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BEWARE Next Online Upgrade

Beware:  When upgrading your phone through NEXT online, the amount "forgiven" on your payment plan shows up as a "past due" balance until they receive your phone, even though you have 14 days to return your phone to them.  And then, it may take 1-2 billing cycles to be removed from the account! What

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320

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A few unanswered AT&T Next questions

Hi all, I've searched high and low online and even contacted AT&T via chat and phone. Nobody can really seem to answer thees questions for me regarding AT&T Next. It could be somewhere in the FAQ's but perhaps I'm misunderstanding it.  As a preface to the questions...I am about halfway through my mo

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4.9K

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Getting new iphone 6's... looking at the NEXT plans. Are my calcs correct?

It's time for the wife and I to upgrade.I'm trying to figure out if the NEXT plan is worth it or not. Here is some background info... I'm getting a 6+ 128gb and she's getting a 6 64gb. I have unlimited data right now and my wife has 3gb data. We have an older 550 minute FamilyTalk where we lose roll

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