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Complaint

Does anyone here know how to file a formal complaint?  I have tried calling and they told me to login type in "complaint" in the search engine and there is form to fill out.  I have done this and only found an arbitration form?   Any ideas? Thank you, GL

Questions

 • Wireless Account

356

1

0

0

Next and military do not mix!!!

My wife and I decided to go to the AT&T store in Navarre, Fl to check on upgrades. We were eligible. I told the salesman that I was leaving for in a few days for Korea. He said I would be able to suspend my account since I was on orders. I called AT&T that following weekend to suspend my account and

Questions

 • Wireless Billing

348

2

0

0

AT&T Next question from a AT&T user who was last on a contract

Hi All,  First post, so I apologize if this has been asked...  I am currently on a iPhone 5S, that was purchased with a 2yr contract that ends in a week, and when I go to the 6s, it will be the first time I am dealing with AT&T Next, and so I am a bit confused as to how the whole thing works.. My un

Questions

 • Apple

320

5

0

0

Next Upgrade

Can i trade in my current phone to upgrade even if its not the phone i started with? currently it shows the iphone 5s im using when looking at eligability. however i no longer have the samsung galaxy i got using the NEXT upgrade.

Questions

 • Phone & Device Upgrades

294

2

0

0

Customer Complaint about Deceptive Practices at Best Buy Store #833 in St. Louis at 8350 Eager Rd

When I went to the Best Buy store #833 at 8350 Eager Rd Saint Louis, MO 63144 in late December of 2014 to look at possibly upgrading my AT&T phone, I was told by the mobile sales representative that the upgrade of my phone on the AT&T Next program would cost around $2 extra a month because I would g

Questions

 • Wireless Account

702

8

0

0

Can I return phones?

My service with ATT was canceled due to me being behind on my bill. I was stuck with having to come up with two months of payments and before I could get it paid I was stuck with a 1500.00 bill. I have two phones using the Next program. I was wanting to know if I return the two phones would I be abl

Questions

 • Wireless Account

279

1

0

0

AT&T Non-returned device charge

Phone in question is on an Unlimited plus post-paid plan with 5 lines.After an AT&T NEXT every year upgrade, I made a mistake shipping my old phone back to AT&T and the device ended up arriving two days past the "return by date"Prior to the "return by date" I called AT&T CS on the day I was re-shipp

Questions

 • Wireless Billing

639

2

0

0

Epson printer wireless print from apple iPhone or i Pad using Epson iPrint app.

Having trouble getting connection between iPhone or iPad and Epson Printer WF-3640 using the Epson iPrint app.  I have worked thru the ATT suggestions to no avail.  App connects to printer, says it's ready; go to email to print message, connect to printer, says no printer found.  What nest???

Questions

 • Apple

519

3

0

0

Return policy / number of days allowed for trade in on ATT Next program - I need help

I upgraded from a Samsung Galaxy S6 to a Samsung S7 edge through the Best Buy online store going with my second Next plan. My S6 had Android v7 and my S7 Edge had Android v 6.01 - that really surprised me since the S7 was a newer phone. I tried to do a software upgrade and got the message that my ph

Questions

 • Phone & Device Upgrades

1.2K

1

0

0

AT&T NEXT at Wal-Mart

Can Wal-Mart set up a phone on AT&T NEXT? Last year at this time they could not. Thanks!

Questions

 • Wireless Billing

743

1

0

0

How much will it cost to upgrade?

If I buy a certified like new Samsung Galaxy Note 5 White 32GB on AT&T Next 12 which would cost $31.45 per month and the device is $629 total to pay off, how much would it cost me to upgrade to a new phone in 12 months with a trade in of a perfect condition Note 5?

Questions

 • Phone & Device Upgrades

353

1

0

0

Ridiculous customer service

I traded in my phone in order to upgrade through the next program.  When I received my new phone there was no return in the box so I went to the local ATT store and they took the device from me.  I began getting notifications that the phone had not been received.  I called into ATT 6 times over 2 mo

Questions

 • Wireless Billing

65

1

0

0

Trade In Question

If I have a couple payments left on my OLD phone, can I pay it off after I trade it in and keep it and use the NEW phone on the Next plan? I have my new phone now, but I haven't mailed in my old one yet. After looking online, I only owe like $70 on it to pay it off. So, even though I have both phone

Questions

 • Phone & Device Upgrades

511

2

0

0

Do I really have to pay more per month if I upgrade with a 2 year contract?

I've been with ATT for over 5 years. I've NEVER upgraded during that time and still have an old iphone 3GS. I've been waiting for the iphone 6 to come out so I can finally get a new phone, but a few months ago we switched from our old plan which was $125 a month to the mobile sharing for $97 a month

Questions

 • Wireless Account

18.5K

40

0

0

AT&T Next Upgrade Question

So our account shows our current iPhone 5 contract end on August 31s, 2015 but we upgraded to Next in December 2013. Since we want the iPhone 6 Plus ASAP we checked eligibility and it says we qualify for the $0 down and pay monthly and taxes up front.  My question is since my iPhone 5 was purchased

Questions

 • Phone & Device Upgrades

491

1

0

0

Make additional payments on NEXT installment plan?

My question is simple, yet there seems to be many answers out there... Can I make additional payments specifically towards my phone's installment plan?  I have gotten a couple different answers:1. Flat out no and a couple hints saying it is coming soon2. Yes, but you have to do it with a representat

Questions

 • Wireless Billing

2.6K

3

0

0

Paying off installment balance/credits

I'm currently on Next with monthly installment payments. A credit is applied to my account each month because I traded in a phone.My question is: If I were to pay off the outstanding balance owed in one lump sum, will the remaining credits be deducted from that balance?Hope that made sense.

Questions

 • Wireless Billing

844

2

0

0

Accepted Solution

Official Solution

Removed: Mobile Share Value iPhone (??)

Hello all, I upgraded to the iPhone 6s earlier this year as a continued Next customer. This month I realized I should have chosen the 6s Plus and decided to bite the bullet and pay off the 6s to trade in for a 6s Plus, continuing under a new Next 24 plan. After selecting my Next 24 plan, paying the

Questions

 • Wireless Account

1.4K

2

0

0

Accepted Solution

Official Solution

Upgrading on Next program to Iphone 6

I just upgraded from my iPhone 5 on the next program to an iPhone 6. It asked a bunch of questions about the iPhone 5's condition, including activation lock. My phone still uses find my iPhone and I can't disable that and use my iPhone at the same time. The only way to get the new iPhone 6 was to se

Questions

 • Apple

1.7K

2

0

0

Accepted Solution

Official Solution

How do I pay off the amount owed on my device purchase

I still owe 400$ on my iPhone 6. How can I pay it off early?

Questions

 • Wireless Account

11.3K

1

0

0

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