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NEXT program available at Apple Stores

I understand that Apple stores will be able to offer the NEXT installment program for purchases.  I also heard this does NOT extend to current NEXT program participants (only new participants).  Can anyone confirm?

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iPhone 6 unlock question

I am planning to place an order for the iPhone 6 using AT&T next. Since I travel internationally, I would like to unlock it in time for a trip early next year. I have had 1 unlock on the account in the past 24 months, and wanted to confirm my understanding that the only condition I need to meet to h

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Complaint

Does anyone here know how to file a formal complaint?  I have tried calling and they told me to login type in "complaint" in the search engine and there is form to fill out.  I have done this and only found an arbitration form?   Any ideas? Thank you, GL

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364

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Traditonal Upgrades No Longer Available at 18 Months

I decided to look at my upgrade options today, as I wanted to double check that right about Christmas our accounts should be eligible for an upgrade.  It used to be that 18 months into a 24 month contract, we'd have upgrade options.  Now, all we are offered are these ridiculous NEXT upgrades, or to

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373

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Can I return phones?

My service with ATT was canceled due to me being behind on my bill. I was stuck with having to come up with two months of payments and before I could get it paid I was stuck with a 1500.00 bill. I have two phones using the Next program. I was wanting to know if I return the two phones would I be abl

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Unable to unlock device under ATT Next Plan

Hi -    I'm trying to remain calm about my entire ordeal, but I'm to the point where I may end up having a stroke due to the frustation that I've encountered today.    I connected via your Live Support Chat in an effort to have my new phone (purchased via ATT Next Plan) unlocked. This process is not

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Cannot view prices to upgrade

I currently have 4 lines, 3 with on an installment plan. I preordered the iPhone 6 Plus as an upgrade to a line where I had a tablet, but do the backorder I cancelled it and went to a store and got the regular iPhone 6 and upgraded another line and used the trade-in program to pay off the installmen

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335

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At&t bill

I just signed up for AT&T yesterday. When I spoke with the sales representative, he told me my bill would be $135.00 (Before taxes and fees). I'm just a little confused now because my bill says it will be $192.02 monthly. Here's my breakdown:  - $25 x2 for my discounted smartphone line access (Disco

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270

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How do I check my installment balance?

I plan to pay off the installment balance on several of my phones, I don't see a link on AT&T for checking my installment balance and a  method of paying the balance. Is there a link available to do this? Thank you. Tom

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Upgrading my phone

I have the at&t prepaid plan. I know you guys allow people to do upgrades. I was just wondering if I'm able to upgrade my iPhone 7 (which is completely paid off) ? And exactly how does it work?

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Upgrade fee plus data plan charge

Not only do you have to pay a $40 upgrade fee, but they will charge you $40 for that line for your data plan even if you have a "shared" data plan and are eligible for an upgrade ( out of contract) A line is $15 on a shared plan. I wanted to uprgade my son's phone to an Iphone 5C and had two options

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AT&Ts new scam

I have aways loved AT&T but I really feel like the new NEXT family plan is a scam. I used to be grandfathered in to unlimited data and was only using about 10 gb a month for 4 lines. The new plan sounded like a good idea since I never reached 15gbs - ever. Now that I have switched over to the NEXT f

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616

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Switching from AT&T next to normal 2 year contract

Hi, I am learned that a att next plan does not have an ETF applied when the line is cancelled. I would like this to happen if I were to cancel but therefore I need the normal $40 monthly plan. I contacted att but they said it was not possible with no reasoning behind it. I am confused because this $

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When and where does new NEXT loan show up?

In early December I changed my Mobile Value Share 3-line dumbphone plan to 2 dumbphones and a smartphone and, at the same time, bought a smartphone from ATT using the NEXT method. When I (successfully) view my plan online, it appears to correctly show the costs associated with the plan - all lines s

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454

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Next Trade-in without upgrade

I'm currently on Next, and want to trade-in my phone with payment to finish my Installment. However, I don't want to upgrade to a new phone, as I have another phone to use. Is this a possibility, or does the trade-in with payment REQUIRE you to upgrade to a new device?

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Do I really have to pay more per month if I upgrade with a 2 year contract?

I've been with ATT for over 5 years. I've NEVER upgraded during that time and still have an old iphone 3GS. I've been waiting for the iphone 6 to come out so I can finally get a new phone, but a few months ago we switched from our old plan which was $125 a month to the mobile sharing for $97 a month

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BEWARE Next Online Upgrade

Beware:  When upgrading your phone through NEXT online, the amount "forgiven" on your payment plan shows up as a "past due" balance until they receive your phone, even though you have 14 days to return your phone to them.  And then, it may take 1-2 billing cycles to be removed from the account! What

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ATT Next Every Year return phone label never created

Hello,I preordered 5 iPhones from Best Buy this year. All 5 iPhones were available for pickup on release day.At the register for pickup, none of the return shipping labels printed due to an error. I did receive an email with a shipping label for 2 of the 5 iPhones, and I was able to login to MyBestB

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Getting Billed $1,000 for 2 Phones That Were Returned!!

I upgraded two of my cellular lines to the iPhone 11 Pro Max 512GB and iPhone 11 Pro Max 256GB using the AT&T Next program when the iPhone 11 launched in September. Inside of my new phone boxes, a prepaid return label for each of my old phones was included, along with directions to take the old phon

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Help me decide: Next or 2 yr contract

I am long due for an upgrade, and finally want to get one now that the 6 is coming out. Currently, we have a family plan, 3 of us, 10 gigs of data, 2 5c's and my 4s. I'm currently getting a 25.00 discount on mobile value share PLUS a 25% corporate discount. So, all in all, my bill runs around 170 a

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