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AT&T Next pay to upgrade

I'm looking into the pay to upgrade with trade in on our Next plan and it says phone must be in good physical condition. The phone I want to trade in is in good conditon, but there is a very, very minor ding on the side of the phone. Will AT&T still accept it as the trade in?

Questions

 • Phone & Device Upgrades

374

1

0

0

Unlock ATT Next BOGO phone

I bought 2 XR on BOGO in Jan 2019 under ATT Next Every Year. I am in India and need to use my phone with other SIM. How do i get it  unlocked and still receive the Credits for BOGO?

Questions

 • Wireless Account

564

7

0

0

AT&T lied about the Next plan

Back in May my Motorola Atrix was pretty much unusable. It had a cracked screen and I was no longer able to use the touch screen. My upgrade wasn't until October but on several occasions a representative from AT&T has allowed me to upgrade a little early. I usually upgrade and get a $50-$100 device.

Questions

 • Account Features

2.5K

51

0

0

Unable to unlock device under ATT Next Plan

Hi -    I'm trying to remain calm about my entire ordeal, but I'm to the point where I may end up having a stroke due to the frustation that I've encountered today.    I connected via your Live Support Chat in an effort to have my new phone (purchased via ATT Next Plan) unlocked. This process is not

Questions

 • Samsung

4.7K

5

0

0

Next Upgrade

Can i trade in my current phone to upgrade even if its not the phone i started with? currently it shows the iphone 5s im using when looking at eligability. however i no longer have the samsung galaxy i got using the NEXT upgrade.

Questions

 • Phone & Device Upgrades

294

2

0

0

Next and military do not mix!!!

My wife and I decided to go to the AT&T store in Navarre, Fl to check on upgrades. We were eligible. I told the salesman that I was leaving for in a few days for Korea. He said I would be able to suspend my account since I was on orders. I called AT&T that following weekend to suspend my account and

Questions

 • Wireless Billing

348

2

0

0

Complaint

Does anyone here know how to file a formal complaint?  I have tried calling and they told me to login type in "complaint" in the search engine and there is form to fill out.  I have done this and only found an arbitration form?   Any ideas? Thank you, GL

Questions

 • Wireless Account

356

1

0

0

AT&T Next question from a AT&T user who was last on a contract

Hi All,  First post, so I apologize if this has been asked...  I am currently on a iPhone 5S, that was purchased with a 2yr contract that ends in a week, and when I go to the 6s, it will be the first time I am dealing with AT&T Next, and so I am a bit confused as to how the whole thing works.. My un

Questions

 • Apple

320

5

0

0

Next plan confusion

Ok, so with the Next plan, the 24 month plan calls for 30 installments, so when you upgrade in 24 months, what happens to those remaining installments? Do you pay them all at the time of upgrade? Do you make double payments for 6 months?  This has me very confused about the Next plan. I wish it was

Questions

 • Wireless Billing

316

1

0

0

AT&T Next Clarification

Im thinking about buying an iPhone 6+ with AT&T Next 12 (without down payment), lets say i buy it on June 5th, so for 20 months I have to pay for the phone's expenses using ATT Next, right? And so lets say that I then go and buy the next version of iPhone exactly a year later, on ATT Next using my u

Questions

 • Phone & Device Upgrades

344

2

0

0

Customer Complaint about Deceptive Practices at Best Buy Store #833 in St. Louis at 8350 Eager Rd

When I went to the Best Buy store #833 at 8350 Eager Rd Saint Louis, MO 63144 in late December of 2014 to look at possibly upgrading my AT&T phone, I was told by the mobile sales representative that the upgrade of my phone on the AT&T Next program would cost around $2 extra a month because I would g

Questions

 • Wireless Account

702

8

0

0

Can I return phones?

My service with ATT was canceled due to me being behind on my bill. I was stuck with having to come up with two months of payments and before I could get it paid I was stuck with a 1500.00 bill. I have two phones using the Next program. I was wanting to know if I return the two phones would I be abl

Questions

 • Wireless Account

279

1

0

0

AT&T Non-returned device charge

Phone in question is on an Unlimited plus post-paid plan with 5 lines.After an AT&T NEXT every year upgrade, I made a mistake shipping my old phone back to AT&T and the device ended up arriving two days past the "return by date"Prior to the "return by date" I called AT&T CS on the day I was re-shipp

Questions

 • Wireless Billing

639

2

0

0

Paying off installment balance/credits

I'm currently on Next with monthly installment payments. A credit is applied to my account each month because I traded in a phone.My question is: If I were to pay off the outstanding balance owed in one lump sum, will the remaining credits be deducted from that balance?Hope that made sense.

Questions

 • Wireless Billing

842

2

0

0

AT&T Next Upgrade Question

So our account shows our current iPhone 5 contract end on August 31s, 2015 but we upgraded to Next in December 2013. Since we want the iPhone 6 Plus ASAP we checked eligibility and it says we qualify for the $0 down and pay monthly and taxes up front.  My question is since my iPhone 5 was purchased

Questions

 • Phone & Device Upgrades

490

1

0

0

AT&T NEXT at Wal-Mart

Can Wal-Mart set up a phone on AT&T NEXT? Last year at this time they could not. Thanks!

Questions

 • Wireless Billing

743

1

0

0

How much will it cost to upgrade?

If I buy a certified like new Samsung Galaxy Note 5 White 32GB on AT&T Next 12 which would cost $31.45 per month and the device is $629 total to pay off, how much would it cost me to upgrade to a new phone in 12 months with a trade in of a perfect condition Note 5?

Questions

 • Phone & Device Upgrades

353

1

0

0

Epson printer wireless print from apple iPhone or i Pad using Epson iPrint app.

Having trouble getting connection between iPhone or iPad and Epson Printer WF-3640 using the Epson iPrint app.  I have worked thru the ATT suggestions to no avail.  App connects to printer, says it's ready; go to email to print message, connect to printer, says no printer found.  What nest???

Questions

 • Apple

519

3

0

0

Return policy / number of days allowed for trade in on ATT Next program - I need help

I upgraded from a Samsung Galaxy S6 to a Samsung S7 edge through the Best Buy online store going with my second Next plan. My S6 had Android v7 and my S7 Edge had Android v 6.01 - that really surprised me since the S7 was a newer phone. I tried to do a software upgrade and got the message that my ph

Questions

 • Phone & Device Upgrades

1.2K

1

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Trade In Question

If I have a couple payments left on my OLD phone, can I pay it off after I trade it in and keep it and use the NEW phone on the Next plan? I have my new phone now, but I haven't mailed in my old one yet. After looking online, I only owe like $70 on it to pay it off. So, even though I have both phone

Questions

 • Phone & Device Upgrades

511

2

0

0

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