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The Samsung Galaxy Fold – Preorder Now!

Be Bold with The Samsung Galaxy Fold! The Samsung Galaxy Fold is on the way which means not having enough screen is a thing of the past! Below are some cool highlights about the Galaxy Fold so take a look, and if you’re interested… Preorder yours today!    When it’s open, it’s a 7.3

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How do I pay off the amount owed on my device purchase

I still owe 400$ on my iPhone 6. How can I pay it off early?

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Canceling next plans

If you cancel your next plan do you have to pay the remaining balance of the devices or can you just give them back?

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184

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Returned Phone Lost?

Good morning,  I purchased a phone on the 23 of January via online as a gift. Within 2 weeks the device was returned using the return label given to me. i called in to verify last week and just now and the phone has been shipped according to USPS but not with AT&T according to AT&T. 9202390100721412

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AT&T steal my money!!!! AT&T next return

please help, i returned my Iphonex as part of the At&T next upgrade, and it showed on the website that the phone was returned to At&T return center on October the 9th. however, the charge of $575.00 appeared on my bill anyways in November, so i opened a case back then, and got a text saying the case

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229

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The Next program is a scourage!

I understand the world is full of techies that love the lastest and greatest toys but wake up to this rip off!

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368

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Next Plan Return Chronic Problem

Hi there,  I really hope someone out there can help me out with this issue, as I've tried every single thing I can think of and this is my last hope.    I am on the yearly NEXT plan.   My upgrade was scheduled for a few months back.  I ordered my updated phone (iPhone XS Max) in December 2018 and el

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345

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Next and military do not mix!!!

My wife and I decided to go to the AT&T store in Navarre, Fl to check on upgrades. We were eligible. I told the salesman that I was leaving for in a few days for Korea. He said I would be able to suspend my account since I was on orders. I called AT&T that following weekend to suspend my account and

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388

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How much will it cost to upgrade?

If I buy a certified like new Samsung Galaxy Note 5 White 32GB on AT&T Next 12 which would cost $31.45 per month and the device is $629 total to pay off, how much would it cost me to upgrade to a new phone in 12 months with a trade in of a perfect condition Note 5?

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386

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My experience with returning a phone, fees that weren't mine, SmartLabel returns & customer service

My experience reading the forum beforehand helped a bit.  I find it's always more helpful to check out what people are saying before instead of coming after you did it "wrong" and have everyone tell you why.   My issue: I had three new phones shipped out to me, one of them had a bad m

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NEXT should allow upgrades after 6 months!!!!

AT&T should allow customers on NEXT to upgrade 6 months into their plans. Why? Because TMobile and Verizon customers who have the equivalent of NEXT can upgrade 6 months into their installment plans. AT&T: don't fall behind. The pace of technology is faster than ever and TMobile and Verizon are bett

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562

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Existing customers beware of switching to Next

I have three phones on my account, 2 being iPhones, on a 2 GB shared plan. When the iPhone 6 came out, I looked at NEXT to upgrade, even though I had a year to go on my contract. I relied on this statement from the Nov. 11, 2014 ATT NEXT promo: "Upgrade: If upgrading to a new phone the discount is o

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Make additional payments on NEXT installment plan?

My question is simple, yet there seems to be many answers out there... Can I make additional payments specifically towards my phone's installment plan?  I have gotten a couple different answers:1. Flat out no and a couple hints saying it is coming soon2. Yes, but you have to do it with a representat

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NEXT Scam

Why cant you train you sale people to be able to explain this to us, and if our bill is going to go up, not lie to us,  My wife went in to get new phones for her and our daughters, and was told the same thing, you would pay the $25 dollars for the NEXT upgrade, but get a $25 credit on your bill. Hey

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$200 in bill credits promo - buy a new smartphone with AT&T Next

I am an existing ATT customer. I have seen this promo and purchased iPhone 6 with ATT Next (added a new line) on 10/22/2014. After placing the order, I contacted ATT representative over chat and the representative confirmed that I would be getting $200 billing after 3 billing cycles. But A

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Complaint

Does anyone here know how to file a formal complaint?  I have tried calling and they told me to login type in "complaint" in the search engine and there is form to fill out.  I have done this and only found an arbitration form?   Any ideas? Thank you, GL

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365

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Can I return phones?

My service with ATT was canceled due to me being behind on my bill. I was stuck with having to come up with two months of payments and before I could get it paid I was stuck with a 1500.00 bill. I have two phones using the Next program. I was wanting to know if I return the two phones would I be abl

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308

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NEXT program available at Apple Stores

I understand that Apple stores will be able to offer the NEXT installment program for purchases.  I also heard this does NOT extend to current NEXT program participants (only new participants).  Can anyone confirm?

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459

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iPhone 6 unlock question

I am planning to place an order for the iPhone 6 using AT&T next. Since I travel internationally, I would like to unlock it in time for a trip early next year. I have had 1 unlock on the account in the past 24 months, and wanted to confirm my understanding that the only condition I need to meet to h

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Cannot view prices to upgrade

I currently have 4 lines, 3 with on an installment plan. I preordered the iPhone 6 Plus as an upgrade to a line where I had a tablet, but do the backorder I cancelled it and went to a store and got the regular iPhone 6 and upgraded another line and used the trade-in program to pay off the installmen

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342

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