
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I still owe 400$ on my iPhone 6. How can I pay it off early?
Questions
•
Wireless Account
Accepted Solution
Official Solution
Be Bold with The Samsung Galaxy Fold! The Samsung Galaxy Fold is on the way which means not having enough screen is a thing of the past! Below are some cool highlights about the Galaxy Fold so take a look, and if you’re interested… Preorder yours today! When it’s open, it’s a 7.3
Questions
•
Android
If I buy a certified like new Samsung Galaxy Note 5 White 32GB on AT&T Next 12 which would cost $31.45 per month and the device is $629 total to pay off, how much would it cost me to upgrade to a new phone in 12 months with a trade in of a perfect condition Note 5?
Questions
•
Phone & Device Upgrades
I understand the world is full of techies that love the lastest and greatest toys but wake up to this rip off!
Questions
•
Phone & Device Upgrades
please help, i returned my Iphonex as part of the At&T next upgrade, and it showed on the website that the phone was returned to At&T return center on October the 9th. however, the charge of $575.00 appeared on my bill anyways in November, so i opened a case back then, and got a text saying the case
Questions
•
Wireless Billing
My experience reading the forum beforehand helped a bit. I find it's always more helpful to check out what people are saying before instead of coming after you did it "wrong" and have everyone tell you why. My issue: I had three new phones shipped out to me, one of them had a bad m
Questions
•
Wireless Account
If you cancel your next plan do you have to pay the remaining balance of the devices or can you just give them back?
Questions
•
Wireless Account
Good morning, I purchased a phone on the 23 of January via online as a gift. Within 2 weeks the device was returned using the return label given to me. i called in to verify last week and just now and the phone has been shipped according to USPS but not with AT&T according to AT&T. 9202390100721412
Questions
•
Wireless Account
Hi there, I really hope someone out there can help me out with this issue, as I've tried every single thing I can think of and this is my last hope. I am on the yearly NEXT plan. My upgrade was scheduled for a few months back. I ordered my updated phone (iPhone XS Max) in December 2018 and el
Questions
•
Wireless Account
My wife and I decided to go to the AT&T store in Navarre, Fl to check on upgrades. We were eligible. I told the salesman that I was leaving for in a few days for Korea. He said I would be able to suspend my account since I was on orders. I called AT&T that following weekend to suspend my account and
Questions
•
Wireless Billing
AT&T should allow customers on NEXT to upgrade 6 months into their plans. Why? Because TMobile and Verizon customers who have the equivalent of NEXT can upgrade 6 months into their installment plans. AT&T: don't fall behind. The pace of technology is faster than ever and TMobile and Verizon are bett
Questions
•
Account Features
I have three phones on my account, 2 being iPhones, on a 2 GB shared plan. When the iPhone 6 came out, I looked at NEXT to upgrade, even though I had a year to go on my contract. I relied on this statement from the Nov. 11, 2014 ATT NEXT promo: "Upgrade: If upgrading to a new phone the discount is o
Questions
•
Wireless Billing
Closed
I am an existing ATT customer. I have seen this promo and purchased iPhone 6 with ATT Next (added a new line) on 10/22/2014. After placing the order, I contacted ATT representative over chat and the representative confirmed that I would be getting $200 billing after 3 billing cycles. But A
Questions
•
Wireless Billing
My question is simple, yet there seems to be many answers out there... Can I make additional payments specifically towards my phone's installment plan? I have gotten a couple different answers:1. Flat out no and a couple hints saying it is coming soon2. Yes, but you have to do it with a representat
Questions
•
Wireless Billing
Why cant you train you sale people to be able to explain this to us, and if our bill is going to go up, not lie to us, My wife went in to get new phones for her and our daughters, and was told the same thing, you would pay the $25 dollars for the NEXT upgrade, but get a $25 credit on your bill. Hey
Questions
•
Wireless Billing
I have an iPhone X on the AT&T Next 24 plan. I started it on Jan 2nd 2018 so I was eligible to upgrade as of 3 1/2 months ago (as I type this, April 20th). I'm paying $41.67/month for the phone. I didn't turn it in on Jan. 2nd 2019 for several reasons. But now my battery case is broken and not ch
Questions
•
Phone & Device Upgrades
I upgraded from a Samsung Galaxy S6 to a Samsung S7 edge through the Best Buy online store going with my second Next plan. My S6 had Android v7 and my S7 Edge had Android v 6.01 - that really surprised me since the S7 was a newer phone. I tried to do a software upgrade and got the message that my ph
Questions
•
Phone & Device Upgrades
Hello, I purchased an iPhone 5s 32GB Gold about 4 months ago and want to upgrade to the iPhone 6...When I check my upgrade eligibility it tells me I have two options: 1) Pay off the phone entirely and keep it and then upgrade OR 2) pay off the remaining 12 month installment and trade in this iPhone
Questions
•
Phone & Device Upgrades
I'm seriously considering upgrading my Note 2 to the Note 4, but for the life of me I can't decide whether I want to go with AT&T Next or the 2-year contract option. If I go with AT&T Next, I'll do 18 months, the one with the lower payments. My ultimate goal is to lower the monthly bill. Right now i
Questions
•
Phone & Device Upgrades
I have 4 wireless cameras and a desktop connected to the mobile hotspot wifi for security purposes. The cameras keep going off-line, one-by-one, then back on. Is there a solution to keeping each camera on-line simultaneously?
Questions
•
Other Phones & Devices