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iPhone 6 unlock question

I am planning to place an order for the iPhone 6 using AT&T next. Since I travel internationally, I would like to unlock it in time for a trip early next year. I have had 1 unlock on the account in the past 24 months, and wanted to confirm my understanding that the only condition I need to meet to h

Questions

 • Apple

1.5K

4

0

0

Transfer Upgrade Eligibility

I am looking to do a Tranfer Upgrade Eligibilty (https://www.att.com/esupport/article.html#!/wireless/KM1129119) to move my upgrade from my main line to an alternate line and then my main line would assume the installment plan from the alternate line.  I am being told this cant be dont unless the up

Questions

 • Wireless Account

378

1

0

0

Phones lost in the mail during ATT Next upgrade process

I've spent so much time (5 months) trying to resolve an issue with a lost phone as part of an ATT Next upgrade.  I followed all of ATTs directions in getting the old phone to them in November of 2017 only to have it disappear in the hands of the USPS.  We are now in April and in all that time I have

Questions

 • Phone & Device Upgrades

156

1

0

0

Att next plan 24 (30) month plan

Hello on my father account took out phone and had it for about 3-4 month which was Samsung s5 but s6 came out and thought I could return phone and get s6 but representive said I had to pay off entire balance of phone which was like 700-800 then I could could. Could someone please help. IF POSSIBLE M

Questions

 • Wireless Account

1.6K

5

0

0

Upgrade fee plus data plan charge

Not only do you have to pay a $40 upgrade fee, but they will charge you $40 for that line for your data plan even if you have a "shared" data plan and are eligible for an upgrade ( out of contract) A line is $15 on a shared plan. I wanted to uprgade my son's phone to an Iphone 5C and had two options

Questions

 • Data & Messaging Features, Internet Tethering

1K

5

0

0

No shipping label was included in box to return my old phone.

Hello, So I was on the AT&T Next program and upgraded to get the new iPhone 6 Plus.  My old phone was not completely paid off yet, so upon ordering it was understood that I would need to send back my old phone once I recieved the new one. The instructions make it sound like I should use the same box

Questions

 • Wireless Account

2.3K

3

0

0

Device limits on the Next program

Let me just state how incredibly frustrated I am that consumer accounts are limited to only four lines on the next program. Because at&t chooses to enforce a device limit as opposed to a credit limit (which is what ALL the other wireless providers offer with their installment programs) it

Questions

 • Wireless Billing

2.3K

9

0

Can I sell a new iphone 6 I am currently paying payements on throught Next?

Hello,I kind of have a dilemma.  I added a line for someone who was going to be on my contract, and I ordered an iphone 6 for them.  I have the phone, still in the box.  It's never been activated.  This person is no longer going to be on my account.  Now, I'm stuck with this phone.  I should have do

Questions

 • Apple

9.5K

6

0

0

Closed

Mobile Share Value Plans W/Rollover Data - Information and FAQ

AT&T Mobile Share Value Plans offer a new way to share data on up to 10 devices with no annual service contract while enjoying the nation's most reliable 4G LTE network.   No annual service contract option Unlimited Talk & Text for phones Shared data on up to 10 devices Data options are: 300MB, 2

Questions

 • Wireless Billing

81.5K

1

0

Porting number, keeping account, get new number?

Back in 2012, this wasn't possible -- if you ported a number, AT&T's systems automatically cancelled the entire account without any recourse.  I was told back then that "upgrades coming soon" would change how it works.I'm hoping these upgrades have been made and this is now possible: I'd like to por

Questions

 • Wireless Account

716

2

0

0

How do I check my installment balance?

I plan to pay off the installment balance on several of my phones, I don't see a link on AT&T for checking my installment balance and a  method of paying the balance. Is there a link available to do this? Thank you. Tom

Questions

 • Wireless Account

117.4K

6

0

0

Keeping grandfathered unlimited when upgrading with NeXT?

I want to pick up a new iPhone 6s (or whatever it will be called) when it's released in a few weeks.  I currently have a grandfathered unlimited data plan.  In the past I could keep that plan when upgrading, but recently AT&T changed it so that when buying a new phone, the only option is to pay for

Questions

 • Phone & Device Upgrades

1.7K

4

0

0

BEWARE Next Online Upgrade

Beware:  When upgrading your phone through NEXT online, the amount "forgiven" on your payment plan shows up as a "past due" balance until they receive your phone, even though you have 14 days to return your phone to them.  And then, it may take 1-2 billing cycles to be removed from the account! What

Questions

 • Wireless Billing

303

1

0

0

When and where does new NEXT loan show up?

In early December I changed my Mobile Value Share 3-line dumbphone plan to 2 dumbphones and a smartphone and, at the same time, bought a smartphone from ATT using the NEXT method. When I (successfully) view my plan online, it appears to correctly show the costs associated with the plan - all lines s

Questions

 • Wireless Account

433

2

0

0

Using the Mobile hotspot Unite Explore device connecting multiple wireless cameras.

I have 4 wireless cameras and a desktop connected to the mobile hotspot wifi for security purposes. The cameras keep going off-line, one-by-one, then back on. Is there a solution to keeping each camera on-line simultaneously?

Questions

 • Other Phones & Devices

231

0

0

0

AT&T Next 24 trade-in ... *after* one year?

I have an iPhone X on the AT&T Next 24 plan.  I started it on Jan 2nd 2018 so I was eligible to upgrade as of 3 1/2 months ago (as I type this, April 20th). I'm paying $41.67/month for the phone.  I didn't turn it in on Jan. 2nd 2019 for several reasons.  But now my battery case is broken and not ch

Questions

 • Phone & Device Upgrades

311

1

0

0

Next Plan Return Chronic Problem

Hi there,  I really hope someone out there can help me out with this issue, as I've tried every single thing I can think of and this is my last hope.    I am on the yearly NEXT plan.   My upgrade was scheduled for a few months back.  I ordered my updated phone (iPhone XS Max) in December 2018 and el

Questions

 • Wireless Account

318

3

0

0

Switching from AT&T next to normal 2 year contract

Hi, I am learned that a att next plan does not have an ETF applied when the line is cancelled. I would like this to happen if I were to cancel but therefore I need the normal $40 monthly plan. I contacted att but they said it was not possible with no reasoning behind it. I am confused because this $

Questions

 • Wireless Billing

527

1

0

0

NEXT Scam

Why cant you train you sale people to be able to explain this to us, and if our bill is going to go up, not lie to us,  My wife went in to get new phones for her and our daughters, and was told the same thing, you would pay the $25 dollars for the NEXT upgrade, but get a $25 credit on your bill. Hey

Questions

 • Wireless Billing

376

1

0

0

My experience with returning a phone, fees that weren't mine, SmartLabel returns & customer service

My experience reading the forum beforehand helped a bit.  I find it's always more helpful to check out what people are saying before instead of coming after you did it "wrong" and have everyone tell you why.   My issue: I had three new phones shipped out to me, one of them had a bad m

Questions

 • Wireless Account

1K

2

0

0

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