I returned the two cell phones on my account back in October as part of my AT&T Next Upgrade Program.  My iPhone 6S Plus was processed, while my wife's phone that was remotely wiped, was returned to me at the beginning of November to have me wipe it again with her username and password. I did so and

I called AT&T on January 21st, 2019 to take my husband and my phone line out a family plan and get our own AT&T account for them, the AT&T representative lied to me by assuring me that I can buy two new lines and devices, then replace the new phone numbers with the original numbers we want to keep o

Hello, We returned two phones on 10/10/18 but we haven't received any updates. We contacted USPS who confirmed Newgistics picked up the phones on 10/16/18. Since then, there has been no updates to the Newgistics tracking system (ship date, destination & reference number are all listed as "N/A" or "u

I traded in my phone and mailed back the old phone over a week ago and tracked it through USPS and Newgistics and have the confirmations that it was delivered back to AT&T several days ago however I continue to receive text message and email from AT&T stating my phone has not been received and I wil

I need some assistance. I dropped off two phones to return. One arrived and I received a refund. The other has been “In Transit” for a while with no status updates, no destination, no reference number. I have the receipt of drop off with USPS and have been checking Newgistic’s website but nothing ha

Post paid, USA. I received a voicemail reminder today from Adam at (866) 402-4525. I called back but there is no option to talk to a person. I returned my phone to the Post Office 06/26/2019. There is no record of it on tracking.smartlabel.com. How can the phone I returned be found? I see other cust

Hi, I upgraded a line on my account with a trade-in option.  I received the phone on Dec. 8, 2017.  I waited a few days to give it to my daughter because it was going to be a Christmas present.  I then realized I should go ahead and give it to her so that I could get the phone back to ATT within the

I am being billed $706 for failing to return a defective device. This happened months ago. I replaced my defective Samsung Galaxy S6 Edge and had sent it in the mail and followed the instructions to the letter to return the device back to AT&T. I could not get a receipt for dropping it off because t

My husband and I upgraded our phones 2 weeks ago yesterday online. We both opted for iPhone 7's. When he opened his, I decided that I would like a bigger phone, like the Android I am used to using. I called AT&T and they suggested I take the phone to the nearest AT&T Corporate store (1.5 hours away)

I recently had to return my Note 4 because of a dead spot on the touch screen. I got the new device and the shipping label with which to return my defective device. The Newgistics tracking number is: 610823332390050110987201. This was back in February. I personally handed my re-packaged old device t

I upgraded 3 lines on my wireless account in November 2018 on the AT&T Next plan. I was given 3 pre-paid shipping labels and instructions to return my old devices to AT&T. I shipped all 3 devices via USPS and kept a copy of the tracking numbers and the shipping labels. I tracked the packages

I sent unused iPhone back with a return USPS label AT&T provided. The tracking number tells it was picked by the third party carrier: Newgistics and after that there was no status updated. It is lost.  AT&T told I had to pay until they got the phone returned and I see a charge of $650 on my bill.  T

I pre-ordered the iPhone 6 Plus in September on the first day possible. Even stayed up until 2:00AM to order it. The phone finally arrived on 10/10. I attempted to return the phone in store to get a larger capacity. I was told I had to mail the phone back due to it being a pre-order. The phone was n

I've been dealing with this issue for a month now and I dont know what else to do.  I've been fighting to exchange a phone I didnt like.  Was told conflicting info over and over and FINALLY got someone to let me exchange it even though it had been past the 14 days period due to all the wrong info I

I order a 11 pro max via the att website and was supposed to ship back the iphone 8. Once I got it, I realized it was not for me and I returned the 11 pro max using the "smart" return label sent for the iphone 8.  SHipped on 10/31Delivered to shipping agent on 10/31Many days of in transit on the new

AT&T Premier Customer / RMA # ************   I dropped the phone off at my local USPS Post Office with the Parcel Select Return Service label provided to me by AT&T on 9/25.  Today is 10/1 and Newgistics has no additional tracking information regarding this return.   I live in Austin and the phone t