Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (16)

Relevance

Accepted Solution

Official Solution

Activating a new phone...

I have an at&t Samsung Galaxy Note 5 and pretty soon i'll be getting an at&t iPhone 6s plus. My question is, do I have to go to an at&t store to get everything switched? Or do I just take the SIM card out of my note 5 and put it in my IPhone?

Questions

 • Phone & Device Upgrades

1K

3

0

0

Accepted Solution

Official Solution

About monthly payment

I just wanna ask the total amount I am going to pay monthly if i trade my samsung galaxy s4 to samsung galaxy s7 plus a line with 4GB of data

Questions

 • Phone & Device Upgrades

1.5K

6

0

0

Accepted Solution

Official Solution

Can I transfer an existing AT&T number on an AT&T iPhone 6 to an unlocked Google Pixel 2?

I bought a Google Pixel 2 from the Google store for my wife and want to transfer her existing number to this phone and retire her old iPhone 6.  It seems I need to order a sim card kit online, but the AT&T website keeps asking me to create a new plan rather than simply upgrade her current phone and

Questions

 • Phone & Device Upgrades

2.3K

6

0

0

Accepted Solution

Official Solution

Closed

Check Upgrade Options

Hey everyone,    Here are some great links to guide you in possibling upgrading your device. Check them out here   Did you know you can use another line on your account to upgrade yours when it's not yet eligible? Check it out here as well!   What are my upgrade option

Questions

 • Phone & Device Upgrades

5.2K

1

0

0

Accepted Solution

Official Solution

On ATT&T Next Plan and iPhone broke...

I have the Iphone 6s and i have made 12 installments of 24 and i know that I am eligible for an upgrade but my phone broke so i was wondering 2 things: 1.  Can i just get a phone and put my sim card in and still make my payments? AND  2. Can I trade in a different phone to upgrade?

Questions

 • Wireless Account

704

1

0

0

Beware of new phone / upgrade and software updates.

Just upgraded two lines with samsung sgh-i337. One phone had version 4.3 android, the other 4.2.2We left the ATT store and by the time we got home we had exceeded our data plan with the phones updating the software via mobile network. Our original data plan was 300mb having used only 60mb a month in

Questions

 • Android

5.4K

3

0

0

Are new batteries placed in the new iPhone 6s

Paid and had my iPhone 6s battery replaced and it worked great. Three weeks later I had water damage. So I used my insurance and got a new iPhone 6s. This thing runs out of battery in a few hours with minimal use. Are the new phones sold with the newer batteries or the older scamming batteries?

Questions

 • Apple

123

2

0

0

Can I transfer my old phone number and data plan to new IPhone online?

Merry Christmas!As many did I'm sure, I got a new IPhone this morning. It was purchased at AT&T. However, my old phone has still my phone number and cell plan on it. I tried scanning the QR code from data transfer app in the "add cellular plan" settings option and when I try to enter manually it ask

Questions

 • Wireless Account

1.7K

1

0

0

New Android Phone

Recently my brother bought anote 5 and it looks great but I saw the gs7 and I must say it looks and feels awesome. Im worries that another note might be on the way or a new flex from Samsung and LG respectfully. Do I wait or would any of those phones do what I need?

Questions

 • Android

274

2

0

0

Order Help! Need a contact email address for order support!

I am so disappointed in your customer service, and here is why:5/27 I started a chat to find a new phone for my husband. I wanted to compare the new iPhones. We didn't plan to buy but decided to. In the chat we picked the device and thought we had everything set. We also changed plans at the advice

Questions

 • Phone & Device Upgrades

150

1

0

0

Order “in progress” STILL! New Customer Order

I’m a new customer (potientially) I placed an order before the store opened so I can pick it up same day. Stated it was “in progress” past the time the store closed. I called and was told it takes up to 48 hours to process an order. They “promised” me that my phone would be ready to pick by the 48 h

Questions

 • Wireless Account

766

3

0

0

Using a phone that hasn't been paid off

My mother recently switched phone companies and got a new phone.  As a result her note 8 isn't being used and is just sitting collecting dust.  The problem of course is that the phone isn't fully paid off and it could be awhile before it ever is.  I know as a result the phone is locked to at&t and w

Questions

 • Wireless Account

4.9K

1

0

0

How do I reactivate my phone?

I went to the ATT store in the Victoria Texas mall and they tried the old bait and switch maneuver kinda on me. I told them that I wanted to trade in my iPhone 6 for a new IPhone 7 and they were really nice and said "sure we can help you". So they take my information have me sign 2 digital signature

Questions

 • Apple

607

3

0

How do I transfer my contacts without the Mobile Transfer app?

Apparently the Mobile Transfer app is not available right now, which means that I cannot use it to transfer my contacts/pictures/etc from my old iphone to my new. Suggestions?

Questions

 • Other Phones & Devices

545

1

0

0

Got a new line for BOGO offer, but the line gets many spam calls!

Hello,I purchased 2 iPhones with BOGO offer on June 5, 2019. 1 upgrade and 1 new line. The phone for the new line delivered and activated on June 9, 2019. The problem is the new number I got previously used for some kind sports agency so I get lots of spam calls/texts. I talked to AT&T chat agent an

Questions

 • Wireless Billing

137

3

0

0

trade in

i have a iphone se  and i am hopeing  can i trade in for a iphone 7 i am not sure because i have a 2 year contract i just want to trade in the phone is in good! shape it work notting wrong with it.

Questions

 • Apple

328

11

0

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.