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Shady Lane has service - I live next door at Shady Lane

Can you add me to the billing data by filling out a Uverse Availability Inquiry Form.   My name is Alisha C New address of new construction is  Shady lane Troutman, NC 28166   Neighbors address all surrounding me. [edited for privacy-please do not post personal or unique information such as but not

Questions

 • AT&T Internet Installation

178

1

0

0

New Installation Cancelled

I recently signed up for cable/internet to be installed at my house that I've owned now for over 2 yrs.  I have never had AT&T service before.  After my first order being cancelled, I signed up again online and went all the way through the process.  My scheduled installation date was tomorrow aftern

Questions

 • AT&T Internet Plans

113

1

0

0

New customer requirements

If I was an ATT customer in the past but canceled my service, how long before I can qualify as a new customer?  My monthly charge for Uverse and Internet are up to $160 and as a senior living on social security this is way beyond my budget. I've had numerous "chats" and have had no success. Other th

Questions

 • U-verse TV Account

973

1

0

0

Closed

AT&T screwed us over....

Ok. So this is kinda a long story, but this is the short version: my husband and I signed up for service April 9, 2014. We were offered the next plan and the customer service lady helped us figure out that (according to what she told us) it would be cheaper for us to buy our phones outright instead

Questions

 • Wireless Billing

679

9

Install and Equipment questions

First time AT&T customer here. This Saturday, Sep 21 I had ATT fiber Internet (300) and TV (U300) installed. I have some questions about the installation, and also the DVR equipment I was given. First, for the installation. The technician just drilled a hole through the side of my house and sh

Questions

 • AT&T Fiber Installation

168

1

0

0

New Community near The Woodlands, TX, would like to know how to get UVerse service to the area.

Hello, I've been in this new neighborhood for almost a year now and it has grown rapidly and is still growing just as fast with new homes going up daily. Currently there is only one choice for an ISP & TV provider, but we are hoping that changes soon.  Consolidated Comm. is the only provider in this

Questions

 • U-verse TV Account

324

2

0

0

Facilities issue for awhile

I am very displeased with ATT, I ordered ATT Uverse on June 15th, ha...d a install date of June 27th. Received a call on the 26th saying they could not install our Uverse because of facility issues. Asked when the ETA on the install would be, they cannot provide me an install date or correction of t

Questions

 • U-verse TV Account

3.3K

18

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0

Like to file a complaint on my first day of being a NEW Wireless Customer not even 6 hours has pass

The Corporate Att store in Spring Hill, FL has been nothing but a problem from the start! I still don't have my phone yet I ordered through Att.com and switched from being a LOYAL Sprint User Since 2003 ordering was fine sales chat support was great processed order within 2 hours I got the pick up e

Questions

 • Wireless Account

540

14

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0

z wave equipment

has anyone installed light switches not provided/bought through att?  z wave technology is not uncommon. I would just need my stystem in discovery mode to attach it to my  cisco router.  I was told I can not buy z wave from 3rd party. If i wanted lighting control for 1 room it is 159 self install an

Questions

 • Other

1.8K

5

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0

Cant find my account #

This is my first month with at@t and im trying to make an account so i can use myAt&T app to pay my bill, my number is [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, et

Questions

 • Online Account Access

174

1

0

0

Order “in progress” STILL! New Customer Order

I’m a new customer (potientially) I placed an order before the store opened so I can pick it up same day. Stated it was “in progress” past the time the store closed. I called and was told it takes up to 48 hours to process an order. They “promised” me that my phone would be ready to pick by the 48 h

Questions

 • Wireless Account

733

3

0

0

Phone number

If I’m bringing my phone I purchased that  has no number to port is it possible to get new AT &T phone number?

Questions

 • Plans & Features

201

2

0

0

Watch TV down? outage? I had to cancel new subscription and get refund :(

I was a brand new customer and signed up last night.  I paid the $15.00 in full and then was able to log in.Everything in my free trial in September worked great!  However, Last night I was unable to stream and watch TV, I was even unable to even view the guide. I got error message with both actions

Questions

 • Streaming WatchTV

817

1

0

0

NEW CUSTOMER

Good afternoon, I am a new customer to AT&T and Direct TV. I switched from Comcast trying to save some money and it has been a nightmare ever since considering that I have only had service since Friday 13th and today is Tuesday the 17th. I had both services installed same day. My AT&T wifi and home

Questions

 • AT&T Internet Equipment

46

0

0

0

Why is my order still processing?

I ordered a galaxy note 8 last Thursday morning with priority shipping and now it is Monday and it still says my order is processing. Why is it taking so long to ship? I ordered new service with AT&T and thought they would be a little faster getting the phone to it's new customers.

Questions

 • Wireless Account

632

1

0

0

Address Verification Issue / Verified by AT&T Tech Representative

We are in a new home and the address isn't showing up as serviceable by AT&T although the two homes directly across from us are available for the full suite of AT&T products. This morning, an AT&T technician came by and verified that indeed our home is available for UVerse/Fiber Internet. Since we d

Questions

 • AT&T Fiber Account

1K

5

0

0

New customer trying to get AT&T Fiber on a fiber enabled street for the past 6 months

I'm a little beyond frustrated as I have been trying to order AT&T Fiber for the past 6 months, and it seems like nobody at AT&T sales or "u-verse" can seem to help.Multiple "network tickets" to the "engineering" team have been raised and sometimes I don't get a straight answer, a call back or simpl

Questions

 • AT&T Fiber Ordering

211

0

0

0

Where's the fiber map? (i.e. Take my money!)

I'm planning to move to a city in Florida where there are 3 options for high speed internet.  One of them has wide availability but is slower and more expensive than AT&T fiber, another has very limited availability, and then there's AT&T fiber...  The only reason I even know it's available is becau

Questions

 • AT&T Internet Plans

187

3

0

0

Closed

They canceled my order and now they say I can't port my numbers.

I completed a purchase online Monday (9/30) that included a $300 visa gift card for switching to AT&T (I'm coming from Verizon). My order was canceled (10/1) without warning or an attempt to fix the identity issue you were having. So, now that's canceled and I'm missing out on the $300 visa deal. Bu

Questions

 • Wireless Account

1.2K

2

0

Accepted Solution

Official Solution

Potential Customer: Deceptive U-Verse + Internet bundle explanation needed

I've worked in the telecom industry for years with direct competitors of AT&T. I heard horror stories from customers who left your business so hoped to never experience an interaction with AT&T myself as a customer. Unfortunately, the place I'm moving to is an AT&T exclusive community so

Questions

 • U-verse TV Account

362

6

0

0

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