
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
This is a picture of a "fake tree" cell tower about 3/4 mile west of my house. It's situated next to an interstate than runs north/south. AT&T tech support said they are using this tower. Is it possible to tell from the antenna's shape what kind of signal it uses? LTE? 5G? 4G? Facin
Questions
•
Network Coverage
Accepted Solution
Official Solution
I was just given a phone with the following network specifications. It looks like it will work but I don't see every channel that AT&T shows on this list. What does that mean to me? i.e. will certain portions work i.e. 2G and not 3G ???? Thanks in advance I wish I understood this better. networ
Questions
•
Network Coverage
Accepted Solution
Official Solution
Can anyone help me with a network unlock code for my LG tablet
Questions
•
Android
Accepted Solution
Official Solution
I just purchased an Iphone 11 throught an online store and it came locked to ATT network. i tried your unlock procedure but it said the imei has some pending balance, how can i see whats pending? i need this device unlocked asap, i live in the Caribbean and cannot use att network
Questions
•
Apple
Accepted Solution
Official Solution
Why did this ultra wide band (UWB) appear in my connection settings today on My Att galaxy 22 ultra
Questions
•
Network Coverage
Accepted Solution
Official Solution
Just signed up for the introductory 12-month offer to AT&T Fiber. A couple of quick questions. There is no way to Ethernet wire directly from the ONT Terminal to my own third-party router (ASUS RT-AC68U), as the ONT Terminal needs to communicate with an AT&T Device (like the Arris BGW210-700) to man
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
I am using oppo A53 Android phone since last 5 months suddenly seeing issue that its not receiving signal since last few weeks, how to fix this issue?
Questions
•
Phones, Tablets & Devices
Accepted Solution
Official Solution
I get charged $7 every month for "internet equipment." Can I buy something on my own that can be used instead of paying this fee every month? What do I need to buy?
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I have no mobile network after the update.I have a Galaxy S5. I've tried shutting it down. taking the battery out, etc. I really need to get back online.
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
So here is the what happened: Order an eSim from AT&T's Prepaid site and during the order process it asked if I wanted to transfer my number from my old carrier which I said yes and gave the info. Well when the eSim arrived I tried to activate it and it showed on the AT&T prepaid activati
Questions
•
Account & Usage
Accepted Solution
Official Solution
I recently ordered a static IP address and all I have is the address itself. I need to know the subnet mask and gateway address too. I would like to know if I can put my equipment on the other side of a router as well and how I would setup the subnet for that. I can't even speak to a person at t
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
Hello. My brother recently moved in with me and he has his own xbox one. I have one of my own and I managed to change my NAT Type from Strict to Open with IP Passthrough a few months ago when I first got my ATT service. However, when we wired the second console to the router it is getting a Strict N
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I am trying to network unlock to use for another charrier but there is no option this phone is fully payed of and has ben for 2 years and had ben using it for 5 years and still is no option for network unlock pls help
Questions
•
Device Features
Accepted Solution
Official Solution
I'm going to be living for a year in the States and I need a prepaid SIM card. However my phone is a BQ Aquaris U plus, and works with the following bands:4G: 800 / 1800 / 2100 / 2600 B20 / B3 / B1 / B73G: 850 / 900 / 1800 / 1900 V / VIII / II / I2G: 850 / 900 / 1800 / 1900 I'm guessing that means
Questions
•
Network Coverage
Accepted Solution
Official Solution
AT&T is ready for Hurricane Patricia with generators, Cell on Wheels (COWs), and network personnel on standby. The company also plans to not charge our customers additional fees for calls and texts to and from Mexico for the next month.
Questions
•
Wireless Account
Accepted Solution
Official Solution
Several related questions. 1) has the MDC been eliminated? I can get NONE of the links specified in any of the discussions and Users Guides to give me anything other than the 404 Page Not Found error.2) Is there an updated version of the 2Wire Users guide, if so could you please provide a link? Noth
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I have run the speed tests, done all of the tips for improving my speed, and it is still in the 6/.7 range. The last tips to try are to add a Wi-Fi extender and/or new modem. I am in a small apartment and do not have any dead spots. Is there an extender that is compatible with this modem? If so
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
My work VPN connection (paloalto GlobalProtect) continuously drops causing me to lose work and disrupting TEAMS calls.
Questions
•
AT&T Fiber Account
Accepted Solution
Official Solution
I purchase an unlocked AT&T Branded Phone (Axon M) a while back through an Amazon FBA seller for use in Canada as a backup. It is passed the return period. I set up the phone working fine except Android version is 7.1.2 AT&T Software Update says it is up to date! I read there is
Questions
•
Android
Accepted Solution
Official Solution
I am using a BGW320-505 (software v 2.12.4). I'm afraid that what I'm describingis a bug in that software, but any help would be great! I have a host "mythical" allocated LAN address 192.168.1.111 listening for sshconnections on its port 8176. This host sends its hostname to the router when
Questions
•
AT&T Fiber Equipment