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Misled during sales pitch about Netlix

I was told by the sales rep that came to my door that U-verse turns each TV it is connected to into a smart TV. I specifically asked if there was a Netflix app. I was told emphatically "yes". Now I find out that this is absolutely not true. I understand that U-verse has its own on demand app that wo

Questions

 • AT&T Internet Equipment

1.4K

2

0

0

Accepted Solution

Official Solution

Full Denim release for Lumia 830?

I asked this as a response in a different thread but it probably wont get much response there. Is there any update on when AT&T will update the firmware of the Lumia 830 to the latest ("Full")  version. AT&T released the Lumia 830 with a partial Denim firmware release, basically Denim in name only. 

Questions

 • Other Phones & Devices

2.6K

4

0

0

Accepted Solution

Official Solution

Unable to connect Samsung S7 phones to Pandora, Netflix, and certain apps while on Uverse 45MB wifi

We recently upgraded to the 45MB Uverse Internet package. Now we cannot connect to Pandora, Netflix, and certain other apps on our Samsung Galaxy S7 phones while the wifi is enabled on the phones. If we turn off wifi, the apps connect as expected using Sprint. The phones work fine on Charter.net wif

Questions

 • AT&T Internet Installation

1.1K

6

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0

Accepted Solution

Official Solution

Identify network?

Called AT&T about bad/intermittent Netflix movie loading and connecting on 1 Samsung smart TV only. Hulu loads perfectly, but Netflix claimed they need more speed? bandwidth? than Hulu, and that poor wifi signal is the problem. AT&T support supposedly did something to my router, remotely, but no imp

Questions

 • Watching U-verse TV

810

3

0

0

Accepted Solution

Official Solution

Closed

Streaming Apps: Troubleshooting and Tips

Let’s be real. Everyone is streaming apps to watch their favorite shows and movies these days. We all do. It is a big part of our digital lives! We want to share a few things with you that will improve your streaming experience.     When you stream, we recommend a plan that

Questions

 • Watching U-verse TV

56.5K

8

0

0

Accepted Solution

Official Solution

Closed

Samsung smart tv

I keep getting a "network interference, try again later" message when I try to use my samsung smart tv apps such as Netflix.  Tried all the troubleshooting aids and nothing helped.  Any suggestions please?

Questions

 • Watching U-verse TV

2.8K

7

0

AT&T Uverse & Apple TV slow to none

I have an Apple TV and I have noticed for the past couple of months the iTunes movies either being really slow to load, constantly buffering, or not loading at all. However if you use YouTube or Netflix they work with no problem. Any response would be appreciated.

Questions

 • AT&T Internet Features

1.1K

1

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Netflix

When watching Netflix, we constantly lose connection.  I've called Tech Support and the only support is to reboot which we already do.  This past week AT&T came out and said we needed to bump up our package for Uverse.  We did, and while watching movies this weekend, we are still losing connection.

Questions

 • AT&T Internet Features

706

8

0

0

Trying to understand data usage

I have AT&T internet only.  No cable, Direct TV or wireless phone (phone is with another carrier.I use my wireless to watch Netflix on a Samsung Smart TV. If I watch a lot of Netflix, my usage will be up, which is understandable. Herein lies the problem: One day I hadn't watched and Netflix and as s

Questions

 • AT&T Internet Account

424

4

0

0

Netflix being blocked

AT&T uverse DSL, no tv service. Have tried multiple browsers and devices.  Netflix website, mobile app, netflix speed test...all the same outcome.  But I tried on the phone turning off WiFi and turning Data on...every connection to Netflix works through Verizon mobile.

Questions

 • AT&T Internet Features

1.4K

2

0

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NETFLIX on TV kills bw for other devices

I have AT&T Gb service with BGW-210-700 Router.  I have 3 DISH TV's, only 2 active with 1 Hopper3 and 2 Joey's.   One is new Samsung 4K and the other is Samsung 3D "smart" tv from 2013 - both connected via wifi.  Just got Netflix free trial which is the UHD option.  When husband streams NETFLIX I ca

Questions

 • AT&T Fiber Equipment

1.2K

1

0

0

Just purchased U-Verse Internet 18mbps; can barely even stream a TV show from Netflix. What gives?

My u-verse internet was connected today, I purchased the 18mbps package for nearly $60 a month and as we were trying to watch a show on Netflix, it would frequently go to a buffering screen and/or the picture quality would degrade.  This internet is fiber to the demarc outside of my house and then r

Questions

 • AT&T Internet Features

9.2K

5

0

0

Firmware updates to gateway

Hi, I have the ARRIS BGW210-700, which was installed over the summer this year. Recently as in the last few days, I have seen a random issue where Netflix stops working on my Samsung Smart TV (ultimately the TV is apparently disconnected from the network and will not reconnect). I thought maybe this

Questions

 • AT&T Fiber Equipment

1.4K

5

0

0

Public wifi streaming issue

I work at a Big Box store that uaes ATT Public WiFi and can not stream Netflix, Hulu, Vudu, or play any game that requires wifi.  I can still download from play store and go on-line so I know it's working but every time I try to stream it trys to load for a while then says that, "internet is unavail

Questions

 • Android

89

1

0

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Problems Loading Certain Websites

Strange problems: I recently began having difficulty loading select websites, especially Wikipedia and Netflix.  When the problem occurs, the page will try to load and then get stuck almost immediately.  Sometimes I will try twenty times before I can get the page to load.  Here are some details: o F

Questions

 • AT&T Internet Security

339

2

0

0

Netflix performance worse on Uverse than DSL

I recently (late 12/16) got ATT Uverse. I was previously an ATT DSL customer. I find that the quality of Netflix (and Youtube) video streaming was better on DSL than it is with Uverse. How can this be? The DSL was 6 MBPS. I am supposed to now have 45 MBPS. The passwords for network access are correc

Questions

 • AT&T Internet Features

412

6

0

0

Slow streaming (Netflix buffers) with 300mbps

I have the 300+ mbps speed uverse power, and speed tests shopw that I am full speed.  But my wired DVD player is always buffering with Netflicks. It did not seem to do this until the power went off the other day.

Questions

 • AT&T Internet Features

1.1K

1

0

0

Setting Up Samsung Blu Ray Internet Connection with AT&T U-Verse - Equals Sign in Pswd

I'm trying to enter my AT&T internet password listed on the side of my wireless receiver into my Samsung Blu Ray player so that I can access the internet and stream Netflix, etc. However, the problem is that my password has an "=" (equals sign) and that character is not an option on my Samsung remot

Questions

 • Watching U-verse TV

3.6K

7

0

0

Poor netflix performance on uverse

I'm looking for help trouble shooting poor streaming performance of Netflix and Youtube on my AppleTV over uverse. The AppleTV is connected by wifit to my RG, everything has a fresh reboot, and the speedtest app on the AppleTV reports something on the order of 20mbps or so download speeds. That shou

Questions

 • AT&T Internet Features

524

1

0

0

Trying to understand data usage

I have AT&T internet only.  No cable, Direct TV or wireless phone (phone is with another carrier.)I use my wireless to watch Netflix on a Samsung Smart TV. If I watch a lot of Netflix, my usage will be up, which is understandable. Herein lies the problem: One day I hadn't watched and Netflix and as

Questions

 • AT&T Internet Account

62

0

0

0

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