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Unable to log in to att prepaid "AT&T is not able to process your request."

Someone please help. I have tablet lines with buyasession.att.com and when I try to log into my account this is what it tells me...AT&T is not able to process your request. We apologize for any inconvenience. This has been going on for over 3 weeks and I've called ATT over 6 times and no one can hel

Questions

 • Account & Usage

950

3

0

Payment claim: money is gone from my acct, nothing has been done by AT&T. Next step?

About 2 weeks ago in July I found out that the payment (almost 200 dollars) I made in June 29th supposedly was not received by AT&T. Even though my bank account clearly states that the check was cleared on June 29th. Of course, I have the proof of payment from my bank, as well as copies of the front

Questions

 • AT&T Internet Account

2.3K

7

Cannot sign into myatt online or on phone app. Customer service wasn't able to help.

Tried to sign into myatt first on my phone, then using my computer. I keep getting a message that the ID and password are not in ATT's records. I tried to use the password recovery feature but got the same error message. I called customer support. They looked up my account then tried to walk me thro

Questions

 • AT&T Internet Account

133

0

0

0

help

help

Questions

 • AT&T Internet Account

131

2

0

0

Constant installation loop

So I reset my router because we were having internet problems. Now my router no longer has the name we have it or the password. It's as if it was brand new. That's nothing to me, really. The real problem is when I try to sign into the internet, i get sent to the at&t installation site. Eventually I

Questions

 • AT&T Internet Installation

104

1

0

0

Why is ATT&T stealing money and getting away w/it?!

I was charged twice for my bill this month. I have it on auto pay and had I not been looking through my bank account I would not have known. When I called to correct it the employee acted like she couldn’t see what I was talking about and even asked if I could see my bill. OF COURSE I CAN SEE I had

Questions

 • Wireless Billing

124

2

0

0

COMPLAINT - no dsl lines even though our previous owners had one, HOW?

AT&T NO DSL LINES, HOW???I have been since July trying to get a dsl line.  We live in a partly rural area.  The people we bought from had a dsl line.  But, after I made the appointment in July to install our new dsl line and Directv.... I called to see why the technician was not at the appointment f

Questions

 • AT&T Internet Plans

50

0

0

0

Can't log into At&t account

When i try to log in using my laptop, the logging in pop up stays open and does nothing. when using my at&t app on ipone i get an error code (RESLGN0103) after a message that reads,          "A temporary system error prevents us from retrieving your account information at this          time. please

Questions

 • Online Account Access

4.3K

7

0

0

U-verse just stopped working all day.

U-verse was working this morning and randomly stopped working at noon. It's 7 pm now and still says U-Verse not available. I've tried to reboot it several times and it doesn't work. So I called tech support and the took me through a long process of unplugging and plugging the main box. Nothing worke

Questions

 • U-verse TV Equipment

126

0

0

0

No dsl lines, how?

I have been since July trying to get a dsl line.  We live in a partly rural area.  The people we bought from had a dsl line.  But, after I made the appointment to install our new dsl line and Directv.... I called to see why the technician was not at the appointment for the install of our new DSL in

Questions

 • AT&T Internet Installation

130

0

0

0

Address issue

Hi, I’ve been trying to figure out how to get this corrected but it seems there isn’t anything anyone can do. My address is one thing, but the address that is in the At&T computer system is similar but not my address. They came out Friday to install direct tv and internet but the internet was not in

Questions

 • AT&T Internet Installation

98

1

0

0

COMPLAINT - no dsl lines even though our previous owners had one, HOW?

AT&T NO DSL LINES, HOW???I have been since July trying to get a dsl line.  We live in a partly rural area.  The people we bought from had a dsl line.  But, after I made the appointment in July to install our new dsl line and Directv.... I called to see why the technician was not at the appointment f

Questions

 • AT&T Internet Account

66

0

0

0

Copy of old Bill

Hello.  I am requesting a copy of an old bill.   I am still a customer, but this bill would be from several years ago.  Thank you very much!!!!!

Questions

 • Wireless Billing

85

1

0

0

Data not working on $60 Plan

Hi, I recently bought the Nokia Lumia 635 GoPhone w/ $60 plan. I just set everything up and everything is working except my data. Can anyone help me?

Questions

 • More AT&T PREPAID Discussions

387

1

0

0

Nvg510 Modem showing 14mbps down but speed test on single device only pulling 4mbps.

I just upgraded from AT&T DSL to Uverse  Max 12Mbps. Here is the order of events as they happened. Day one: AT&T tech shows up to switch over my service calls me on cell at work somehow order got mixed up and he didn't know this was a self install, I already had the modem and only needed the service

Questions

 • AT&T Internet Features

1.6K

3

0

0

Unresolved issues

I have 2 restoral charges which are incorrect - Nov and March.Im so frustrated as I have been trying for months to get it resolved h the reps tell m they will follow up with a call to remove (the Nov one) then nothing.Ive sent PMs & told it will be looked into, again no response back.Now I saw today

Questions

 • AT&T Internet Account

112

2

0

0

I need help to solve my billing with att for my DIRECTV and Internet. Package I signed up in aug2017

My billing is screwed big time I signed by for 60 dollar direct tv with 4 rooms and internet service with installation and everything included in the select package one bill I signed up in aug 2017 since then it's a nightmare a very bad experience. I am getting 2 separate bills my installation was w

Questions

 • AT&T Internet Account

20

0

0

0

Accepted Solution

Official Solution

someone hacked my e-mail

On or about the morning of 2/2/19, we started getting messages on our cell phones and laptop that we were "unable to sign-in" to our sbcglobal.net e-mail account. We sign in on laptop through Yahoo home page with no issues up to 2/2/19.  Prior to this, there were no issues.  Originally, we thought t

Questions

 • AT&T Internet Email & Security

1.1K

8

0

0

Accepted Solution

Official Solution

Pole Has a crack and I am guessing it needs to be replaced .

This is my second attempt in trying to get pole replace / repaired. The pole is in dangerously leaning toward newly build home. The pole has support line that is unsightly all over yard to support the crack  that is at the top an two thirds split . I have had been in communicate my local power compa

Questions

 • AT&T Phone Equipment

377

4

0

0

Accepted Solution

Official Solution

Can the AT&T's prepaid card switch to AT&T family plan ?

My card is  prepaid card (Gophone), but now I want to change it to AT&T family plan. So  should Iuse a new card or continue to use the prepaid card? Thank you.

Questions

 • Wireless Account

1K

6

0

0

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