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UVERSE in Kansas?

Does ATT UVERSE service the mid-west part of Kansas? We're moving there from Texas and need to know if we can transfer the service to Kansas or will we need to cancel the service and get whatever they have in the area?

Questions

 • AT&T Internet Installation

532

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I have multiple AT&T accounts and IDs, which one do I use for my Wireless account?

AT&T, Helping Make Your Online Experience Easier If you have multiple accounts, there’s a good chance you have an ID for each product you have. Each ID has its own access to a specific account you use. This can be a pain when managing multiple accounts, but it does not have to be. We have solut

Questions

 • Wireless Account

702

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Official Solution

New Internet Contract after Moving? Cancelling requires paying early termination fee?

Have been an AT&T wireless customer for several year. I had AT&T fiber (100Mbps, $40/month) in my old address for more than 12 mo and already fullfilled the 1-year contract.  Recently in Aug 10 2019 I moved to a place, but at the installation the technician had to downgrade the service to 10Mbps bec

Questions

 • AT&T Internet Account

1.8K

3

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Official Solution

Moving My Digital Life to a new home - a complicated mess

In February 2014 I installed a My Digital Life system in a house and added a lot of components.  It required at least 7 visits but I got 2 thermostats, touch-screen door lock, a water detection system, 6 smart plugs, two indoor tilt/swivel and two outdoor cameras, plus a few other things, installed.

Questions

 • Other

7.5K

31

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Official Solution

I have multiple AT&T accounts and IDs, which one do I use for Internet?

AT&T, Helping Make Your Online Experience Easier If you have multiple accounts, there’s a good chance you have an ID for each product you have. Each ID has its own access to a specific account you use. This can be a pain when managing multiple accounts, but it does not have to be. We have sol

Questions

 • AT&T Internet Account

1K

1

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Official Solution

Got ATT Prepaid plan in the US and will move to Mexico

Hello all, I have a ATT Prepaid plan in the US and will move to Mexico soon. I want to know if I can still use my Prepaid plan in the US in Mexico with unlimited calls, text and specific data or I'll have to pay for a new prepaid line in Mexico with ATT and cancel the current one in the US.What woul

Questions

 • Plans & Features

547

6

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Official Solution

Will I lose the recorded shows on my DVR when we move to a new house?

Will I lose the recorded shows on my DVR when we move to a new house?   [Subject edited for better exposure]

Questions

 • Watching U-verse TV

11.8K

5

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Official Solution

Contract Cancellation for Moving to Location with No Uverse Service

Hi, I am currently being charged an obscene amount for internet-only 6mbps uverse, and would like to talk to AT&T about my options.  I would be ok with signing a contract, except that I am moving toward the end of 2015 (build is starting) and, at least currently, the new neighborhood does not offer

Questions

 • U-verse TV Account

8.9K

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Moving Digital Life costs too much

We are preparing to move and have been told that we cannot use all the Digital Life equipment that we already own and must pay $349.00 to start all over again. It seems Digital Life doesn’t want to keep its customers with this type of policy. We are looking at other security providers, but can Digit

Questions

 • Other

314

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ETF if I move?

I am considering dropping Comcast for ATT Uverse and the plan (TV/Internet Bundle) has a 2-year agreement.  If I end up moving before the 2 years is up and my new place cannot get ATT service, will ATT waive the ETF??

Questions

 • U-verse TV Account

2.8K

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Paying ATT for Nothing

I recently received a bill from ATT for $237. I was shocked.   I used Digital Life for approximately two years.  After a couple hiccups in the first few months, I received great customer service.  I loved the Digital Life product.  The camera, the alarm, and the temperature box

Questions

 • Billing & Payments

330

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Warning. Moving service to new address will cost $550+.

I recently moved and switched my services to the new address. I have all my services with ATT phone, internet, tv, cellphone, and security. I was able to transfer the other services for free and without issue. I was told to transfer my digital life services I would have to sign another 2 year co

Questions

 • Other

509

8

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Porting old, inactive land line numbers

I would like to port out of AT&T two old land line numbers, that have not been in use for years. Ideally, i'd throw them into Google Voice or something similar.  Alternatively, I would setup a forward from those two numbers to mine.  The issue is that those numbers are OLD, and are on currently INAC

Questions

 • AT&T Phone Account

268

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Sold our house! Transfer Billing Responsibility IMPOSSIBLE

Question: HOW DO YOU TRANSFER BILLING RESPONSIBILITY TO NEW HOME OWNERS AFTER YOU SELL YOUR HOME??? BACK STORY: I began the process January 15, 2016 with phone support  Sherrica to learn if and when we sold our home how you moved, transferred account owner or cancelled service. I was told we could m

Questions

 • Other

1.2K

9

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Clerical error preventing me from moving service

The employees I've been connected to over the phone have either been too confused by my issue or don't care enough to help and I'd like some information as to what I could do to fix it. I'll summarize after explaining myself.For one reason or another, scores of people have been unable to get my addr

Questions

 • AT&T Internet Account

164

5

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Update address??

Made a Technician appointment yesterday to come to my current primary use address in Texas. Checking this appointment online, ATT is sending the Technician to our old address in California. This happened a few months ago. the ATT phone computer says “we cannot take your call now”. I have not found a

Questions

 • AT&T Internet Account

84

1

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Customer Loyalty Uverse/DirectTV conflict

Have been an ATT customer for 10+ years going back before they became cingular and then back to ATT. We were the first in our neighborhood to install Uverse TV and Internet and every year ATT kept the service reasonably priced until Direct TV was purchased.  In January of this year ATT promoti

Questions

 • U-verse TV Account

912

2

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moved out of uverse service area

I have moved and am not in a uverse service area (not even an at&t service area). I cancelled my uverse account (6/30/2015) when I moved. I have had at&t service for about 30 years and the same email address all that time. Is there any way for me to keep my email address now that I no longer am able

Questions

 • U-verse TV Account

303

1

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Moving DSL to new address

We're moving and currently very happy with DSL. The address we're moving to has been upgraded to Uverse by previous owners. So now I'm told that I cannot keep my DSL and can only get Uverse at our new address. Thanks for any feedback.

Questions

 • U-verse TV Account

274

2

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possible to have service disconnected at old address and connected at new address on same day?

I have ATT Uverse for TV and Internet.  I am moving on  Saturday Feb 7th.  Is it possible to have my service moved from old address to new address on the same day (they are within the same Marketing Area or whatever ATT calls it, the homes are only 10 miles apart 60516 and 60504 zip codes).  When I

Questions

 • U-verse TV Account

270

3

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