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Moving Digital Life costs too much

We are preparing to move and have been told that we cannot use all the Digital Life equipment that we already own and must pay $349.00 to start all over again. It seems Digital Life doesn’t want to keep its customers with this type of policy. We are looking at other security providers, but can Digit

Questions

 • Other

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OUTRAGEOUS

This afternoon about 1 pm I attempted to move my AT&T Uverse service to my new address. I found that AT&T Uverse does not provide service at the new place.   I started a CHAT to find out about moving services. I spent 90 minutes getting the run around at the end of which time I was told a superviso

Questions

 • U-verse TV Account

354

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Customer Loyalty Uverse/DirectTV conflict

Have been an ATT customer for 10+ years going back before they became cingular and then back to ATT. We were the first in our neighborhood to install Uverse TV and Internet and every year ATT kept the service reasonably priced until Direct TV was purchased.  In January of this year ATT promoti

Questions

 • U-verse TV Account

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possible to have service disconnected at old address and connected at new address on same day?

I have ATT Uverse for TV and Internet.  I am moving on  Saturday Feb 7th.  Is it possible to have my service moved from old address to new address on the same day (they are within the same Marketing Area or whatever ATT calls it, the homes are only 10 miles apart 60516 and 60504 zip codes).  When I

Questions

 • U-verse TV Account

270

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Update address??

Made a Technician appointment yesterday to come to my current primary use address in Texas. Checking this appointment online, ATT is sending the Technician to our old address in California. This happened a few months ago. the ATT phone computer says “we cannot take your call now”. I have not found a

Questions

 • AT&T Internet Account

84

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Moving Issues with Atnt --- seeing active line on property (already cancelled)

I've had major issues moving with ATNT Uverse internet/cable services. I've been told that there is an active line at my new address where I am renting. The previous tenant has cancelled Time Warner over a month ago and should have no active services on the property.I share a building with 2 other u

Questions

 • AT&T Internet Features

303

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Moving

Is has any one done a move or cancellation of services with uninstalling equipment?  I am currently military and am on the way out; we are transitioning for a year to a location that is not covered by Digital Life.  We would like to keep our equipment so that we can use the service again at a final

Questions

 • Other

424

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Porting old, inactive land line numbers

I would like to port out of AT&T two old land line numbers, that have not been in use for years. Ideally, i'd throw them into Google Voice or something similar.  Alternatively, I would setup a forward from those two numbers to mine.  The issue is that those numbers are OLD, and are on currently INAC

Questions

 • AT&T Phone Account

257

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Warning. Moving service to new address will cost $550+.

I recently moved and switched my services to the new address. I have all my services with ATT phone, internet, tv, cellphone, and security. I was able to transfer the other services for free and without issue. I was told to transfer my digital life services I would have to sign another 2 year co

Questions

 • Other

506

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ETF if I move?

I am considering dropping Comcast for ATT Uverse and the plan (TV/Internet Bundle) has a 2-year agreement.  If I end up moving before the 2 years is up and my new place cannot get ATT service, will ATT waive the ETF??

Questions

 • U-verse TV Account

2.8K

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Moving DSL to new address

We're moving and currently very happy with DSL. The address we're moving to has been upgraded to Uverse by previous owners. So now I'm told that I cannot keep my DSL and can only get Uverse at our new address. Thanks for any feedback.

Questions

 • U-verse TV Account

274

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What do I do if I'm moving and can't take my system with me?

So I signed up for AT&T Digital Life last year and its great. However, my landlord informed me that he no longer wishes to rent the house I am in and is putting it up for sale. Currently my only other option is to move to an apartment but they wont let me install the system there. What do I do? Am I

Questions

 • Other

162

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Moving Digital Life Services - What are your experiences?

As there are only a few threads reagrding moving, I am asking more.  I am looking to move my services.  My inital install went pretty smooth, a few hicups that DL CS took care of.  With less than 3 months left on my agreement, I am not sure if I should stay with DL, or look for a new provider with t

Questions

 • Other

398

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Impossible to CANCEL prepaid from overseas!

I have been trying for 3 months to cancel my prepaid auto billing and nothing works! 1. PIN won't come through as I am in Australia when trying to set up online account.2. Number given to call AT&T in USA for prepaid on this forum has been disconeccted.3. Last 4 digits on phone number DO NOT work as

Questions

 • More AT&T PREPAID Discussions

430

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Moving to US, Can i use my same GSM Device ?

I am moving to US next month. I have a GSM Phone with Vodafone Sim Card. Will it work in US with any other GSM Service Provider like AT&T or I have to buy New Phone ? I have Nokia Lumia 520 and Xiaomi Mi 3.

Questions

 • Other Phones & Devices

318

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I am moving. How to I speak to someone about either moving or cancelling my service?

My level of frustration with AT&T could not be any higher. I have spent literally hours of my life trying to speak to someone about what to do. Once, I did speak to someone but all she said was that someone would call me back within 24 hours - never happened. At this point I think my only option wil

Questions

 • Other

276

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Paying ATT for Nothing

I recently received a bill from ATT for $237. I was shocked.   I used Digital Life for approximately two years.  After a couple hiccups in the first few months, I received great customer service.  I loved the Digital Life product.  The camera, the alarm, and the temperature box

Questions

 • Billing & Payments

326

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Moving my Digital Life Service has been more stressful than my entire Move

I've been a long time AT&T customer and have had my Digital Life Service less than 1 year, I don't understand why Digital Life needs to run my credit again to move my service and I need to agree to a new 24 mo. contract. I would like to keep my service to fulfill my original contract  (which I have

Questions

 • Other

269

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Clerical error preventing me from moving service

The employees I've been connected to over the phone have either been too confused by my issue or don't care enough to help and I'd like some information as to what I could do to fix it. I'll summarize after explaining myself.For one reason or another, scores of people have been unable to get my addr

Questions

 • AT&T Internet Account

161

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moved out of uverse service area

I have moved and am not in a uverse service area (not even an at&t service area). I cancelled my uverse account (6/30/2015) when I moved. I have had at&t service for about 30 years and the same email address all that time. Is there any way for me to keep my email address now that I no longer am able

Questions

 • U-verse TV Account

303

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