I have an old, 2011 or about there, Motorola Atrix HD MB886 phone. I was told by my local AT&T store that the battery cannot be replaced. I found on online and bought it. Now, I need to do some home surgery on my phone and replace the battery. Was I being misled or can this actually be done? I'm

Have tried multiple times online and via phone call. Have all relevant info. HELP!

I recently purchased Moto G5S Plus.  My phone's IEMI number and model number are not in the AT&T system, so they will not give me a sim card.I have called the support line, used the online chat, and contacted my local AT&T corporate store, all of which advise they cannot provide a sim card without t

Is the Moto X 2nd Gen 32gb going to be available on the Next plan? It's the phone I want, but I can't really afford to buy it for full price right now and if I were to do the 2yr agreement I would end up paying more money over time.

Hi, I have a Motorola Z2 force that has a cluster of dead pixels at the bottom of the screen.  It has the appearance of a small black spot.  I requested a warranty replacement and the device that arrived has a cluster of dead pixels in the top right corner.  I returned said "replacement" device and

We've been through a couple of Motorola DVRs since we started with U-verse. With both the original and the replacements, I have to do a disaster recovery every 6-12 months. Every couple of years, disaster recovery doesn't work, and the unit just needs to be replaced. I just had to do the most recent

Good day! I bought a Moto Z2 Force phone (AT&T model) online from the Motorola website last October 27, 2018. I just received it today. I will be using my phone in another country so I want to unlock my phone. However, when I followed the AT&T device unlocking instructions online, I received an emai

Hi. I'm writing in hopes that someone can help solve an on-going problem with my Uverse Internet connection. It continually drops. I've read other posts such as this one, and I have followed those instructions. Didn't fix the problem. I called AT&T customer service, which sent a new router. Didn't f

Troubleshoot Your Slow Mobile Device   Oh man, if you found this article we know it is not good! This means your device is not running like it should! There are a few reasons why your device is running slower than normal, freezing, or restarting. I cannot promise I can get your device back to

Hello all,I recently upgraded from UVerse to Gigapower and so far the network has been great! That being said, I host a NAS and a file/web server (serving ownCloud) at home. Prior to getting Gigapower, I had port-forwarding set up so that I could access the NAS and webserver from outside my network.

I read that AT&T regularly changes the IP addresses of residential gateway routers (modems). I have one of the newer (as of December 2017), AT&T U-Verse Arris NVG599 devices. Does AT&T change my IP address of this device? If, "Yes", how do I setup a static IP address on this device? Am I asked to pa

Very long story to follow but basically AT&T either refuses to unlock a phone I paid for outright and was not on their payment plan OR they do not get unlock codes from manufacturers for devices not sold through them. I lean toward the 1st option as I have unlocked non AT&T phones before without iss

Hello members! I just had my U-Verse TV and Internet service installed this past Saturday (11/22/14) and everything is great except my Wi-Fi speeds!! When im hardwired to the modem I can pull my rated 45Mbps speeds, but on Wi-Fi im only getting around 15Mbps!! Coming from TWC I had excellent interne

Even though the Pure Edition Moto X (2nd Gen) supports LTE, the IMEI number is NOT recognized when I go to the BYOP page. This is a problem, because I cannot reliably use LTE on my new Moto X even though I was using it just fine on my 1st Gen Moto X. Furthermore, none of the agents I spoke with are

Good evening all,   I have had Uverse Internet (signed up for the 6mbp plan) and have had it since June 2014. Since I've owned it, I've experienced frequent disconnect issues and sort have just been lazy and dealing with it daily. I figured that I would just ride it out since I thought I woul

We just changed offices and AT&T came over to hook up our internet service, upgrading our Uverse modem to a Motorola NVG510 (from an older 2Wire unit). Ever since installation we have experienced intermittent email issues with our Macs: 1. On two Macbook Pros (mine running Mavericks 10.9.4, the othe

My wifi calling is turned on and shows a plus sign but texting does not work until I leave wifi. After trying to research the wfi calling settings I found out there was none. Then somehow I stumbled onto a post with IPsec and found https://www.att.com/esupport/article.html#!/wireless/KM1114459?gsi=4

I recently got tired of ATT internet only allowing 24 mbps in my area for $58 a month so I switched to Spectrum to get 60 mbps for $48.I bought my own modem/router the Motorola MG7550I do a lot of streaming and gaming and figured out how to do the port forwarding with my xbox one so I can play onlin

Received the code, but it does not work.  When I enter, it says it was unsuccessful.  Still shows networked locked on top.  The weird part is that there is no "1 of 5" or "1 of 10" attempts displayed.  I did a factory reset, but still the same issue.  Can anyone help? Device IMEI: 35331xxxxxRequest

Hi! I bought a Moto X unlocked on Amazon because I live overseas. Then my camera started to show problems, so I called Motorola, I sent the device and with 100 dollars they replaced it. Now my phone seems to be locked, I try to sign in through the page of AT&T but when I write down my IMEI they told