Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (43)

Relevance
Moto z2 Force Black spots

Hi, I have a Motorola Z2 force that has a cluster of dead pixels at the bottom of the screen.  It has the appearance of a small black spot.  I requested a warranty replacement and the device that arrived has a cluster of dead pixels in the top right corner.  I returned said "replacement" device and

Questions

 • Android

350

1

0

0

Slow Mobile Devices – Troubleshooting and Things to Know From AT&T

Troubleshoot Your Slow Mobile Device   Oh man, if you found this article we know it is not good! This means your device is not running like it should! There are a few reasons why your device is running slower than normal, freezing, or restarting. I cannot promise I can get your device back to

Questions

 • Other Phones & Devices

11.6K

2

0

0

Motorola NEXUS 6, locked, no ringtones?

I have a NEXUS 6. When the lock screen is active, the phone is _silent_. No ringtones, no notification tones. Is this a setting, a feature, or a bug? Anyone?

Questions

 • Android

448

2

0

0

Motorola NVG589 Port-forwarding and IP Passthrough

Hello all,I recently upgraded from UVerse to Gigapower and so far the network has been great! That being said, I host a NAS and a file/web server (serving ownCloud) at home. Prior to getting Gigapower, I had port-forwarding set up so that I could access the NAS and webserver from outside my network.

Questions

 • AT&T Fiber Equipment

2.3K

2

0

0

AT&T cannot unlock my Z2 force to allow me to use it elsewhere!

Very long story to follow but basically AT&T either refuses to unlock a phone I paid for outright and was not on their payment plan OR they do not get unlock codes from manufacturers for devices not sold through them. I lean toward the 1st option as I have unlocked non AT&T phones before without iss

Questions

 • Android

191

6

0

0

Unable to get Sim Card for Moto G5S Plus

I recently purchased Moto G5S Plus.  My phone's IEMI number and model number are not in the AT&T system, so they will not give me a sim card.I have called the support line, used the online chat, and contacted my local AT&T corporate store, all of which advise they cannot provide a sim card without t

Questions

 • Phone & Device Upgrades

592

1

0

0

Tried unlocking my phone but it was flagged as fraud!

Good day! I bought a Moto Z2 Force phone (AT&T model) online from the Motorola website last October 27, 2018. I just received it today. I will be using my phone in another country so I want to unlock my phone. However, when I followed the AT&T device unlocking instructions online, I received an emai

Questions

 • Wireless Account

108

2

0

0

Unlock code provided by AT&T Portal does not work for Moto Z2 Force

*****   Received the code, but it does not work.  When I enter, it says it was unsuccessful.  Still shows networked locked on top.  The weird part is that there is no "1 of 5" or "1 of 10" attempts displayed.  I did a factory reset, but still the same issue.  Can anyone help?   Thanks, Peter   [Edit

Questions

 • Other Phones & Devices

76

0

0

0

Adding a second router to the Motorola NVG510

I have a Cisco Linksys EA2700 router and I want to connect/add it to my AT&T network, so I could have two separate WI-FI networks. I know this sounds moronic but hear me out. The only reason why I want to added another wifi network is because so one can be use as private (personal phones or etc) and

Questions

 • AT&T Internet Equipment

1.3K

8

0

0

Looking for new phone

Hello i have questions i am looking for new phone and i want to asking you about Motorola One i hear the software will be supported for 3 years and will receive updates but after 3 years what will happen it will finish support?

Questions

 • Other Phones & Devices

282

2

0

0

Neither AT&T nor Motorola will sell me a customized Moto X 2nd Generation Phone

Well, they will sell me one in the store, but the Motomaker site that Motorola has won't accept the credit card info to create a custom one. There are seemingly no other methods available through AT&T to purchase a phone through Motomaker and have it customized.  Verizon offers a Motomaker SIM card

Questions

 • Other Phones & Devices

484

2

0

0

Motorola DVRs keep failing

We've been through a couple of Motorola DVRs since we started with U-verse. With both the original and the replacements, I have to do a disaster recovery every 6-12 months. Every couple of years, disaster recovery doesn't work, and the unit just needs to be replaced. I just had to do the most recent

Questions

 • U-verse TV Equipment

563

5

0

0

Can't Request Unlock Code (Invalid IMEI)

Hi, so my family and I have moved to London, and we are all getting new phones except one of us, who has a Moto-X and wants to keep her existing device. We have terminated our contracts with AT&T for that device so it can be unlocked, but when we go online to request a device unlock, we run into a p

Questions

 • Account Features

2.6K

1

0

0

Accepted Solution

Official Solution

NVG589 RG

Hello, I have a Arris NVG589.  I've noticed that most of the discussion on this site are about Motorola NVG589.  My question, can I use the solved problem with the Motorola?  Are there connection and/or firmware different? Thanks, Dennis

Questions

 • AT&T Internet Equipment

2.4K

6

0

0

Accepted Solution

Official Solution

GUIDE TO ANDROID LOLLIPOP UPDATES IF YOU'RE NOT AN AT&T CUSTOMER!

If you're not an AT&T customer you will not get updates since you are not connected to the AT&T network. AT&T is checking the IMEI of the phone through the cell network before telling the device to update. Here is a list of phone OEM's and if there is a work around...   (For those in the USA, if you

Questions

 • Android

19.3K

8

0

Accepted Solution

Official Solution

AT&T Device Unlock Help - Solutions & FAQS

Not able to unlock your device? If you are planning to use your AT&T Device with another carrier, it has to be unlocked and meet the requirements listed below. You'll also find information about why your request may have been denied.   Something To Know: It can take 7 business days, or

Questions

 • Other Phones & Devices

130.8K

337

Accepted Solution

Official Solution

Nexus 6 Marshmallow update ETA?

Hi, I understand the update is being rolled out in stages,  but  can anyone give an approximate ETA for the AT&T specific build of Android 6;0 Marshmallow? (I have already installed the prerequisite October security update, build LMY48W). Thanks

Questions

 • Android

37.5K

287

0

0

Accepted Solution

Official Solution

Motorola NVG510 U-Verse router work with just DSL?

I was wondering, My friend just gave me a Motorola NVG510 U-Verse router and I just have regular DSL, will this work with my regular DSL or is it just for Uverse only? I appreciate any help I can get!

Questions

 • AT&T Internet Equipment

7.3K

5

0

0

Accepted Solution

Official Solution

New Motorola XT 1045 Won't Power On

I just upgraded to a new Motorola XT 1045 just about a week ago and now it won't power on. I was actually talking to my wife less than an hour ago and the dang screen just went black and will not come back up. I have had no issues with it at all up till now. Never been dropped. Tried plugging it int

Questions

 • Android

2.3K

1

0

0

Accepted Solution

Official Solution

Nexus 6: How do I know if mine is affected by 'recall' ?

Hello,  I pre-ordered a Nexus 6. How do I know if it's affected by the recall issue that I've read about online?  Can anyone confirm that if I can successfully boot the phone and use it normally that it's not affected by this bug? (That is, this bug is characterized by the fact that it can't be boot

Questions

 • Android

2.3K

5

0

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.