Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (43)

Relevance
Can't unlock Moto phone

Have tried multiple times online and via phone call. Have all relevant info. HELP!

Questions

 • Android

138

3

0

0

Intermittent NVG510 Connection Issues

Good evening all,   I have had Uverse Internet (signed up for the 6mbp plan) and have had it since June 2014. Since I've owned it, I've experienced frequent disconnect issues and sort have just been lazy and dealing with it daily. I figured that I would just ride it out since I thought I woul

Questions

 • AT&T Internet Features

1.6K

5

0

0

Volume issues with U-Verse

The volume of TV shows from U-Verse are really low. I have done the remote 955 trick and turned the volume up to 25 on my black Motorola box. That brought the sound up a little, but in order to get moderate volume on my TV I have to turn the TV volume up to 100 (out of 100, U-Verse box still at 25).

Questions

 • U-verse TV Equipment

2K

2

0

0

NVG510 9.0.6H2D45 Firmware broken the internet

Since the update its blocked the telnet where this was used to turn off the annoying ATT redirect. Can I backdate the firmware or will ATT just push D45 back on the gateware?

Questions

 • AT&T Internet Equipment

3K

2

0

0

Slow Wi-Fi Speeds On Brand New U-Verse Install

Hello members! I just had my U-Verse TV and Internet service installed this past Saturday (11/22/14) and everything is great except my Wi-Fi speeds!! When im hardwired to the modem I can pull my rated 45Mbps speeds, but on Wi-Fi im only getting around 15Mbps!! Coming from TWC I had excellent interne

Questions

 • AT&T Internet Features

3.4K

11

0

0

can the mot nvg589 run on a single, rather than bonded pair connection?

Hello everyone, would like to share and ask for confirmation about my recent experience with tech support:   called tech support, regarding an issue I'm experiencing which is  related to range. Basically there is a spot in my house where the signal is really low and all my devic

Questions

 • AT&T Internet Equipment

434

5

0

0

Moto z2 Force Black spots

Hi, I have a Motorola Z2 force that has a cluster of dead pixels at the bottom of the screen.  It has the appearance of a small black spot.  I requested a warranty replacement and the device that arrived has a cluster of dead pixels in the top right corner.  I returned said "replacement" device and

Questions

 • Android

350

1

0

0

Slow Mobile Devices – Troubleshooting and Things to Know From AT&T

Troubleshoot Your Slow Mobile Device   Oh man, if you found this article we know it is not good! This means your device is not running like it should! There are a few reasons why your device is running slower than normal, freezing, or restarting. I cannot promise I can get your device back to

Questions

 • Other Phones & Devices

11.6K

2

0

0

Note: Remember to make a copy of all current ip settings before proceeding.

From ATT's page:  https://www.att.com/Common/storefront/resources/pdf/att_bridged_mode_vs_ip_passthrough_nov2012_v3.pdf the bold text says: "Note: Remember to make a copy of all current ip settings before proceeding." but does not give a link, nor explain how to make that copy. Is this copying done

Questions

 • AT&T Internet Features

107

0

0

0

Problem with motorola router( resendial gateway splash page)

How to fix this blank page from my motorola router ? Please help me how to fix this problem. I try to cange ip adrees but still this problem.How to fix ??? Thanks a lot.

Questions

 • AT&T Internet Account

436

1

0

0

Apple Mail issues with Uverse, new Motorola modem.

We just changed offices and AT&T came over to hook up our internet service, upgrading our Uverse modem to a Motorola NVG510 (from an older 2Wire unit). Ever since installation we have experienced intermittent email issues with our Macs: 1. On two Macbook Pros (mine running Mavericks 10.9.4, the othe

Questions

 • AT&T Internet Features

658

3

0

0

NVG 599 Keeps Rebooting - Gigapower

My NVG599 keeps rebooting itself.  Not disconnecting, but a FULL reboot.  This happens 2 - 3 times a day, if not more. In my "Firewall" log, it shows a LOT of "Illegal IP Address" under "Reason".   Sounds like it could be a DNS issue and since AT&T locks down the router and won't allow us to change

Questions

 • AT&T Fiber Equipment

2.3K

5

0

0

Setup IPSec for MG7700

My wifi calling is turned on and shows a plus sign but texting does not work until I leave wifi. After trying to research the wfi calling settings I found out there was none. Then somehow I stumbled onto a post with IPsec and found https://www.att.com/esupport/article.html#!/wireless/KM1114459?gsi=4

Questions

 • Data & Messaging Features, Internet Tethering

451

7

0

0

Unable to receive MMS messages from some people

I'm unable to receive MMS messages from some people. I'm using an unlocked Moto Z Play and the stock/standard Google Messages App on Android 6 Marshmallow and just upgraded to Android 7 Nougat. Still having the problem. It tells me I have received a message, but it says "unable to download, touch to

Questions

 • Android

10.8K

31

0

Motorola NEXUS 6, locked, no ringtones?

I have a NEXUS 6. When the lock screen is active, the phone is _silent_. No ringtones, no notification tones. Is this a setting, a feature, or a bug? Anyone?

Questions

 • Android

448

2

0

0

Unable to get Sim Card for Moto G5S Plus

I recently purchased Moto G5S Plus.  My phone's IEMI number and model number are not in the AT&T system, so they will not give me a sim card.I have called the support line, used the online chat, and contacted my local AT&T corporate store, all of which advise they cannot provide a sim card without t

Questions

 • Phone & Device Upgrades

592

1

0

0

Tried unlocking my phone but it was flagged as fraud!

Good day! I bought a Moto Z2 Force phone (AT&T model) online from the Motorola website last October 27, 2018. I just received it today. I will be using my phone in another country so I want to unlock my phone. However, when I followed the AT&T device unlocking instructions online, I received an emai

Questions

 • Wireless Account

108

2

0

0

Motorola NVG589 Port-forwarding and IP Passthrough

Hello all,I recently upgraded from UVerse to Gigapower and so far the network has been great! That being said, I host a NAS and a file/web server (serving ownCloud) at home. Prior to getting Gigapower, I had port-forwarding set up so that I could access the NAS and webserver from outside my network.

Questions

 • AT&T Fiber Equipment

2.3K

2

0

0

AT&T cannot unlock my Z2 force to allow me to use it elsewhere!

Very long story to follow but basically AT&T either refuses to unlock a phone I paid for outright and was not on their payment plan OR they do not get unlock codes from manufacturers for devices not sold through them. I lean toward the 1st option as I have unlocked non AT&T phones before without iss

Questions

 • Android

191

6

0

0

Unlock code provided by AT&T Portal does not work for Moto Z2 Force

*****   Received the code, but it does not work.  When I enter, it says it was unsuccessful.  Still shows networked locked on top.  The weird part is that there is no "1 of 5" or "1 of 10" attempts displayed.  I did a factory reset, but still the same issue.  Can anyone help?   Thanks, Peter   [Edit

Questions

 • Other Phones & Devices

76

0

0

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.