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Told Activation Fees would be waived and then after starting service, I was told NO

I am highly disappointed in your service right now AT&T. I was told (in a chat transcript  that I have saved in my email) that my activation fees would be waived. Low and behold I get my first bill and all 4 activation fees are on there totaling $120.00. I did online chat and was told that activatio

Questions

 • Wireless Billing

1.3K

2

0

0

Double Charged for service and I have received no assistance in receiving my refund

I bought an At&T simcard and a prepaid line on August 15th from an AT&T retailer at Greenwood, Indiana om US-31. The deal was $50 but $40 with auto pay. I signed up for autopay and the retailer said that I have to make the first payment at the store. I did so and the retailer charged me $46

Questions

 • Wireless Account

168

1

0

Cannot Access the Phone Portal

I have been unable to access the Phone Portal on ATT.com. I've spent several hours of my own time and another two and a half either with a Chat tech or on the phone and neither is able to understand that I am not seeing the pages they were. I have been building and working with computers since the C

Questions

 • AT&T Phone Features

65

1

0

0

Closed

AT&T screwed us over....

Ok. So this is kinda a long story, but this is the short version: my husband and I signed up for service April 9, 2014. We were offered the next plan and the customer service lady helped us figure out that (according to what she told us) it would be cheaper for us to buy our phones outright instead

Questions

 • Wireless Billing

679

9

Equipment deposit refund

I paid $275 to AT&T upon installation of internet and home phone services, the additional $150 was for our equipment rental and I was ensured that we would be given this deposit back at the end of our service if we did not damage any of the equipment.After moving, we could no longer could use AT&T.

Questions

 • AT&T Internet Equipment

185

0

0

0

I Didn't have the funds to pay with auto pay but i added the funds later and my plan hasn't renewed

I Didn't have the funds to pay with auto pay but i added the funds later and my plan hasn't renewedit said my account balance was $55.00 so i added the 55 and all it says now is payment due $0.00 due date now and i need service for work i didn't get paid till today so i added the funds today

Questions

 • Account & Usage

257

3

0

0

Next and military do not mix!!!

My wife and I decided to go to the AT&T store in Navarre, Fl to check on upgrades. We were eligible. I told the salesman that I was leaving for in a few days for Korea. He said I would be able to suspend my account since I was on orders. I called AT&T that following weekend to suspend my account and

Questions

 • Wireless Billing

348

2

0

0

your internet is terrible

Okay because my mum is cheap she decided to bundle our internet, TV and phones. And i gotta say Direct TV is good for watching shows, you have decent celular service and your sorry excuse for internet is terrible. I mean i've used AT&T for internet for about 4 years and i have absolutely nothing goo

Questions

 • AT&T Internet Plans

1.2K

0

0

0

Should I pay for a phone AT&T collected from me in Oct. and has been billing me and unknowingly ?

In Oct 2016 AT&T store in Staten Island customer rep. took my Samsung S7 edge and told me that i would not have to make anymore payments on the phone and issued my a new iPhone7. In March while reviewing my bill I saw that the phone was listed as my wife's phone and I was still paying for it. I spen

Questions

 • Wireless Billing

252

2

0

0

Need help

Hello. My friend got a message on Whatsapp from someone that claims to be you. They say that he won 400000 US dollars and we are curious if that's you. The number that sent the message is +8615506008714. Is that you? If it isn't what should we do?

Questions

 • Wireless Account

169

1

0

0

Why doesn't the Internet work?!

We've had att 18mbps for about 3 months now and it honestly worked great the first month. It has slowly just gone downhill to where we are today: I'm forced to reset my router every day to use ONE device.(roku TV) My husband and I turn off the wifi on our phones and now I'm out of data at this point

Questions

 • AT&T Internet Equipment

167

1

0

0

How much are college athletes' names and images worth?

How much are a college athlete's name, image and likeness worth? And who would want to pay for them? The questions are front and center now that the NCAA, pressured by individual states that have started acting on their own, has taken a major step toward allowing athletes to make money off their fam

Questions

 • TV shows

794

1

0

0

Accepted Solution

Official Solution

Charge pending expired

Got an email today about a charge that was pending had expired on my bank account from AT&T K006 9968 ESTOR for about $44. I recently preordered the Apple Watch series 5 Nike so I thought maybe something went wrong with the order but I talked to a rep and they said the order has been paid and is sti

Questions

 • Wireless Billing

385

3

0

0

Accepted Solution

Official Solution

Transfer account balance from one prepaid to another

Family members want to use the account balance in one (or two) prepaid phones into another and then close those accounts.  Any way to do this or is the money attached to the original phone numbers/accounts and no way to move that money paid to AT&T?  All the phone accounts are prepaid/Go phones.  Tw

Questions

 • Account & Usage

10K

3

0

0

Accepted Solution

Official Solution

Money taken out on Go Phone Account

So when I first got my At&t Go Phone, I had the $50/month plan. For some reason, At&t decided to charge me the $9.99/month fee for At&t Navigation. I went online to cancel it and it only gave me $9.66 back, so I had $49.67 on my account for the longest time. Then I added $100 and had $149.67, which

Questions

 • Wireless Billing

3.2K

7

0

0

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