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a returned equipment (modem) charge?

I returned a modem back in July 2017 in the box it came. One was taken by the service technician who came to our house. I had only had the modem I returned about 3 weeks if that. The previous one had issues and this one wasn't any better. So I cancelled and returned it. So after a while I checked th

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211

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HELP ASAP PLS

i have a att.net email and i cannot receive emails or send emails

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41

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DO NOT TRUST PHONE ADVISORS

I posted a few months ago about the upgrade program with the 1000 trade in credits where after the new phone was bought and the contracted signed for the 1000 trade in and only given 130 and told when calling in and concerned that was the first 2.5 months credits, to bring told that was the whole tr

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49

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ATT MANAGER WANTED ME TO WRITE A COLD CHECK

I transferred my phone service to ATT in August 2023. When I got off the phone I was to pay $184 for 3 lines and internet, one bill, paid on the 9th of every month. That was the whole point for switching...to have one bill. Since then I have spent over 34 hours on the phone because my internet is se

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No FOX News now for days!!!!!!!!!!!!!!!!!!!!!!!!!!

I always watch Fox News online at ATT Uverse.com and for days, it cannot find a stream.    [Edited to comply with Guidelines]

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922

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Requesting Fiber

Hello, I'm the President of our Neighboorhood HOA. I was wondering who we contact locally to get a bid to price out bringing AT&T Fiber to our neighborhood? The neighborhood down the street from us has AT&T Fiber so I know it would be possible. We currently only have Spectrum as an option an

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101

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AT&T is charging me for a package the carrier lost!!

Sent back an unopened iPhone XR using the return label that came with the order.  Instructions on the website say handing it to a USPS mail carrier is an acceptable method of sending it back.  Not thinking to take a picture of the box, I handed it off.  Now it's 3 weeks later AT&T says they still ha

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151

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E billing notification

i was never notified that i was enrolled into their e-billing program. Like a dummy i was sitting at home waiting for a paper bill to arrive. As a result i was charged a $49 restoral of service fee after i paid my paper bill along with two $9 late payment fees. Add to that i was even charged a $47 c

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697

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Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

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1K

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$24,000 bill!!!

ATT didn't add the international plan to my account despite my request, then proceeded to charge me for all data on our trip, $11,000. After many HOURS of phone calls and transfers they finally fixed the problem. Now my bill is $24,000+ because they are charging international fees while I am home. M

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175

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cancel landline

Need to cancel landline effective Feb. 15. Will I get a final bill for 3 days since my cycle is 2/13-3/15?

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242

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Locked out of email for over a year…

locked out of email for over a year. AT&T continues to ignore my pleas for help. Now locked out of other websites and apps due to not being able to receive login codes.

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Name on account

u spelled it wrong its Cedric J and I was wondering do u have my correct address[edited for privacy – please do not post personal information]

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Re: how does the person who refered get a referal number so I can register and they will get their r

A friend referred me but I didn't have her account # her name is Arica Whitesides

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Non-political programming please?

I'm wondering why U-Verse Programming thinks the nation should have to watch Michelle Obama's one-sided political Democratic message on so many stations. This isn't a "Michelle Obama speaking as our first-lady" message, which might be appropriate or of broad interest. This is nothing more than a sha

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54

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Reinstate service

My cancellation was put in for today but we will still need service for a few more weeks since we will not be moving til then . Please contact me back at [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses,

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457

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My curb, lawn, and sewer cover were damaged from digging - can't get a response locally

Hello!  AT&T recently did some digging in my neighborhood (Cleveland Hall in Old Hickory, TN), and we were out of town when it occured.  When we returned, we found the curb had been damaged – it is badly cracked, and it is moved about 2" out from where it is supposed to be.  Also the sewer cover is

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312

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Why isn't there an online chat.

It's mind boggling that AT&T doesn't have online chat for support with preexisting account's. Especially when (literally) every of competitors allows their customers to contact via 611 when a phone has been falsely suspended, instead of telling you to call from a different phone. It's 2020, its not

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64

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Multiple Hard credit inquiries on my credit in two days

Hi,   ATT made two times hard credit inquiries to my credit and no one in the sale team and anywhere I call can help me with this and why there has been multiple credit inquiries from ATT in my credit cards.   I called Trans-union, Equitfx and Experion and all of them said that ATT needs to send the

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115

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Closed

Restraining Order...tonydi ACE - Guru

tonydiACE - Guru Your response to my question was a little too smarmy for my liking "Ace." Do not respond or reply to my comments or posts, if any, now or in the future "Ace." Note to any AT&T employee: If there was any hope by AT&T of retaining me as a customer, it's gone now. You ca

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