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Configuring AT&T Fiber with Netgear Orbi

Hello, I have AT&T Fiber using an 2Wire 5268AC gateway. I also have a 2-node Netgear Orbi mesh network using RBR850 routers. I have configured them both for the gateway to passthrough the internet traffic from the gateway to the orbi, but I've been using old documentation from users in these c

Questions

1.4K

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Expected DSL rate for 100/20 service with two bonded pairs

Hi, just had a technician here because our DSL only shows ~ 82 MBit downstream even though it is the 100/20 service. The modem reports: DSL Status Line 1 Line 2 Line State Up Up Downstream Sync Rate (kbps) 38652 44090

Questions

791

9

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Lies and Misinformation.

I am constantly disappointed with the performance of the internet I am provided. I pay for up to "400 Mb/Ps" or 50 Mbs for anyone who is not trying to make it seem faster than it really is; and yet I have only ever gotten this speed either shortly after I get off the phone with them to complain or w

Questions

174

4

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Stuck On SmartManager Loading Screen

When trying to set up my modem, the last step is to use the SmartManager app to set up the internet connection, but we have tried this multiple times and it always gets stuck on the loading screen and does not finish setting up the connection. We've deleted and reinstalled the app and restarted the

Questions

466

1

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vpn settings for bgw320-505

We cannot get through our BGW320-505 Wi-Fi gateway using OPEN VPN. We can get VPN to work on the internal system. We have tried to ping the router from the outside with no success.  We know the outside world sees the correct IP when we do a "what's is my IP address"  it returns our IP

Questions

2.5K

3

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DUAL WAN ISSUES with ARRIS BGW210-700 - HELP!!

Here is my problem…. I have two 1 gigabit connections. I am trying to create a DUAL WAN with a load balance. (I have an ASUS GT-AX11000 router, and another one behind it setup as an AImesh.) The two ISPs each have a separate modem. The xfinity comcast has an XB-6A modem/router. I set it to bridge

Questions

1K

3

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Optimizing Google Mesh WiFi with ATT Fiber BGW320-500

Hi, I am not getting the WiFi signal strength I should given my infrastructure. Home is 3600 sq ft, fiber comes in at NW corner in basement to BGW320-500. I have four Google Mesh units spread over all three levels, using a the same SSID/PWD on the fiber modem and Mesh units. 1. Basement unit conn

Questions

1.1K

6

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AT&T Modem Firmware update

I spoke today to an AT&T rep about my modem having a firmware update. I asked the rep if I was responsible or was AT&T responsible for Firmware upgrades on the modem. The AT&T rep replied that it was AT&T's responsibility to do the firmware upgrade. I explained to the rep I had a fir

Questions

5.3K

18

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BGW320-505 Fiber IPv6 Prefix Delegation

I'm having an issue troubleshooting IPv6 Prefix Delegation on the BGW320-505 w/ ATT Fiber plan. My setup is BGW320 -> Cisco firewall -> multiple Internal networks (IoT, Wifi, etc) On the BGW320, I've configured the Cisco firewall with IP Passthrough for IPv4 and I've made sure IPv6 PD is

Questions

755

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Ps4 test connection failures with Arris BWG210-700

A few days ago our wifi suddenly stopped working across all devices. After my mother spoke with support she was able to get only her laptop to work through the Ethernet cord she had attached which is odd because my PS4 was also attached via Ethernet and would not work. So the next day we were sent a

Questions

63

4

Replaced modem; old network name shows up instead of new modem name

I just got a new modem today and while the technician was here, I could see the new network name show up and I connected with the new password. I had internet access at this time too. Shortly after that, I lost connection to modem and now my old network name (from previous modem) shows up and I

Questions

6.2K

3

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Dog ate my Wire

My dog ate the Green wire that goes from the wall jack to my ATT modem. It is smaller than a Cat5 wire, but I don't know what it is called.  What is it called and can I purchase one from Best Buy or somewhere.  I need back up ASAP.  Hopefully it is not a ATT thing I have to wait for.

Questions

820

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"No need to return a modem."

We got a notification saying that we don't have to return a modem. That's great. "Please recycle," it says. Then I find out you have to pay for recycling those things at a depot. Sounds to me like AT&T would do that but as usual, big corporations are slowly shifting all their costs over to th

Questions

313

3

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Moving from one apartment to a different apartment in the same complex

Hi there, I'm moving next month, but just transferring from my current apartment in my complex to a different apartment. I currently have gigabit fiber. I'm just wondering what the process is for AT&T to move the fiber service. Will the tech just disconnect my modem from my current apartment

Questions

3.5K

9

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Can someone please help me identify this wall-mounted equipment?

We're about to move, but because of the relatively long time between moving out of our current apartment and moving into the new house, we've been advised to cancel our service and then sign up for a new service. We've been instructed to return a modem which I was under the impression was locked

Questions

255

7

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What is the latest and best modem for Gigabyte service?

I have the NVG599 and I am not getting great reception or speeds.

Questions

373

0

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Closed

Slow 5G LAN ?

NEW ...ATT 5G Fiber ISP just installed; only getting between; 1.5 to 1.47MB download from speeds ethernet but get 3.5MB upload.How can I fix it?Twice, TECHS, have come out now, and say it's my system! It does not make sense: Using (1) Cat 6 ethernet directly from modem into 10G NIC card NIC settin

Questions

43

2

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Securing power to my Fiber modem/router

On my Fiber modem/router box there is a warning that says to keep it plugged in and powered at all times. I plan on installing a 240v outlet in my garage which will require me to secure power to my house while I install the new breaker. Are there any preparations I should make for my modem/router to

Questions

42

1

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Gateway Flashing Red Light

Red light is flashing slowly. I’ve unplugged and replugged power and fiber optics connection. I’ve used the reset button twice and there’s no outages in my area. Need more support

Questions

58

1

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Customer Service Call-Back Delay - Worried about wrong charge

I called customer service at 10:50am and they didn't call back until 1:21pm at which point I was unavailable and missed it. Anyone know how to get a real person a bit faster? I keep getting emails and calls to return my equipment but I'm still using it and was told to ignore it and I'm afraid I'll

Questions

25

3

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