
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
since the option "Parental Controls : is Disabled'" I heard people say buy generic router to block websites, what router do you recommand , and is there a guide how to do the ip pass through ? thanks"
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
Hello, everyone. New to AT&T. Got Fiber 1000 Mbps. Solid speed, but when the technician came to install it, I asked him if I could use my own router. He said "yeah, of course." Okay. Except he wired the primary OTN connection to his own AT&T router and simply connected my router to the AT&T router v
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I have been dealing with settings on the latest modem provided by AT&T. Security settings wpa2 - is not the latest version. ac/n/b etc. is not the latest also. When will AT&T provide software upgrades, if possible, for BGW210-700??? Are upgrades possible??? Doe
Questions
•
Device Features
Accepted Solution
Official Solution
Novice question about remote access to the ATT Pace 5268 modem. I provide IT support for my father-in-law who lives cross-town. His old ATT Arris NVG599 cable modem allowed me to see make config changes via port 30677. ATT upgraded his cable modem to a Pace 5268. Research suggests that remote ac
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
We have an eero Pro wifi system at home and just upgraded to ATT fiber and have a BGW320-500. Was wanting the eero sytem to handle all wifi. I went into our ATT device settings and turned off/disabled wifi and Packet Filter Firewall. What about IP Passthrough settings under the Firewall
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I recently had installed ATT&T fiber. I received the modem/router BGW210. The signal is really bad. How can I used my own router that I had before with my ex-ISP. I have an ASUS RT-AC68U. The tech that did the installation told me I couldn't use the router because the equipment install is modem/rout
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Netgear Nighthawk R7350. Wifi works but the ethernet connection through the Motorola NVG589 gateway doesn’t. I have tried all the recommended passthrough configurations including both dynamic and fixed DHCP. The gateway does not report the router’s MAC address - it does show all the other devices o
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Closed
Learn how to set up your own router The Arris BGW210-700 BGW320 is an advanced residential gateway that supports VoIP, IPv6, video delivery, security firewall, and extensive remote management features. The BGW210-700 Broadband Gateway delivers robust video, primary line telephony, and
Questions
•
AT&T Internet Equipment
Accepted Solution
I would like to utilize my owner modem/router in lieu of the AT&T rental. Is this an option with their DSL services? I am trying to get away from paying the "rental" fee of $10/month for the rest of time.
Questions
•
AT&T Internet Equipment
Accepted Solution
This past weekend, my home network internet was down for 2 days because of an ATT outage. This was an extremely rare event, but it was very disruptive to my work. What is more common, in my case, are power outages which, despite my backup batteries, take down by broadband connection. So, w
Questions
•
AT&T Internet Equipment
Accepted Solution
hello, Im trying to look into a new modem router as I've experienced horrible connection issues for the past few years. I currently own the ATT Uverse 5268AC modem router. Ive had this modem router since 2016 and im finally deciding to pull the trigger and attempt to get a upgrade! The issues with m
Questions
•
AT&T Internet Equipment
Accepted Solution
What are all of the steps required to enable IP Passthrough on the BGW320-500? I’ve read a couple of different things, so I just want to be thorough. Lastly, after it has been properly configured, if I decide to revert back and disable Passthrough, how do I log back into the BGW320-500? Do I have t
Questions
•
AT&T Fiber Equipment
Accepted Solution
Closed
Hi, This question is regarding AT&T Router and the USB connections. I read through many forum posts/questions about the router's usb connections. Why or how do we get access to these usb ports? I read that those usb ports are disabled or meant to be for router purposes. If the usb ports are o
Questions
•
AT&T Internet Equipment
Accepted Solution
First, this isn’t intended to be an “I’ll use every dollar I earn to short your company. Don’t care if it makes me destitute.” Aggressive writeup, this is a “Get it together” & “Fix you (Edited per community guidelines)” message Two goals today for ATT: First, for context, here i
Questions
•
AT&T Fiber Account
Accepted Solution
How do we change the IP address range to include 192.168.1... and 192.168.2. Every time I try to change IP range it will only take one. Anything I am missing here? I have the Nokia BGW320-505 model and everything works fine I just need to create a separate network for my Home servers. Any help is ap
Questions
•
AT&T Fiber Equipment
Accepted Solution
Closed
I recently acquired the bgw320, and I'm encountering connectivity issues with certain devices. Despite confirming the correct credentials, devices such as Bose 500 and Blink outdoor Gen 3 cameras can see the Wi-Fi but are unable to connect. The error message indicates an "invalid password," even tho
Questions
•
AT&T Fiber Equipment
Accepted Solution
I have ATT Giga internet with a gateway and a GT-AX11000 router.I'm sick and tired of the intermittent internet disconnections due to the issues logged below. Support is full of drones that don't really know anything and I've already replaced the gateway once and reset the gateway COUNTLESS TIMES!TH
Questions
•
AT&T Fiber Equipment
Accepted Solution
Hey There. I am curious if I can use a Netgear modem instead of the gateway supplied by AT&T. I would prefer to use my own gear. Any particular models that are compatible with fiber, I should know about? Any tips or procedures for set up? thank you for any help you can provide.
Questions
•
AT&T Internet Equipment
Accepted Solution
A few days ago, our DSL modem of 15 years died from a lightning strike. ATT was quick to bring in replacement and when we can get a device to connect, the internet is much faster and more stable than it had been in years, however we have problems keeping devices consistently connected. For example,
Questions
•
AT&T Internet Equipment
Accepted Solution
my current router, 2Wire 3801 HGV-B, it's OLD and I NEED A BETTER REPLACEMENT! HOW CAN I GET A NEW MODEL? has an issue with intermittently resetting itself @ the WRONG TIME! And that's not GOOD SINCE COVID-19 Has Sent me HOME WORKING FROM HOME! I NEED A NEWER, BETTER MODEM!
Questions
•
AT&T Internet Equipment