Yesterday I had a tech come because the day before our internet kept going on and off. He checked the lines and said they were fine. He did replace the "RB" which is what he called the modem. I pointed out that it was plugged into a Belkin uninterruptible power source, and he said those are bad. He

Moved to Att fibre from comcast recently assuming it will provide better performance and will be reliable. I work from home and therefore internet is very critical for me. This morning I woke up with no internet service, turn out the modem somehow dies and would not power up at all. Called att suppo

Modem/Router remote accessed by intruder and changed the router firmware.  All the desktops/laptops/phones have been used as DDOS zombies, icmp tracking/redirect evidence on every device in my house.  My credit card was stolen.  They are getting live feeds from my computer monitor.  I have had multi

I’m using my original AmpliFi HD router & network setup after recent AT&T Gigabit fiber install. I’ve already turned off both the 5ghz & 2.5ghz radios on my BGW320-505 Fiber modem so there’s no clash or crosstalk & set it up for passthrough with the help of a few forum posts/YouTube

Hello, ​ I have been trying to set up my work phone at home to work remotely all week but my Mitel 5330 keeps getting stuck at DHCP Discovery. I have an ethernet cable going from the AT&T gateway to a PoE injector and ethernet from the injector to the phone. However the phone is not getting an IP

Currently I have BGW320-500 Model, which automatically reboots atleast once a day. For 5-7 minutes, no internet at all.  Complained multiple times to AT&T, but no resolution yet.  These are the things I tried out :- 1) I used to have BGW210-700 Model, which had exactly the same iss

When I pause a device on Smart Home Manager, it does not block Youtube or Internet browser access to the wifi. Apps like Discord or Apple Stores are blocked, but I can still access youtube or use Internet browsers to access any site. Is there a way to fix this?

The virtual assistant is still telling me, "Looks like your AT&T Wi-Fi Gateway software is getting an update. It'll be offline for about 20 minutes." after over an hour and a half from the first time I checked and got that message. Is it safe to say there's an issue and I should try to restart i

Encountered a new error message, have never seen it before. Trying to access gateway's Advanced Settings from SHM, received the error "You have to be on the main network to access Advanced Settings". Don't know what this means or how to remediate. Thanks.

I need a detailed description on how i can install a VPN or how to set up passthrough on our ATT device BDW210-700. Also we got this in 2019 can we get a new router modem whatever this is because our internet has become super slow. we want a modem router that can hold a vpn we do not want anyone kn

We have had our internet modem for over 2 years. Last night we started hearing 2 beeps, then a pause of about 5 minutes, then 2 more beeps. It took us awhile to track down the source. It is the modem. All lights are green and we have service. Why is it doing this?

I can't seem to get IPv6 working with the AT&T fiber supplied BGW320-505 in IP Passthrough mode connecting to an ASUS RT-AX88U router. I'm going to need some documentation or assistance on configuring both those devices to work with one another.BackgroundI'm trying out AT&T fiber as a possib

I am trying to configure my BGW210 to run in as close to bridge mode as I can get. I've pulled up guides and walkthroughs for this but every time I believe I've configured it properly I just get no network connection. right now I've left the BGW210 stock reset except turned off wifi and piped the co

Hi, I am presently stuck with the Motorola NVG router which does not support 5GHz wireless, 1 Gbps ethernet, 802.11ac, or (and probably the one thing you can't work around) configurable QoS- stadnard features for modern wireless routers. I was wondering if it was possible to replace my current modem

My 3801HGV modem keeps resetting at 7 pm every day and has been doing so for 3 weeks now. When it happens I get all the green lights go out except one.  Then the modem reconnects in about 2-3 minutes and everything is fine until the next day.   I seems to me that this is a hardware issue but maybe n

was there a recent update to the ARRIS NVG589's software? I ask this because all of a sudden my mothers computer cannot connect to the wifi. I looked at the device manager and it stated that the drivers were bad. So that means they were no longer compatible with the 589? IDK. I tried clearing the dr

Cannot contact anybody to replace broken DSL modem. Are they phasing it out and replacing it with something else? Why can't I get in touch with anybody on the phone about it?

Yesterday 1/23/19 , I got 2 letters from AT&T stating I need to return 2 modems/gateways with serial numbers ,that were never installed ,or even shipped to address, while on phone and chat  with  AT&T ,agent states IGNORE those letters ,because they were generated AUTOMATICALLY , problem with that i

Hello,I am a small buisness and have recently switched my modem using the following email.(https://equipmentupgrade.att.com/emails/followup1.html)Since I switched them all my ports have been undone and set to default. I need the TCP/IP port 25 unblock as it is by default on AT&T Modems. Can someone

Hello, I'm new to AT&T internet. I have read in a few posts here that the C1100Z can be setup for internet, but no one ever goes into any specific detail as to how. I've tried in vain for a few hours using ipsettings from the stock DSL BGW210 modem, and I can get an DSL 'connected' and Internet 'con