
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
so, i'm in the middle of changing ISP's, so no wifi for a few days for me, and i wanna use my iPhone 6 as a hotspot till i get wifi. thing is, i'm not totally sure if there will be additional charges. reason being is being i have the 25gb no overage charge family plan, so even if i go over my 25gb w
Questions
•
Apple
Accepted Solution
Official Solution
So I am excited to sign up for the new 15 GB promo plan. I'm currently on 10 GB Mobile Share plan and am financing my iPhone on Next. I see the plans have been launched as of 08/15/2015 and the pricing for 15 GB has been matched to price for 10 but whenever I log in to change it in app or on myatt.c
Questions
•
Wireless Account
Accepted Solution
Official Solution
Closed
What are the details for Rollover Data?
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I have several smartphones that I am thinking of moving to a mobile share plan + 10 GB of data/month. I'm assuming that I could also add an ipad for 10/month and use the ipad as a mobile hotspot, but I can't find anything that says this (they only talk about "smartphones" or say that you can use Mob
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
Hello, I would like to know what is the justification for a Mobile Share Plan of 40GB that cost $150 a month to the next level of 50GB to COST $330.00?!?!?! I'm a bit frustrated because this month I used my 40GB in its entirety because my wife is traveling and we have been using Facetime several tim
Questions
•
Wireless Account
Accepted Solution
Official Solution
In regards to rollover on Mobile Share, am I correct in thinking that:Bonus data is used first and does NOT rollover. Plan data is used before rollover data.Only plan data rolls over to the next month.So on a 10gb plan if I have 5gb of rollover data from last month and use 11gb, this month it uses
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
Beware.. The $160 per month plan for 4 smart phones with ATT is pretty shadey. They don't tell you that you are required to pay for 4 smart phones at full retail price. Maybe that small detail is buried somewhere in the fine print when the adds on TV play, but make sure you know exactly what you are
Questions
•
Wireless Billing
Accepted Solution
Official Solution
This looks like PART of the new plan announced for May 20, 2016. At least the part for 15GB or higher Mobile Share Value plans. "When you choose a new 15GB or higher Mobile Share Value® plan, you will be able to place unlimited calls, send unlimited texts, and access your Mobile Share Value p
Questions
•
Network Coverage
From the FWIW department... Some folks maybe interested in this... DALLAS, Nov. 17, 2014 — Beginning Tuesday, Nov. 18 and for a limited time, Mobile Share Value customers can now get 15GB of truly sharable data for the price of 10GB ($100 a month for the plan charge plus device access charges). http
Questions
•
Data & Messaging Features, Internet Tethering
I've been with ATT for over 5 years. I've NEVER upgraded during that time and still have an old iphone 3GS. I've been waiting for the iphone 6 to come out so I can finally get a new phone, but a few months ago we switched from our old plan which was $125 a month to the mobile sharing for $97 a month
Questions
•
Wireless Account
Hello, I have the At&t unite pro and after setting up Upnp and even trying portforwading and dmz, I'm getting a Strict Nat type from the xbox one and other consoles. This causes lots of connectivity problems when playing online with friends. How do I resolve this so that I have an OPEN Nat type?
Questions
•
Data & Messaging Features, Internet Tethering
Is it possible to buy the Iphone 6 128gb on mobile share, then wait 4 weeks and cancel the ETF, while remaining on the same plan and with ATT? Why I'm Asking:Normal Method:399 up front cost20*24 = 480 loss of "discount" since now on contract (includes corp discount)---------------------880 This meth
Questions
•
Phone & Device Upgrades
Hi All, Called customer retention and discussed cancelling service. The service rep promised the following deal: 15gb rollover data - $100ipad (no contract) - $10iphone (no contract) - $15basic phone (no contract) -$15iphone (contract) - $25iphone (contract) - $25 This was on 3/19/2015. I was exci
Questions
•
Wireless Billing
I am aware of the policy. I am aware of AT&T's stated reasoning for that policy. What I'm here for is: -I contacted AT&T customer care and inquired why the policy is to throttle only unlimited users and not the mobile share users. Also why is the cut-off 5GB. In addition to the normal answers of, "b
Questions
•
Data & Messaging Features, Internet Tethering
I posted my 2 cents about this whole bait and switch on the Mobile Share plan and feel it my duty to give AT&T a LITTLE credit for addressing my issues. I called customer service this morning and got the standard non-answer answer everyone else is getting about "well, try the NEXT plan" or "Buy you
Questions
•
Wireless Billing
I've had the mobile share advantage plan for two bill cycles now. I hit my limit last month and was not throttled but according to the myat&t app I was charged. However, I was never charged for the overage package. The most interesting thing is that only the myatt app itself says I
Questions
•
Data & Messaging Features, Internet Tethering
I pre-ordered the iPhone 6 through NEXT, and on the confirmation email I saw a recurring monthly charge of $40 on top of the monthly installment for the phone. It said 1GB mobile share plan for iPhone LTE.I am already on a 10GB mobile shared value plan, why am I still getting this charge?
Questions
•
Wireless Billing
Closed
AT&T Mobile Share Value Plans offer a new way to share data on up to 10 devices with no annual service contract while enjoying the nation's most reliable 4G LTE network. No annual service contract option Unlimited Talk & Text for phones Shared data on up to 10 devices Data options are: 300MB, 2
Questions
•
Wireless Billing