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I have been charged for data I did not use!

Hello, I have just gotten a bill for my monthly wireless data use for a device that is used for work.  It is nearly always in a place where there is already a stable wifi connection (business). My phone says I've used apps which I do not even have a subscription for! Itunes, Netflix, and others, the

Questions

 • Wireless Billing

324

9

0

0

My Mom still pays by check as soon as her bill is received and her copy shows that ATT ran the payme

My Mom still pays by check as soon as her bill is received and her copy shows that ATT ran her payment for 2 cents less than the amount of the check.  The check was written for the correct amount but she was charged $9 for their mistake. She has a copy of the check and the statement proving their er

Questions

 • AT&T Phone Account

525

1

0

0

HELP: By mistake AT&T sent me 4 tablets in December. It's been several weeks and my bill is $694.46

I've been trying to resolve a mistake made by an AT&T rep who provided me wrong information at the beginning of December. It is now February and none of many CSS reps I've talked to have been able to explain to me why the issue has not been resolved. I am ready to find a different provider, even tho

Questions

 • Wireless Account

155

1

0

0

Fraudualent account opened by ATT agent and ATT doesnt resolve the issue for 8 months

ATT sales consultant K. S. (hereinafter i will not write the names but just initials of ATT personnel in order not to provide their private info) from the Att store # 121409  took my ssn and driving license to open new att account for me. Im still using the account that he opened for me. However, as

Questions

 • Wireless Billing

157

1

0

0

Paying ATT for Nothing

I recently received a bill from ATT for $237. I was shocked.   I used Digital Life for approximately two years.  After a couple hiccups in the first few months, I received great customer service.  I loved the Digital Life product.  The camera, the alarm, and the temperature box

Questions

 • Billing & Payments

333

1

0

0

Stop Mail / Complaint

Two questions... One, how do I stop AT&T junk mail from being sent to my house? Two, the reason I want it stopped is AT&T put me in collections for their mistake and so far won't own up to it.  Whenever you try to talk someone all they will tell you is that they don't have a record of the account in

Questions

 • AT&T Internet Account

751

3

0

0

Chose wrong plan by mistake, agent says it can't be changed. Is this correct?

Earlier today, I changed my plan (for two pay as you go lines) from the $2 daily to $65 monthly plan. I realised almost immediately that this was a mistake and that I should have chosen the $85 plan. I phoned and got an agent who told me that even though I phoned within an hour of the change there w

Questions

 • Plans & Features

170

4

0

0

How to file a complaint

I went into an att store to pay off my device. I also had a past due balance due on my account. I had already set up a payment arrangement prior to entering the store, and the representative said this was fine. I made a cash payment of $800 and the representative applied it to my bill instead! I exp

Questions

 • Wireless Account

5.2K

7

0

0

How to stop receiving someone else's bill?

Hello ATT Community,   For months now I have been receiving a bill for another ATT user. I assume this user accidentally used my email for her electronic billing notification.   For a while it wasn't an issue. I wasn't an att user and could simply block the email. Two months ago I became an ATT user

Questions

 • U-verse TV Account

330

1

0

0

Autopay refund

Hi. I got a problem.I used prepaid sim card.2 weeks ago, I went to store and request cancel the autopay.And the employee said, canceled the Autopay.But she got a mistake.Last Tuesday, the fee paid automatically. So, I went store yesterday again.Another employee was help me.He said, I have to call th

Questions

 • More AT&T PREPAID Discussions

178

1

0

0

Resolving a mistakenly blacklisted phone

I purchased  a Samsung Galaxy S9 from the original owner. The original owner, Eric, received the phone as a company phone. He, however, did not need the phone so he sold it before activating it. He never activated the phone.  12 days after purchasing the phone, my AT&T account was suspended and my S

Questions

 • Android

477

5

0

0

Misled about cost of wireless plan and stuck with fee

I wanted to be able to bring my home phone (landline bundled with internet: UVERSE) between our two homes.  We have had an internet phone before, so I knew that it was possible to get something like this.  The representative asked how much I was paying currently.  I explained that we had a UVERSE bu

Questions

 • Wireless Billing

220

2

0

0

Wrong contract and need to pay more

Hi, there,   Please someone can help me out. Here is the problem:   On 5/19, I placed an order online to switch from Verizon to AT&T for Mobile Share Value plan for three lines:   1. Line one: htc one mini installment $14.42, Monthly $100, plus $40 minus $25 . Montly total $115. 2. Line two: iphone

Questions

 • Wireless Billing

1K

17

0

0

Help cancelling pre-paid account from Australia!

Desperately seeking help and advise as I can't get in touch with AT&T directly from Australia. I was in the States for a three week holiday and bought a pre-paid US$65 service for my Australian cell phone. I researched this before leaving home and read all the information. I was guaranteed by the st

Questions

 • More AT&T PREPAID Discussions

145

4

0

0

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