Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (23)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Closed

Why Are U-verse Recordings Being Erased? - Solutions from the Community

Learn what you need to to do keep your recordings Are your recordings mysteriously disappearing? Believe it or not, it could be what you are doing. Check out the info below to learn what you can do to stop losing your recordings.     Why are my recordings being deleted? A normal fe

Questions

16.8K

1

0

0

Accepted Solution

Official Solution

Website Not Working - Help & Solutions from AT&T

Learn what could be causing the website not to load and how to resolve Are websites not loading? Is your browser running a bit sluggish? Having trouble with att.com? Check out the fixes below to resolve things like: Website loading issues The dreaded spinning ball or hourglass Picture loading issue

Questions

19.8K

5

0

0

Accepted Solution

Official Solution

How can I restore missing and deleted email? I can’t find my email. Missing Mail Restore Solution

Recover your missing emails The Missing Mail Restore feature can help recover messages that have been lost or deleted from your email account. It does this by returning your account to how it was at a specific time within the last seven days. You can then access the emails that existed within your

Questions

11.3K

4

0

0

Accepted Solution

Official Solution

Prepaid Payment History

Hello, I have downloaded Prepaid Account History - Payment. I was expecting at least AT&T Logo and Branding. It is easy for everyone to claim it if they need.   Please check attachment.

Questions

231

3

0

0

Accepted Solution

Official Solution

Group Messaging Not Working on iPhone - AT&T Community Solutions

Learn how to resolve Group Messaging Issues Having trouble sending a text in a group message? What about just sending a text? Are you missing the conversation? That is never good but we can help with that! Android users cannot see iPhone Messages If your previous device was an iPhone and used iMe

Questions

213.8K

41

0

Billing Discount not applied

Im bought done with AT&T.  Charge m ed twice in one month and credit not applied before charging my cc.

Questions

234

1

0

0

Missing e-mails in AT&T account

I went to search for important emails today and noticed that I have no e-mails after middle-October this year. I have verified this in Internet Explorer, Chrome, mobile phone, and other e-mail clients. Searching for known e-mail subject lines does not turn up the missing e-mails. Help?   EDIT:   Thi

Questions

330

2

0

0

pre 12/21/17 sbcglobal.net emails all gone

pre 12/21/17 sbcglobal.net emails all gone...please help!!!

Questions

69

1

0

0

Do Not Let Weather Slow You Down! - U-verse App

  Did you lose U-verse TV service because of an outage or storm? Are you missing out on a show? Do you need to check the weather?  You do not have to miss a thing using the U-verse Mobile App!   How To Download and Log Into The App Don't have the app? Check out the steps 

Questions

2.1K

1

0

0

S8 Navigation bar missing after update on 3/26/18

After an update on 3/26/18, the navigation bar on my S8 disappeared.  If I re-start it reappears.  When I open an app it disappears.  The color bar where the recent/home/back icons should be is visible; but, the icons are not.  If I hard press where the "home" icon should be it takes me home.  Howev

Questions

470

3

0

0

iPhone X that doesn't belong to me was reported as stolen?

Hi, so I just randomly got this phone call from at&t. here's a transcript of the voicemail they had left. My family has 4 lines and none of us owns an iPhone X. (not xr, xs, etc) This is very confusing because my phone number was blocked from network use three months ago since someone reported

Questions

360

2

0

0

Order and Refund Mayhem

I ordered an Apple Xs 64GB on October 7, 2018 at a store. The store did not have the phone in stock, so they said they could ship it to me. Fast forward to day of supposed delivery: UPS reports phone as "stolen", this was a Friday. I call ATT on Monday, they say I need to go to the store, so I go to

Questions

153

2

0

0

u100 channel list is unavailable on AT&T's awful website.

I'm considering changing my channel package.  When I look at the channel list comparison it does not show u100, even though it is listed as a choice on purchase site.  it only shows ufamily and then u200.  It does not show it on PDF view or interactive html view.Can you please send me a copy of u100

Questions

2.3K

13

0

0

Problems with getting an ENTIRE series recorded

My daughter is currently obsessed with "My Little Pony: Friendship is Magic" on the HUB Network (channel 335 in my area). I tried to set up a recording of ALL the episodes offered, so that they'll nest under a heading. That's my biggest issue -- manual/individual recordings won't be organized under

Questions

632

4

0

0

Why are my emails going from the Inbox to the Trash on Yahoo webmail?

For the last 2 days, emails that show up in the Inbox stay for a few minutes and then move directly to the trash without prompting. This appears to originate from Yahoo webmail. Now the trash folder is deleting automatically. I can't get any support from Yahoo tech support since we have an att.net e

Questions

1.6K

1

0

0

AT&T Next Trade In Missing

Original Issue Date: September 21, 2018Over the past few months I've spent countless hours on the phone with AT&T support in regards to an issue that is still unresolved. I've been missinformed throughout and any chance I had to resolve the issue on my own was lost due to the incompetence of untrain

Questions

717

5

0

0

AT&T Trade In Rewards Card - Never Received

I traded my phone in July 21st and the guy helping me could not apply the credits to my new phone. He said he mailed me a accessories gift card that can be used towards my bill for $165. It has been over 2 months and I still have not received the card in the mail and it hasn't been applied to my bil

Questions

344

1

0

0

AT&T Lost my returned equipment

In May 2014, I discontinued my service for ATT U-Verse. I was sent the boxes to return my equipment. On May 4th, 2014 I took the boxed equipment to the local UPS store for return. They processed the return and gave me the CPE Return Receipt and the Tracking Number.  The equipment reached its destina

Questions

1.1K

7

0

0

iPhone X Trade-In Stolen After Dropping It Off At USPS

I have the AT&T Next Every Year trade-in plan, and after receiving my new iPhone XS, I packed in my old iPhone X and dropped it off at USPS on 9/26/2018 at 6:09pm and got the US Mail Receipt as instructed by the trade-in instructions. While I was waiting for the confirmation from AT&a

Questions

5.8K

11

0

0

Email Switched to "Currenty by Yahoo" missing folders and 6 mos of emails

Something changed with my sbcglobal.net email address, and now all of my folders are gone, and I am missing the past 6 months of emails. help!

Questions

356

1

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.