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Montlhy billing increase by $10.49

Jul 13, 2018: I called 800-331-0500 today to inquire about the monthly billing increase of $10.49. I was told that it was due to the tax increase in the PA area. I asked him to compare the tax between last and current statement since that difference doesn't add up to the $10 increase (talk about tax

Questions

 • Wireless Account

2.6K

8

0

0

TREATING CUSTOMERS POORLY!

Hello,It seems from what I have been reading on the forms page that its ok to mistreat customers. Why is this acceptable in the culture of AT&T, to treat customers poorly?

Questions

 • AT&T Internet Account

227

0

0

0

WHY ARE CUSTOMERS NOT A PRIORITY?

Hello,Does anyone out there have contact information for payments that where processed but never applied to my account, I have confirmation number from AT&T and my statement as well from my bank that the money was taken!I have spoken with multiple reps and given information many times that is comple

Questions

 • AT&T Internet Account

231

0

0

0

New Service Scams

If you are here to help, tell me this, how do we get copies of our sales calls? I've called 4 times into customer services this evening and still at the same place I started. Nowhere. I recently moved and signed up for new Uverse services as well as switching over my wireless to ATT. I did not expec

Questions

 • Wireless Billing

362

5

0

0

Rewards Card for moving over existing connection

Hi, On your website I saw this option of getting a $300 reward card upon moving my existing internet connection over to a new location within the ATT connection. However, upon finishing the moving process on the website and checking out, I don't see any mention of the rewards card anymore. When

Questions

 • AT&T Internet Plans

124

2

0

0

Misleading ship dates showning on online att iPhone store

I ordered an iPhone 8 256 GB from an ATT store on Dec 21.  Store employee stated that the phone would definitly arrive by Dec 23.  On Dec 26 I received an email order status shipping update of Jan 24.  The ATT online phone store currently shows this exact iPhone 8 available for shipment by Jan 2-4.

Questions

 • Phone & Device Upgrades

249

0

0

0

Help possible theft fraudulent activity’s

Help!!!! Don’t know who to call. I traded in an iPhone 8 Plus back in September At the at&t store in the willow grove mall. Willow grove pa. I have yet to receive credit for this trade in and have been getting the run around from the store manager. I have an exchange of misleading text messages from

Questions

 • Wireless Account

143

5

0

0

CUSTOMERS TREATED SO POORLY!

I know I have asked this question many times before, but why do you treat your customers so poorly, are you trained to do so by management?

Questions

 • AT&T Internet Account

619

22

0

Avoid misleading AT&T switch program

I'd originally left AT&T because the people in the store promised one thing and then denied it later. I just switched back to AT&T after prices increased with Verizon, thinking it was likely just one bad experience. Boy, was I wrong. Again, store reps looked at my Verizon phone balances and checked

Questions

 • Apple

112

1

0

0

Lies, lies and more lies

Ok, I am going through the worst experience with AT&T in the last 3+ months.I had 5 cell phone lines , 5th line being a tablet.Since I never(hardly) used the tablet, I decided to cancel the 5th line to save $12 per month. So, I logged in to my AT&T account and tried to cancel the 5th line. But, I di

Questions

 • Wireless Billing

241

0

0

0

AT&T "Free iPhone 8" promotion

We are long time, high volume customers , however in a very lengthy conversation for the purpose of correcting our vastly inflated account, I was informed we had earned 2 'free' iPhone 8s. I reminded the rep why I'd called in the first place and informed her I in no way wanted no numbers or devices.

Questions

 • Wireless Account

58

0

0

0

Received misleading information and now I'm stuck with a year long contract

Wrote a lot, but want to give the full story...   On friday 31 March, I checked fiber availability on my new residence and it showed as it being available, which I was excited about.  After speaking with 3 different reps (see side note) all three confirmed that Fiber was available at my new residenc

Questions

 • AT&T Fiber Installation

564

3

0

Double billed!! They say prorated, but 2 bills equals 2 bills!!!!!!!

Ipad $10.00+plan $30.00+$15 data overage+taxes=Previous bill $56.38New iphone 6 $40.00+$44.50 activation+$100 plan+Ipad $10.00 +taxes 6% should equal about $210.41 right? Prorated charges  $53.48........plus 210.41 = $263.89!!!!!!! How is it possible to have a bill that seemingly combines the old pl

Questions

 • Wireless Billing

2.8K

9

0

0

WHY ARE CUSTOMERS NOT A PRIORITY?

Maybe I am not asking the question correctly, why are customers not a priority?

Questions

 • AT&T Internet Account

302

8

0

0

AT&T WILLNOT honor their BOGO promotion sold by it's store associate

In March of this year (2016) I visited the AT&T store in Plano TX (store number D12B based on receipt printout) to look at replacement phone for my wife.My wife was drawn to the new Samsung Galaxy S7 to replace her older Galaxy S3.Both my wife and I have had individual and corporate wireless account

Questions

 • Wireless Billing

859

6

0

0

Dishonest and Inefficient Experience for a new customers

I started the process of switching from Comast to U-verse in earlier February.   When I made the call to AT&T to make the change the package was explained to me and I was promised a $350 gift card once I activated service. We booked the install the 1st time.  On the first day the installer arrived t

Questions

 • U-verse TV Equipment

270

1

0

0

Misled about cost of wireless plan and stuck with fee

I wanted to be able to bring my home phone (landline bundled with internet: UVERSE) between our two homes.  We have had an internet phone before, so I knew that it was possible to get something like this.  The representative asked how much I was paying currently.  I explained that we had a UVERSE bu

Questions

 • Wireless Billing

220

2

0

0

Phone credits not applying right away when Wireless Bill rolls out can be misleading!

Hi, This is not really a question but moreso a suggestion and concern. I was looking at my bill right when it came out and noticed the bill does not reflect the phone credits (thru BOGO free offer) right away as well. I have no previous balance, totalled up the new charges, then subtracted the phone

Questions

 • Wireless Billing

523

5

0

0

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