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Sponsored Data and Directv now, misinformation on ATT site, and I lose all my data.

ATT sent text about sponsored data, so I signed up for Direct TV Now.  I have a prepaid account with ATT.  I looked online and even went to Direct TV Chat to confirm that using their service would not count against my monthly data limit.  I checked my data immediately before watching anything.  It w

Questions

 • Account & Usage

1.3K

12

0

0

Who do I pay off, and how much, to be rid of these thieves?

I spent nearly three hours on the phone today in three separate calls. In every case, AT&T's reps either lied or were misinformed. Each of them contradicted the other. When caught in misstatements, one rep simply dumped me back into the phone tree. Services that were far more expensive than describe

Questions

 • Wireless Billing

431

8

0

0

AT&T going back on their word

So, last week, while debating how to go about getting a new iphone and looking into the best available deals/plans for my wife and I, I called and spoke to an AT&T rep to give them a chance to compete and find out the logistics of shutting down my AT&T account if I decided to go that route.  My main

Questions

 • Wireless Account

395

6

0

0

AT&T Bait & Switch Practices - Please train your support representatives!

I reached out to AT&T Live Chat around Christmas and asked if there were any early termination fees if I wanted to port my number over to a different service and return my phone. Since we don't get to keep the phones if we do early upgrades, I was under the assumption that I could terminate my ATT N

Questions

 • Wireless Account

459

7

0

0

The pain of mailing older trade-in device

I Went to the AT&T store to pick up the new iPhone returning the current one on the NEXT plan two weeks back. Little did I know what I was about to go through in completing this transaction.I had the iPhone 5S also in the NEXT plan that I wanted to upgrade.The lady at the AT&T store said she does no

Questions

 • Phone & Device Upgrades

1.5K

3

0

0

Wasting customers time, poor customer service

Everytime I call At&t for support or ask a question I get the recorded message that "due to unusually high call volumes your wait time my be extened.  This message is played no matter what time you call in.  I have tried to have a problem resolved and after literally over seven hours on the phone wi

Questions

 • Wireless Account

45

0

0

0

INCORRECT INFORMATION... consistently

Pre-Paid ...  DALE Refused to give ID#       phone conversation complete at 19:08 PST   Misinformation, unknowledgable, arrogant, interrupting, and blocked me from talking to a more senior person.   I STILL DON'T HAVE MY ISSUE RESOLVED... i'M OVERSEAS AND TRYING TO CALL MY VOICEMAIL FROM A LANDLINE.

Questions

 • Account Features

113

1

0

0

Very Unsatisfied With ATT, $500 deposit - Misinformation, Unreturned Calls, Unfulfilled Promises

I've  been with ATT for 12 years. I was hoping to add a family member to my line and switch the name on the account for billing responsibility. I was informed that I should first transfer my family member to the account. Following this, I was told that if I wanted to switch billing responsibility, I

Questions

 • Wireless Account

307

1

0

0

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