Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (221)

Relevance
FTC223 MICROCELL ERROR GPS LOCATION

We have been using the microcell sucessfully for 3 years and have not moved locations. Last week the 3G was blinking RED and I reset the router, modem etc.  Reset network settings on phone etc.  All lights are green on microcell and STILL NO SERVICE going on day 5.  This is quite frustrating as my h

Questions

2.2K

11

0

0

setting up multiple MicroCells in one house with one router

I have a bit of a complicated set up at my house. In order to get a wifi network to cover my entire house I have had to use poweline adapters from my main router to extend the network wo the other end of my house where I have set up an accesspoint that covers the other side of my house.  In all of t

Questions

9.2K

70

0

0

DO NOT SWITCH TO ATT !!!!!!!!

Att is a terrible company, they separated my wifi and cell phone bill when i just wanted wifi added to my account under one account and they decided to separate them. also months later i pay my bill and then they claim I never made a payment and not only does my bank statements show the payments mad

Questions

48

0

0

Replacement of 3G Microcell

In a support call I was told that "a form was being filled out" so that I could receive my replacement. But we've received several notes since then that says we need to go to att.com/AcceptMyDevice. THAN LINK HASN'T WORKED FOR AT LEAST 2 WEEKS! I tried to log in - and by the way I have ALL my ATT pa

Questions

1.4K

18

Replacement of Microcell Tower

I received a letter from ATT approximately 2 months ago stating that I needed to contact them in regards to replacing our microcell tower as our area was being upgraded to 5G and our microcell would no longer be effective. Our signal strength in our home is very poor and inadequate.  I called

Questions

224

9

0

Stolen iPhone from worker

Has anyone else have there trade in stolen and no one seems to help it’s been a year of this and me paying for phones that I shouldn’t be paying on anymore

Questions

31

3

0

Microcell phone

I need the microcell for my phone can you send to me please send to use need for are home in ***       [Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account num

Questions

132

1

0

0

36 Microcell has solid redlight on top

for the past few months my microcell tower has not been working so I can't call or text anyone at my house.  does anyone know how to fix this issue? it just has a solid redlight on top

Questions

116

3

0

Microcell not working

Hi Everyone, I've used the white/orange ATT Microcell for almost a decade. Outside of the occasional restart, the device has performed well; without it, we have 1 bar of signal strength in our Wayne NJ home. A couple of weeks ago, we no longer had 4-5 bars of strength and the term "Microcell" was no

Questions

19K

72

0

0

WHy did my att microcell stop working?

We have a ATT 3g microcell . It no longer seems to be working?  What's going on and what can I do

Questions

306

6

Serial Number not valid for Cisco DPH-154 ATT MicroCell

I purchased what was marketed as a new MicroCell through Amazon. When trying to register it, the ATT system indicated the Serial Number for my unit was not valid. I spent an hour on the phone with ATT. They came to the same conclusion. Although their system had issues they eventually were able to ge

Questions

207

1

0

att microcell replacement

I want to replace my att microcell but I can't delete the old serial number

Questions

117

5

0

microcell has no ethernet connection (but ethernet works fine)

I've got a DPH151, been working perfectly for years...  now, not so much. This is NOT a "phone won't connect to microcell" issue....this is a microcell won't connect to the internet issue. Power light is solid green.  GPS light is solid green.  3G light is blinking green.   Ethernet light not on at

Questions

4.5K

24

0

0

Lack of Preparation for 3G Shutdown & Replacing Mini Cell Towers

On February 16th, I received a letter telling me that my mini cell tower will cease to function as of February 22nd. The letter said go online at ATT.COM/ACCEPTMYDEVICE to register for a FREE cell booster to replace the mini tower. I have tried and tried, but I cannot find the hidden button that tak

Questions

127

1

Need port forwarding on BGW320 for ATT Cell Booster

In order to configure and properly use a new AT&T Cell Booster (Model SS2FII Femtocell Multi-band SOHO), AT&T service call told me to unblock these Ports on my AT&T router (BGW320-500): UDP 500 UDP 4500 UDP 123 NTP ESP 50 On the BGW320 device configuration, I could navigate to Firewall

Questions

21

2

0

Closed

AT&T Sales Reps ARE LIARS who can sleep knowing they screwed over someone for their sale, AND NO ONE CAN HELP THERE, NOW I AM SCREWED....

Short story long, I was approached by door rep, advs I currently pay about $475 for 4 phones, internet & cable.... Rep is shocked and says that is crazy high and quotes Cable $110 and internet $85.31, we will call it $200....... promised gift cards for the switch (Transaction 1). Phone guy shows

Questions

176

10

0

Technicians do not show up to their appointments

My internet has not worked since a storm came through a week ago. I made an appointment for a technician to come out to my house after all the troubleshooting was done to determine there was not fix I could do on my end and there was no service issues. Earliest appointment was Friday. The technician

Questions

802

3

0

cell booster internet flashing orange

trying to install a new AT&T cell booster as the old one no longer works (3G). The power light is blinking white and sometimes the internet light blinks orange.  The WAN light on both the booster and the internet modem are green.  The GPS light sometimes blinks white, and sometimes go

Questions

5.3K

91

0

New Microcell Says Software Update Error During Activation

During the second stage of activation for my Microcell (new black model) I received the message "Software Update Error". I followed the instructions but nothing is happening. I still have the bold red error message and activation is not progressing.

Questions

3.7K

14

0

0

Microcell - don't buy it

My advice is to switch carriers if you have a bad signal. Basically, the Microcell is a piece of junk. It only works if you have a good signal, which means you don't need it. I got this a week ago and it immediately starting dropping connection with my phone. The only way to get a connection for a f

Questions

908

6

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.