
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Does AT&T have a booster for the house that would increase the cellphone signal ?
Questions
•
Network Coverage
Accepted Solution
Official Solution
Closed
Did you get a new device? Awesome! You might need to perform few easy steps to let your Microcell recognize it, read on for more information...
Questions
•
AT&T Cell Booster
I've moved to new location and now I have almost no cell phone service in my new home. Is there any solutions from AT&T (signal boosters, etc) or do I have to switch to Verizon? The surprising part is this is in a well populated and busy area, not in the country or anything.
Questions
•
Network Coverage
I have a couple of questions maybe someone can help answer. I have had a microcell since they were available. Solid performance until a recent power outage and now an inability to get the correct GPS recognized by AT&T. I have done hard resets, disconnected and added, all the things. Put it in
Questions
•
Other Phones & Devices
Closed
I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as
Questions
•
Wireless Billing
Just got the new Blackberry Priv and cannot get it to see my Microcell. Live in a place where it is absolutely necessary. I would hate to have to take this back. Anyone else having problems or has heard of a possible solution? Thanks!
Questions
•
Other Phones & Devices
I have an AT&T Microcell that we have been using since 2013. Am I correct in the understanding that AT&T periodically refreshes the software? Aside from software, has the microcell been upgraded in any way that would require a hardware upgrade? I have the white one with a Date Code of 01/13, Mode
Questions
•
AT&T Cell Booster
AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al
Questions
•
Network Coverage
Since the newest update of my Pixel. I've begun to notice that when I am at home my phone won't connect to our WiFi. It works everywhere else but won't at my house on my Pixel or our Note. I've done all the steps to try and reset both devices /router and nothing changes.
Questions
•
AT&T Cell Booster
I have always had issues with the 3G MicroCell and the LG G2. I am currently on my second G2 and my third Microcell. To make a long story short, the issue I am having now is the outgoing voice quality is absoluty terrible. Cracks, pops, cut-ins and outs, robotic voice, and anything else you can t
Questions
•
AT&T Cell Booster
I was given an AT&T microcell by my neighbor who is moving. I already have one but wanted to give this one to my daughter who really needs one at her home. I am sure that this microcell is probably still active in my neighbors account but hasn't been used in a couple of weeks. What do I need to d
Questions
•
AT&T Cell Booster
Att Microcell is needed in our area due to lack of cell towers. Have used for 7 years with no issue. This year because we did not return within 6 months, it was deactivated by ATT. Still need as only get 1-2 bars service. Cannot find how to reactivate. Any sugg
Questions
•
AT&T Cell Booster
I have a 3G Microcell and it works only after being power-cycled. So every day I must go to the Microcell, unplug for 10 seconds and wait a few minutes for it to start working. I bought it used and have activated it properly, added the phone numbers, etc. Is this normal to have to do or was I sold a
Questions
•
AT&T Cell Booster
AT&T microcell shut down in February, we are needing the next solution/ booster. Help!!
Questions
•
AT&T Cell Booster
Hi. Back in May, I got a Microcell for my Office on the ***. I used an external GPS antenna in the window, allowing me to locate the microcell more centrally to the office. It worked great until about 3 weeks ago, and ever since then I have been calling support over and over to attempt to resolve
Questions
•
AT&T Cell Booster
After repeated calls to technical support and spending at least over 2 hours total on the phone. I think I solved my own issue.The reason why my AT&T Microcell was only working part time in my home was a simple setting in my AT&T Microcell Managment.Go to the online account and after logging in clic
Questions
•
AT&T Cell Booster
We work out of a basement office and have had bad service for years. Finally installing a MicroCell for use in the basement, but can't get it to keep GPS lock. Is this just not a solution for us? Microcell is brand new - model DPH-154 - made initial GPS lock sitting by the window that faces east (11
Questions
•
AT&T Cell Booster
I am attempting to use my microcell through my d-link router which has been previously done before. If I plug the router directly into the modem the microcell will work. If I plug it in through the router, it does not work. All light come on and stay on if plugged in without the router, with the rou
Questions
•
AT&T Cell Booster
THIS IS NOT A HARDWARE PROBLEM OF ANY KIND e.g. cables, ports, etc. It is most surely the settings in my D-Link DGL-4100, or something in the firmware. If anyone has this configuration, please let me know. I have a new DPH-154. It has connected and activated when connected directly to m
Questions
•
AT&T Cell Booster
I just purchased a OnePlus 3. I had to go to the AT&T store to get a nano-SIM, since my old phone (Nexus 5) had a micro-SIM. Everything is setup and working fine. I have a Microcell at home but my OnePlus didn't connect to it as I expected. It's the same phone number as the Nexus 5 and I double c
Questions
•
AT&T Cell Booster