Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.

Official

Accepted

Unanswered

Advanced Filters

Search Results (2)

Relevance
Selected Relevance
Trying to unlock iPhone: “Looks like your IMEI and phone number don’t match”

I am attempting to unlock my iPhone ahead of a European trip in July.  Unfortunately, I receive this message after correctly entering both my AT&T phone number and the IMEI number obtained via *#06#   i purchased a new iPhone 6S plus through AT&T several years ago, and received a replacement phone f

Questions

158

2

0

0

IMEI doesn’t match phone number??

I have an iPhone 7 Plus and an iPhone 8 that I have been trying to unlock. The unlock portal repeatedly says that the IMEI does not match the phone number provided. I have double-checked the IMEI and confirmed with ATT store staff, and they do match. Both phones are paid off, not under contract, and

Questions

422

3

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.