Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (14)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Credit Reference Letter

O- I started an online chat today because of a failed understanding when I called customer service the first time. I’m in the the process of buying a house and my mortgage company needs a reference letter for my payment history. During the online chat, I waited at least 30 minutes until I got connec

Questions

2.4K

1

0

0

Why in my right mind should I stay with AT&T?

AT&T has no loyalty, AT&T has no customer service, AT&T has no avenue to actually listen to, and handle complaints.  The customer loyalty representatives have no authority to make changes... Why in the world would anyone choose to stay here?  I have been a long time customer with AT&T since 2005, an

Questions

136

1

0

Five Reasons Why You Should Use the myAT&T App

Using the myAT&T app is the fastest and most efficient way to manage your wireless home phone, high speed internet and U-verse accounts from anywhere, anytime. Many of our customers are surprised that you can also shop for the latest equipment, make payments, and get support when you need it.   From

Questions

2.4K

0

0

0

OLAM

Hello!Just been getting a pop-up stating that ‘ALOM’ will be down for maintenance dated: 11/08/2014 until 11/09/2014.

Questions

6.7K

4

0

0

Horrible Lying Store Manager Refuses to Replace a Defective Iphone 7 a Few Days After Purchase.

So my new Iphone 7 had a portion of the screen not working, a half inch of the screen on the right side completely didn't work. While I was a little upset about this, I decided it wasn't too huge of an issue and I would replace it at the place of purchase. An AT&T store inside of a mall was the plac

Questions

2.7K

19

0

0

I have been lied to over and over again

I have internet service with att I called Saturday because the power to my modem stop working was told someone would be here to between 4 and 8 p.m. but no one showed so I asked to file a complaint I was told it's no department for that all call are recorded so I know that's a lie I have been withou

Questions

123

1

0

0

Must read. Incompetence in Management even after being told he is wrong!

I, like many customers on this forum have been getting hit very hard by data overages. My two daughters are on constant wi-fi and do not leave our home but sparingly. I called at&t to speak to a rep about this problem and was told that I must turn off cellular data when connected to wi-fi. I explain

Questions

642

5

0

0

Grandfathered Unlimited Data Plan is not unlimited...

AT&T has recently began to text a message stating that "Your data has reached 75% of the 3GB network management threshold." WHAT 3GB network management threshold? I pay for UNLIMITED data!

Questions

563

4

0

0

Address validation.

Hello, just built a house and moved in March to the new resident. The house we just built was on a private drive way which converted into a private road. The house we moved into is very close to the main road. Located on private road are two other residents of extended family. Both house are further

Questions

300

1

0

0

How do I reach a specific customer retention manager?

The only helpful person ever was a customer retention manager in San Antonio, who gave me his direct line, which I cannot find. I believe I have his name and ID (his initials and a four-digit number). I asked another cust-retention manager to message him but he probably didn't even send it. Is there

Questions

389

0

0

0

Very rude, very inexperienced cable burry contractor and AT&T staff/ management so far in 2018 !!

I thought going with a company as At&t would be safer than the competition due to them requiring a credit check. You would think they would only contract professionals with references. Apparently the contractor who "tried" to burry my cables just started. My yard was damaged by his heavy machine

Questions

499

3

0

0

How do I escalate my wrongfully treated issue by Rep Serenity / SG33IV? Grieving whole matter w/AT&T

To whom it may concern-   This all started on MARCH 16th when I had request to add additional services to a room in my home.  On this day, a AT&T Home Entertainment Consultant by the name of Sergio had presented himself very well and I was very unaware of his presence.  As my TV service (DirecTV/AT&

Questions

186

1

0

Closed

Customer Complaint: Unsatisfied Customer

Customer Complaint: Unsatisfied CustomerVery unhappy and just cancelled my service but would be happy to come back under the right circumstances.   I ordered your service around the first week of February because AT&T Fiber just moved into my area.  It was a fantastic first experience with a very kn

Questions

2.7K

7

COMPLAINT ABOUT MANAGER MISTY (edited for privacy)

I am reaching out to complain about a manager named Misty [Edited for privacy.]who I spoke to on the afternoon of Saturday 4/26/14.    I needed to change my number because I recently migrated from an iPhone to a GS5 and I was not receiving text messages from iPhone contacts. Long story short, I chat

Questions

561

4

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.