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Could AT&T Give me Just 1 Reason Not To Leave? Loyalty?

I'm an existing post-paid customer paying $157.80 per month for two lines of service ($1,893.60 annually). 1 line with Data Unlimited for 4G LTE ($45.00) and the other with DataPro 3GB for Smartphone 4G LTE($30.00) data plans. Our peak usage since the first of the year has been 22.2 GB in

Questions

 • Wireless Billing

535

9

0

0

Loyalty Department Pricing Not reflecting in bill

I was going to cancel service and the loyalty department promised me a specific price for Fiber Internet. This was two months ago, every month I have to call spending at least 1 hour on the phone to get a price adjustment for the promised price.  How do I get ATT to fix this so my bill is consistent

Questions

 • AT&T Fiber Account

364

1

0

0

Horrible experience with loyalty deparment

I have been with ATT for years! I convinced my husband, who was on Verizon, to switch —and now I’m wishing I’m the one the switched! we were lied to by several associates and have had nothing but problems dealing with ATT customer service. we got a tablet on our plan, which we were told would not in

Questions

 • Wireless Account

170

1

0

0

Data plan added to legacy account without permission

We have actually had our family plan (2 lines) with ATT for over 20 years.  We added an elderly family member in 2007 & did not opt for data, since she wouldn't need or use it.  The cell was for emergencies only. This April she broke her phone & instead of spending money buying her another, we put h

Questions

 • Wireless Account

596

10

0

0

After 15 years of service...

I am absolutely livid. I'm currently on hold- call timer at 1.5 hours, and this is my 5th phone call. We bought phones through a buy one, get one promotion. We were told to wait 2-3 billing cycles to start receiving the credit. Well, that was October. I called in December, in January, in April, and

Questions

 • Wireless Billing

449

8

0

0

Miss the old days

How time flies. All the times we have shared and the memories we have made. Truly, it seems like only yesterday that we started down our road together. You know it is somewhat of an odd story how we came to be together. It all dates back to a time when I must have been all but eleven hands tall. I r

Questions

 • Wireless Account

116

1

0

0

Canceling wireless service after 15 years of customer loyalty.

Canceling my wireless service after 15 years of customer loyalty....unless at&t can save me. The time has come that my husband is no longer letting me strong arm, dodge, or just plain ignore him on the matter of my phone bill being twice as much as his and my daughter's bill on Straight Talk. I trie

Questions

 • Wireless Account

810

17

0

0

AT&T Next Trade In Missing

Original Issue Date: September 21, 2018Over the past few months I've spent countless hours on the phone with AT&T support in regards to an issue that is still unresolved. I've been missinformed throughout and any chance I had to resolve the issue on my own was lost due to the incompetence of untrain

Questions

 • Phone & Device Upgrades

699

5

0

0

Any deals for existing customers?

I'm a bit disappointed with at&t's lack of attention on customer retention and loyalty. i would l. I would like to know if there are offers out there for current customer (and not adding tv). my bill has doubled since my offer has expired. I would prefer to save the trouble of leaving att until they

Questions

 • AT&T Internet Account

4.4K

5

0

0

Is AT&T actually evil? Entrapped in a full month bill.

I knew that my promotional discount was ending on the 29th, and my billing period ended on the 24th. I called a couple weeks prior to schedule a cancellation, they said, "no, wait, wait, we might be able to get you another promotion but you have to wait until your current one falls off, call back on

Questions

 • U-verse TV Account

258

1

0

0

Iphone X DOA on the release date And feel sad with at&t customer service

I pre order the iphone X on the pre order day around 3Am in the morning. And got the package on the release data but the Iphone X was DOA. I went to the local att store for a replacement on the next day to been told they can't do that since it was ordered online. I have to go through their ecom. I c

Questions

 • Account Features

576

5

0

0

After 20+ years with ATT - enough lies and "customer service"

I currently have 4 lines with AT&T and also an Ipad on the bill, I live in the US.  20gig/month with rollover, I'm in the USA. When I called today to see if there were any new/better deals I was told yes and that I was getting a much better plan than my "old" one.  I'd be getting unlimited data, fas

Questions

 • Wireless Account

216

3

0

0

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