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What is the incentive for staying with this ATT&T?

I have been using AT&T since it was once Cingulair. And I am a firm believer that you get what you pay for. So I never mind paying a little more to get better service with you my plans. But now my two year contract is up. Like I have done in the past I want trade my phone up and sign up again. Howev

Questions

 • Account Features

6.4K

106

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0

Accepted Solution

Official Solution

Customer service issue

I have been with AT&T for over 11 years and have seen customer service go from outstanding to the worst I've ever seen with any company. First of all every time I have called in (which has had to be over 20 times in the last 3 months to get my phones and billing straight) I have had to be transferre

Questions

 • Wireless Account

2.8K

8

0

Accepted Solution

Official Solution

AT&T THANKS ®

Hello Community!   Happy Spring!  I have been with AT&T for over a decade now, and have always been proud of our network, products, and the customer service we are able to provide.  But what about rewarding our loyal customers?  How are we continuing to expand how we say “T

Questions

 • Wireless Account

75.5K

56

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Totally lied too and won't stand behind written notes, loyalty department said yes it's wrong sorry

Very very upset with the so called loyalty department. I set up service a few years back and was offered an upgrade on internet due to fiber being in the area. I said sure I will try it and they said great you are gurrenteed this rate for life as it says in the picture of my account. (Clearly 

Questions

 • AT&T Fiber Account

314

0

0

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Why is there no LOYALTY to the company DISCOUNT

AT LEAST YOU ARE GETTING OFFERED SOME KIND OF DEAL TO STAY. I had U-verse since the day it came out and it was always a good deal. I had a package of U300, with four receivers, HD fee and the fastest internet offered, always upgraded as soon as available (I was getting around 75Mb last time) and I w

Questions

 • U-verse TV Account

441

3

0

0

Next Plan Return Chronic Problem

Hi there,  I really hope someone out there can help me out with this issue, as I've tried every single thing I can think of and this is my last hope.    I am on the yearly NEXT plan.   My upgrade was scheduled for a few months back.  I ordered my updated phone (iPhone XS Max) in December 2018 and el

Questions

 • Wireless Account

318

3

0

0

Blacklisted Phones

I have received two phones from AT&T Warranty Service that have been reported as stolen.  They immediately become blacklisted and no longer work. I have called in over 5 times to resolve with no fix. I have escalated this through customer loyalty and warranty claims and nobody is willing to provide

Questions

 • Apple

73

1

0

0

Email address for loyalty and billing department supervisor

I paid  my account early and was assured that my auto-pay for that month would be cancelled. It wasn't and I was double billed Then when I made a payment I was informed that it went to the wrong account (something about u verse and direct tv bills are separate. I was assured that would be resolved a

Questions

 • U-verse TV Equipment

234

2

0

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Not keeping up with the competition

I spoke with customer rep Esteban, who was as helpful as he could be, regarding increasing my mobile hotspot limits.  The reference number is 774883973643096137. He sent me to the loyalty department. The supervisor was unable to give me any deal or increase. All I ask for is double the Gb On each of

Questions

 • Wireless Account

112

5

0

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Why should I stay with AT&T?

I have been with AT&T since 1998, and never have has a problem.  I received an offer from T Mobile to pay off my phone (owe $650), and they would sell me that same phone for $400, and my monthly cost would be $50 / mo for the first year.  I did the math and I will save about $300/ over the 24 month

Questions

 • Wireless Account

227

3

0

0

Why is AT&T so willing to let a loyal customer leave?

I have been a loyal wireless, u-verse and internet customer for many years. My promotions are gone, my monthly rates are unpredictable and rising. ($167/mo for u-verse 200, 18mb internet, not to mention expensive wireless fees). When calling customer loyalty, I was told the best they could do was a

Questions

 • U-verse TV Account

153

1

0

0

Looking for a Lower Monthly Price for Digital Life

I contacted Digital Life looking for a Lower Monthly price.  I have been paying $43.29 per month for 9 years.I have everything ATT at my house (internet, TV, cell phone) and I think I deserve a discount. There are so many options these days that do not cost much.  You can buy your own equipment.   L

Questions

 • Billing & Payments

804

4

0

0

Cost of service, competitors??

Hi everyone loyal att customer here (maybe). So i have several products through att i have their internet, direct tv ( uverse) prior, and two phones through them. Now we have had issues since day one of our move almoast a year ago and after head ache, after headache, finally got the issue resovled a

Questions

 • Wireless Account

273

5

0

0

Why will AT&T not waive a $5 late fee when I wasn't notified of the fee?

I had a late fee of $5 that I didn't know about.  Even after being a customer for 15 years they will not waive the fee.  Insane.

Questions

 • Wireless Billing

1.1K

4

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Three employees have misrepresented the truth

I spent nearly two hours today trying to resolve an issue concerning what I was told and what has actually happened. Loyalty employee number one, upon learning I was ready to terminate service, because we use only a few GB of data and pay $120/month. He not only talked me off the cliff, he also conv

Questions

 • Wireless Account

438

6

0

0

AT&T False/Fraudulent Advertisement

Let me state that I have been an Customer with this AT&T for about 20 YEARS.  Before you sign up with AT&T, it is highly advisable you read this.  AT&T today offered me a claim if I upgrade my phone I would only have to pay tax and trade in my current device (continue paying monthly).  I went online

Questions

 • Wireless Account

221

3

0

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Why does AT&T make promises they do not intend to keep? Another abysmal AT&T experience in the books

I ordered a Directv bundle with AT&T internet and yet again, AT&T fails in a BIG way!! And doesn't even seem to care... I live on the east coast of central FL. Yes, we were affected by Hurricane Irma. Affected, but not devastated. In fact affected in a way that most people in my area were able to cl

Questions

 • AT&T Fiber Installation

552

2

0

0

So Long, ATT: KISS MY $85-a-month Goodbye -- your corporate policies are THE WORST

After many years on autopay, this will be the last month I give ATT $50 prepaid for my single line phone plus $35 for a tablet dataconnect pass. SO MANY REASONS -- none of them related to my fellow human, mostly nice, ATT CS and Tech Support reps. They try so hard but are following scripts designed

Questions

 • Account Features

1K

2

0

0

Goodbye AT&T

After 15 years, from AT&T Wireless Service to Cingular to AT&T Mobility, I've finally moved on. There were ups and downs along the way, but who doesn't have these? But it really got frustrating when I got my teen daughter international service for her trip to China and she couldn't get connected. An

Questions

 • Wireless Account

342

2

0

0

Good bye ATT...another 20+ year loyal customer gone

One upon a time...10 years or so ago,  my wife's brand new phone was stolen and we had just locked in for another 2 year contract. We went to Best Buy were we had purchased and activated to see about a replacement and/or anything they could do. The lady at Best Buy called their ATT regional rep and

Questions

 • Wireless Account

639

13

0

0

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