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Contacting customer service via email?

I have been dealing with a billing issue and now I have a charges over $700 and whenever I call customer service everybody everybody washes their hand and keeps referring me to another department. They assure me that I will be getting that credit and they give me confirmation numbers and asked me to

Questions

 • Wireless Billing

211

6

0

0

How to file a Complaint againts: AT&T "Unify Loyalty Department"

On 5/27/18, between 2-3pm, I called *7283 (the loyalty department) to request some help from ATT to upgrade my phone. The Loyalty Department transferred me to the Unify Loyalty Department, the nightmare started. I am aware of a current offer that gives us the customers a $350 dollars discount per li

Questions

 • Account Features

570

4

0

0

The Loyalty Department does not adhere to the deals they offer to keep customers.

I am a post paid customer.  At the end of my contract I was planning to cancel my ATT services.  I was transferred to the "Loyalty Department" and offered a special deal including a discount on phones and no upgrade charges. I've contacted customer service over 4 times and was told I would be credit

Questions

 • Wireless Account

406

7

0

0

200 per line offer

I received a 200.00 per line offer from Direct TV to switch to ATT Cell Service, We did that and added 4 new phones also, but I still have not received my credits. I called Direct TV and ATT 3 times and each time they tell me to call the other one ?? Very frustrating. I was contacted by them direc

Questions

 • Wireless Billing

963

28

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How to get to the retention dept.

Was on the phone discussing my wireless acct., and they were transferring me to the loyalty dept, we had been on phone for and hour and a half, I was disconnected by the first cust rep., which by then they were closed. So instead of telling me they were closed the call was just disconnected!!! I had

Questions

 • Wireless Billing

410

2

0

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