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Loyalty Department Pricing Not reflecting in bill

I was going to cancel service and the loyalty department promised me a specific price for Fiber Internet. This was two months ago, every month I have to call spending at least 1 hour on the phone to get a price adjustment for the promised price.  How do I get ATT to fix this so my bill is consistent

Questions

 • AT&T Fiber Account

334

1

0

0

Iphone X DOA on the release date And feel sad with at&t customer service

I pre order the iphone X on the pre order day around 3Am in the morning. And got the package on the release data but the Iphone X was DOA. I went to the local att store for a replacement on the next day to been told they can't do that since it was ordered online. I have to go through their ecom. I c

Questions

 • Account Features

513

5

0

0

Why does AT&T make promises they do not intend to keep? Another abysmal AT&T experience in the books

I ordered a Directv bundle with AT&T internet and yet again, AT&T fails in a BIG way!! And doesn't even seem to care... I live on the east coast of central FL. Yes, we were affected by Hurricane Irma. Affected, but not devastated. In fact affected in a way that most people in my area were able to cl

Questions

 • AT&T Fiber Installation

545

2

0

0

Could AT&T Give me Just 1 Reason Not To Leave? Loyalty?

I'm an existing post-paid customer paying $157.80 per month for two lines of service ($1,893.60 annually). 1 line with Data Unlimited for 4G LTE ($45.00) and the other with DataPro 3GB for Smartphone 4G LTE($30.00) data plans. Our peak usage since the first of the year has been 22.2 GB in

Questions

 • Wireless Billing

491

9

0

0

After 20+ years with ATT - enough lies and "customer service"

I currently have 4 lines with AT&T and also an Ipad on the bill, I live in the US.  20gig/month with rollover, I'm in the USA. When I called today to see if there were any new/better deals I was told yes and that I was getting a much better plan than my "old" one.  I'd be getting unlimited data, fas

Questions

 • Wireless Account

159

3

0

0

Why should I stay with AT&T?

I have been with AT&T since 1998, and never have has a problem.  I received an offer from T Mobile to pay off my phone (owe $650), and they would sell me that same phone for $400, and my monthly cost would be $50 / mo for the first year.  I did the math and I will save about $300/ over the 24 month

Questions

 • Wireless Account

225

3

0

0

Totally lied too and won't stand behind written notes, loyalty department said yes it's wrong sorry

Very very upset with the so called loyalty department. I set up service a few years back and was offered an upgrade on internet due to fiber being in the area. I said sure I will try it and they said great you are gurrenteed this rate for life as it says in the picture of my account. (Clearly 

Questions

 • AT&T Fiber Account

312

0

0

0

After 15 years of service...

I am absolutely livid. I'm currently on hold- call timer at 1.5 hours, and this is my 5th phone call. We bought phones through a buy one, get one promotion. We were told to wait 2-3 billing cycles to start receiving the credit. Well, that was October. I called in December, in January, in April, and

Questions

 • Wireless Billing

428

8

0

0

Blacklisted Phones

I have received two phones from AT&T Warranty Service that have been reported as stolen.  They immediately become blacklisted and no longer work. I have called in over 5 times to resolve with no fix. I have escalated this through customer loyalty and warranty claims and nobody is willing to provide

Questions

 • Apple

70

1

0

0

Goodbye AT&T

After 15 years, from AT&T Wireless Service to Cingular to AT&T Mobility, I've finally moved on. There were ups and downs along the way, but who doesn't have these? But it really got frustrating when I got my teen daughter international service for her trip to China and she couldn't get connected. An

Questions

 • Wireless Account

342

2

0

0

Why is AT&T so willing to let a loyal customer leave?

I have been a loyal wireless, u-verse and internet customer for many years. My promotions are gone, my monthly rates are unpredictable and rising. ($167/mo for u-verse 200, 18mb internet, not to mention expensive wireless fees). When calling customer loyalty, I was told the best they could do was a

Questions

 • U-verse TV Account

149

1

0

0

Horrible experience with loyalty deparment

I have been with ATT for years! I convinced my husband, who was on Verizon, to switch —and now I’m wishing I’m the one the switched! we were lied to by several associates and have had nothing but problems dealing with ATT customer service. we got a tablet on our plan, which we were told would not in

Questions

 • Wireless Account

153

1

0

0

Any deals for existing customers?

I'm a bit disappointed with at&t's lack of attention on customer retention and loyalty. i would l. I would like to know if there are offers out there for current customer (and not adding tv). my bill has doubled since my offer has expired. I would prefer to save the trouble of leaving att until they

Questions

 • AT&T Internet Account

4.4K

5

0

0

Not keeping up with the competition

I spoke with customer rep Esteban, who was as helpful as he could be, regarding increasing my mobile hotspot limits.  The reference number is 774883973643096137. He sent me to the loyalty department. The supervisor was unable to give me any deal or increase. All I ask for is double the Gb On each of

Questions

 • Wireless Account

109

5

0

0

So Long, ATT: KISS MY $85-a-month Goodbye -- your corporate policies are THE WORST

After many years on autopay, this will be the last month I give ATT $50 prepaid for my single line phone plus $35 for a tablet dataconnect pass. SO MANY REASONS -- none of them related to my fellow human, mostly nice, ATT CS and Tech Support reps. They try so hard but are following scripts designed

Questions

 • Account Features

1K

2

0

0

Looking for a Lower Monthly Price for Digital Life

I contacted Digital Life looking for a Lower Monthly price.  I have been paying $43.29 per month for 9 years.I have everything ATT at my house (internet, TV, cell phone) and I think I deserve a discount. There are so many options these days that do not cost much.  You can buy your own equipment.   L

Questions

 • Billing & Payments

802

4

0

0

Why will AT&T not waive a $5 late fee when I wasn't notified of the fee?

I had a late fee of $5 that I didn't know about.  Even after being a customer for 15 years they will not waive the fee.  Insane.

Questions

 • Wireless Billing

1.1K

4

0

0

Data plan added to legacy account without permission

We have actually had our family plan (2 lines) with ATT for over 20 years.  We added an elderly family member in 2007 & did not opt for data, since she wouldn't need or use it.  The cell was for emergencies only. This April she broke her phone & instead of spending money buying her another, we put h

Questions

 • Wireless Account

528

10

0

0

AT&T Next Trade In Missing

Original Issue Date: September 21, 2018Over the past few months I've spent countless hours on the phone with AT&T support in regards to an issue that is still unresolved. I've been missinformed throughout and any chance I had to resolve the issue on my own was lost due to the incompetence of untrain

Questions

 • Phone & Device Upgrades

638

5

0

0

Cost of service, competitors??

Hi everyone loyal att customer here (maybe). So i have several products through att i have their internet, direct tv ( uverse) prior, and two phones through them. Now we have had issues since day one of our move almoast a year ago and after head ache, after headache, finally got the issue resovled a

Questions

 • Wireless Account

270

5

0

0

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