I was going to cancel service and the loyalty department promised me a specific price for Fiber Internet. This was two months ago, every month I have to call spending at least 1 hour on the phone to get a price adjustment for the promised price.  How do I get ATT to fix this so my bill is consistent

I pre order the iphone X on the pre order day around 3Am in the morning. And got the package on the release data but the Iphone X was DOA. I went to the local att store for a replacement on the next day to been told they can't do that since it was ordered online. I have to go through their ecom. I c

I ordered a Directv bundle with AT&T internet and yet again, AT&T fails in a BIG way!! And doesn't even seem to care... I live on the east coast of central FL. Yes, we were affected by Hurricane Irma. Affected, but not devastated. In fact affected in a way that most people in my area were able to cl

I'm an existing post-paid customer paying $157.80 per month for two lines of service ($1,893.60 annually). 1 line with Data Unlimited for 4G LTE ($45.00) and the other with DataPro 3GB for Smartphone 4G LTE($30.00) data plans. Our peak usage since the first of the year has been 22.2 GB in

I currently have 4 lines with AT&T and also an Ipad on the bill, I live in the US.  20gig/month with rollover, I'm in the USA. When I called today to see if there were any new/better deals I was told yes and that I was getting a much better plan than my "old" one.  I'd be getting unlimited data, fas

I have been with AT&T since 1998, and never have has a problem.  I received an offer from T Mobile to pay off my phone (owe $650), and they would sell me that same phone for $400, and my monthly cost would be $50 / mo for the first year.  I did the math and I will save about $300/ over the 24 month

Very very upset with the so called loyalty department. I set up service a few years back and was offered an upgrade on internet due to fiber being in the area. I said sure I will try it and they said great you are gurrenteed this rate for life as it says in the picture of my account. (Clearly 

I am absolutely livid. I'm currently on hold- call timer at 1.5 hours, and this is my 5th phone call. We bought phones through a buy one, get one promotion. We were told to wait 2-3 billing cycles to start receiving the credit. Well, that was October. I called in December, in January, in April, and

I have received two phones from AT&T Warranty Service that have been reported as stolen.  They immediately become blacklisted and no longer work. I have called in over 5 times to resolve with no fix. I have escalated this through customer loyalty and warranty claims and nobody is willing to provide

After 15 years, from AT&T Wireless Service to Cingular to AT&T Mobility, I've finally moved on. There were ups and downs along the way, but who doesn't have these? But it really got frustrating when I got my teen daughter international service for her trip to China and she couldn't get connected. An

I have been a loyal wireless, u-verse and internet customer for many years. My promotions are gone, my monthly rates are unpredictable and rising. ($167/mo for u-verse 200, 18mb internet, not to mention expensive wireless fees). When calling customer loyalty, I was told the best they could do was a

I have been with ATT for years! I convinced my husband, who was on Verizon, to switch —and now I’m wishing I’m the one the switched! we were lied to by several associates and have had nothing but problems dealing with ATT customer service. we got a tablet on our plan, which we were told would not in

I'm a bit disappointed with at&t's lack of attention on customer retention and loyalty. i would l. I would like to know if there are offers out there for current customer (and not adding tv). my bill has doubled since my offer has expired. I would prefer to save the trouble of leaving att until they

I spoke with customer rep Esteban, who was as helpful as he could be, regarding increasing my mobile hotspot limits.  The reference number is 774883973643096137. He sent me to the loyalty department. The supervisor was unable to give me any deal or increase. All I ask for is double the Gb On each of

After many years on autopay, this will be the last month I give ATT $50 prepaid for my single line phone plus $35 for a tablet dataconnect pass. SO MANY REASONS -- none of them related to my fellow human, mostly nice, ATT CS and Tech Support reps. They try so hard but are following scripts designed

I contacted Digital Life looking for a Lower Monthly price.  I have been paying $43.29 per month for 9 years.I have everything ATT at my house (internet, TV, cell phone) and I think I deserve a discount. There are so many options these days that do not cost much.  You can buy your own equipment.   L

I had a late fee of $5 that I didn't know about.  Even after being a customer for 15 years they will not waive the fee.  Insane.

We have actually had our family plan (2 lines) with ATT for over 20 years.  We added an elderly family member in 2007 & did not opt for data, since she wouldn't need or use it.  The cell was for emergencies only. This April she broke her phone & instead of spending money buying her another, we put h

Original Issue Date: September 21, 2018Over the past few months I've spent countless hours on the phone with AT&T support in regards to an issue that is still unresolved. I've been missinformed throughout and any chance I had to resolve the issue on my own was lost due to the incompetence of untrain

Hi everyone loyal att customer here (maybe). So i have several products through att i have their internet, direct tv ( uverse) prior, and two phones through them. Now we have had issues since day one of our move almoast a year ago and after head ache, after headache, finally got the issue resovled a