Traded in phones. Sent them back end of September. Starting receiving emails mid October that the phones were not received and they were charging us. Was told by two different AT&T reps, one on chat and one on phone, the phones were located and wrote IN NOTES on my account to take charges off accoun

I've been promised by two different managers within AT&T that they would solve the problem of me never getting the $400 in buy-back rebate cards I was supposed to receive when I traded-in my wife's and my iPhone 4s's.  As I sit here, I've invested 10+ hours of my life, countless phone calls and emai

Does anyone have any advice on dealing with AT&T on this issue: -I returned two iPhones under Next to get credit for an upgrade.-I received an email last week saying the phones were never received and they were going to charge my account $275 for the two phones.-I checked on tracking and it shows: "